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August 2023 by Kara Marotta
The manager gave the worst customer service of my life. I had received a gift with the receipt and was denied my complete return. The manager was annoyed that the employee had to ask for her help while she stood outside talking to a friend, then rude towards me and she went off into a tangent multiple times about boutique return etiquette. She was upset I had my return bag on the counter while I shopped. I felt so uncomfortable while I shopped in the store. Just want to state that NO WHERE on the gift receipt stated I only had a 10 day window to return it.The store stylist was great, even she was uncomfortable and apologetic about the manager. I'm a local and I will have nothing nice to say about this store.
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August 2023 by Morgan Skalitzky
manager was super nice and helpful! Was even willing to go out of her way checking the warehouse for the sweatshirt I was looking for
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July 2023 by Alice Polacsi - Segev
I recently visited this store, and my overall experience was incredibly disappointing. The combination of a non-refund policy, aggressive staff, and highly priced low-quality clothes left me feeling frustrated and dissatisfied.The store's non-refund policy is a major drawback. It's disheartening to know that once you make a purchase, there's no option for a refund, especially when the quality of the items is non satisfactory.
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May 2023 by PinkPandaadventure
Aggressive and unfriendly associates!! we went in for a return which we were there an hour ago and changed our mind about our purchase and was incredibly aggressive about their store policy. its fine to explain that this is what customers need to comply, but the way they communicated was really mean and made personal comments about us. Do not appreciate that, I do not recommend this store. also their clothing quality is so cheap.
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February 2023 by Clare lindsay
Want to give a shout out to Adair and Hanna at Nati. I was into the store a couple of weeks ago from the East Coast and tried on a sweater that I really liked but did not purchase. When I got back home I realized this sweater would really work for me so I called the store and asked them to see if they could find it. I didn't know the brand -- only a general description of shape and color. Adair really looked around for me and sent multiple pictures. She finally found the sweater I wanted in black but not the color I wanted. She continued to keep an eye out. Today, 3 weeks later she let me know she had found the sweater in my color. She told me to call the store and who to speak to and I now have purchased the sweater and its going to be sent. This is what I call first class service! Very pleased and grateful for all this assistance. Thanks Nati! and your great staff.
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February 2023 by Adair Orschiedt
THE BEST!!!!!! Nati employees consistently go above and beyond for me, never seen better customer service. Their jeans are the most comfortable pair I've ever owned and the Nati tanks are my favorite.
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February 2023 by Stephanie Lin
Great store! Their Scissor Cut jeans are great paired with the white Modern Tee. Staff is very helpful.
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February 2023 by Vicki K.
My favorite store when visiting my son in Venice. Such helpful sales people. Love the fun affordable clothes. I wish they would open a store in Palm Springs.
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February 2023 by Jennifer J
Just stopped in here with a friend and Carol is the best. she helped me find so many cute clothes. Highly recommend asking for her when you go in :)
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January 2023 by Gretchen Orschiedt
This is a favorite place to shop when in LA. I love their linen shirts and neutral color sweaters. The women working there remember me and help me find outfits. They’re upbeat, creative and Adair is super patient with me and other customers.
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January 2023 by Adela Milan
The staff was so helpful and amazing, alyssa just chefs kiss made me feel so amazing in everything and comfortable to get whatever i wanted, amazing will def come back!!
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January 2023 by Emily Schwartzman
nice selection of basics and stylish pieces. super reasonable price points. the sales associate i worked with made helpful selections without being pushy.
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January 2023 by Erica P.
All the comfy basics I could possibly neeeed I always find something I like and the girls are SO helpful
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January 2023 by Randi G.
If you like pushy sales people and clothes that fall apart...then you have found your place to shop. They also mark the prices up a lot more than other stores. I have seen the same items in other stores for $20-$30 less.
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January 2023 by Lexi B.
Worst store I've ever shopped in! The clothes literally fall apart after wearing them twice. The sweat outfits that are nati brand pill right after one wash. The people in the store are so pushy, especially the owner! She will tell you everything looks good on you when in reality she just wants to make $$! Half of the clothes in the store are not even online. I watched them not let someone use a discount code that was online only because the item wasn't online only in the store. I also watched her treat her employees like s**** If I was that girl I would of walked out. I will NEVER shop here again!
