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April 2023 by Bria Brooks Walker
Went there today w/ someone, they have a weird policy, where they lock their customers inside the establishment; and the salesperson has to let you out. also have to knock to be let inside, when asked why they do that; they said “it’s just something that they do”.Not a lot of options either.
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July 2021 by Isabel B.
I find it incredible that I'm going to be the first to mention that the name perfectly fits this place. It's a heist alright and the shopper is the victim. I also see their strong tradition for awful customer service goes back years and years. It's a product feature, not an accident. Unbelievably overpriced, semi cute items. They lock the door so you have to "knock loudly" to have a broad with more attitude than style reluctantly let you in. Don't do me any favors, honey. $345 for Banana Republic level blouses? Served up with attitude? Girl, bye.
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January 2021 by Mike Hays
This place is great with awesome staff that always show great customer service every time I’m here
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July 2020 by Michelle S.
Sales person I encountered in the doorway of the store today was rude! I guess she's not happy about working but I will never go back to this store because of her nasty attitude.
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February 2020 by Loretta Cain
Beautifully curated, high-end women's fashion. Before we walked in my friend said- "this is the kind of place where you buy one thing at a time!" She was right- I found one gorgeous piece, and every time I wear it I get compliments. Friendly staff!
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February 2020 by Blanca Harvey
I will without a doubt continue exploring what Heist has to offer.
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January 2020 by Abigail
Beautifully curated, high-end women's fashion. Before we walked in my friend said- "this is the kind of place where you buy one thing at a time!" She was right- I found one gorgeous piece, and every time I wear it I get compliments. Friendly staff, and now a permanent fixture on my list of must-visit spots when I go to LA.
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January 2020 by Janet Ozzard
I make a point of visiting Heist every time I am in Los Angeles. The selection is perfect for me—quietly cool, well-made, interesting pieces that never go out of style. The store is comfortable and fun to hang out in, and I have never had anything less than great service.
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January 2020 by Janet O.
Even though I don't live in L.A, I have been a Heist customer for three or four years. Their selection is interesting and cool, and the salespeople are always friendly. I'm sorry to read some people here felt condescended to, but I have always had friendly, helpful service, even if I spend half an hour trying stuff on and then leave without buying a thing.
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December 2019 by Siamak Lorestani
Great selection.
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November 2019 by freya rob
They can certainly do better to make their customers feel welcome
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October 2019 by Josh Sundby
Not a very friendly vibe at all... I watched as one of the associates rolled her eyes at the sight of my friends. They can certainly do better to make their customers feel welcome. Pretty lousy retail experience when you compare it to all the other great shops on the Avenue.
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January 2019 by Samantha Harris
We were made to feel like we did not belong. We were in town visiting on a rainy day and just wanted to browse. We didn't know what the store had to offer. To be fair, the price tags were a bit out of our budget but I don't think it justifies the cool reception we received. I get that thieves might be a problem but it was still disappointing and definitely affected our feel for this area of Venice.
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January 2019 by Tonya B.
I recently visited Heist when I was visiting CA with my family. I was not greeted as I strolled in the store with my husband. I so wanted to love this store but as I spent 15 minutes looking around, no one helped me or talked to me. I buy many of the brands you sell but I will go elsewhere as I have many choices on-line. You sell beautiful things and I like the taste level but I felt like I wasn't exactly welcome. It was the first day of our CA trip up the coast with our teens so it was pretty disappointing. Fortunately, we were warmly welcomed at many speciality stores in Montecito, Los Gatos and SF!
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September 2018 by Ron Raznick
I was in Los Angeles for work and I had to buy my wife a gift for her birthday last week.
