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September 2025 by Brian Stewart
I've booked storage units with Public Storage before; however, this was one of the best and seamless experiences I've had thus far. Kevin, the attendant that assisted me provided exceptional level of customer service, from honoring my request to tour a unit last minute, to recommending a better unit that fit my storage needs. I highly encourage folks to go in-person and experience the exceptional staff who made this experience seamless and stress free. Very happy with the customer service!
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September 2025 by Grace Hazelwood
I have never used public storage before and wasn't sure what size I needed to rent. William was beyond kind and helpful. He was able to consult with me to really figure out what size unit would be best financially and overall and I am so pleased with his customer service and expertise! As I was walking around more than 3 people came into the parking lot and every single one of them knew William by first name and so did he. It made me feel comfortable and confident that my belongings and safety were good at this location. I am so glad he showed me a smaller unit because it saved me a ton of extra money. Thank you William for being so knowledgable and supportive! Highly recommend coming here, prices were great!
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September 2025 by Sandra Lira
For it being on a Sunday, For it being after hours, and for it taking almost two hours long.....4 stars because Elizabeth a friend got locked inside the lot!She was eventually let out by a young Lady thru the phone! Thank God. We were both very grateful! She had just that afternoon picked up her brand new car and the dealers didn't even set the right time on it which started all of this hullabaloo! Thank you so much P.S. for helping out!
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August 2025 by praise mills
Kevin and William were so helpful. Usually storage places are a pain but this location was great. I highly recommend this place. 5 stars all the way.
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August 2025 by Yacine Sebti
Thank you Ercan
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August 2025 by Triple Task Tv
I have been utilizing this public storage for almost 2 years now. The employees that work here do a really good job at making me feel welcome, appreciated and safe.
They keep the place clean and help you out if you need anything.
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August 2025 by Erin Schulze
Kevin and William are my knights in shining armor. They have always gone out of their way to provide an enjoyable experience for both my partner and me. They’re patient, accommodating, and add an extra sparkle to the day that you never know you needed.
Above all, they are really good humans! I was delighted to know them in the months that I did.
Thank you, both!!
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July 2025 by Bianca G.
👍William and Miguel are the bomb!!😊. Great service convenient web specials are awesome.
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July 2025 by Gino Garcia
William helped me sooo much! Very kind service! William needs a raise! Company’s need to do all they can to keep people like him!
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July 2025 by Sofa Kings
When I first came here the property manager caught me alone in the elevator on the way down from my unit, and he asked me if I had a girlfriend. When I replied no he told me that he was going to be my girlfriend and then he laughed but I didn't find it the least bit funny. When I asked him what his name was he told me to call him Queen which I found disturbing to say the least. And then following that in the days to come he continually came to my unit every time I try to get access to it tell me that he was seeing what I was doing, tell me that I'm living out of my unit. He accused me of several things that I am not guilty of he has zero evidence for. He defamed my character something terrible. I told him that I do business out of my storage and I have a coffee business. Still he accuse me of keeping food and clothes in there because I had a collector's item Hustler limited edition windbreaker hanging up. He continually told me on several different occasions that hes going to kick me out of the storage for no particular reason and that because I wasn't his friend he didn't care about me. Then it rained like crazy and the whole upstairs facility had over half a dozen puddles everywhere one of which I didn't see and had a slip and fall with a handful of materials for my business. I went to the hospital with pain in my wrist that persists to this day. The management did nothing. The roof hasn't been repaired at all and I was never contacted about my injuries. The roof still leaks to this day with all kinds of rotted wood which I have documented. On the roof and the floor from standing water. Then they change the hours and lied about it on their website and when I documented it I left the bad review on there Google reviews the district manager contacted me and told me that the property manager called me a liar and claimed he never said those things in the elevator to me when he in fact did. And I will swear on the Bible and to God that I am telling the truth and he's lying. that doesn't matter to the district manager because they took sides with the property manager and forcibly kicks me out of the storage facility after all the reckless and negligent behavior that they've committed that already put me almost out of business. This is an atrocity and I'm going to take it all the way to jury trial and publicly document everything as a lesson for my entrepreneur club. And also an effort to close the doors of public storage once and for all. Not only is the same property manager who did those horrible things to me still employed he's now in power to do this and lie about it and get away with it. And people like me have to take the loss. Public storage is an atrocity and their district manager Tim is not only rude, he talks to me as if he's in high school and I'm one of his buddies which I would never be. He takes zero responsibility for anything the people working beneath him did. What a shame. What an atrocity. Public storage is absolutely horrifying. Furthermore, the property manager demanded that I leave a five-star review, and worried about losing my business I did so only to be stabbed in the back again by the same disgusting property manager, and I don't even know why I referred to him as that because he can't manage a damn thing besides violating customers rights to a safe enviornment. That's how you know all these reviews are demanded and fake because they call out these clowns by name. The same clowns that demanded that I call them out by name on the review which I erased. I am no longer going to be a victim of public storage illegal activities and reckless endangerment from the management. If I could leave zero Stars I would have. Public storage employee envy entrepreneurs because they're nothing but slaves to corruption in evil illegal business practices. The average person needs to learn how to stand up for themselves to put a stop to this diabolical behavior.
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July 2025 by Troy Harrington
Great location 👌, clean facility, and even Better staff the two young men here are AMAZING 👏. Thank you guys for everything. And William thanks for always being so cheerful 😊.
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July 2025 by Don Julio
Kevin and William are by far best storage facility guys ever. I wish other places had such amazing employees as these guys!!! They keep it so clean! Keep up the good work!
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September 2024 by a teofilo
Kevin, the manager is very well informed with a positive approach to customer care. Very pleased with my recent encounter with Kevin and the counter staff. Thank you to the staff of Public Storage. Very helpful!
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September 2024 by Lucy
Kevin and Nelly are amazing to deal with. They made the move in and move out process smooth. Very friendly and welcoming environment. Highly recommend if you are looking for storage solutions.
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September 2024 by Melissa Grant
Kevin H. and Kevin G. at Public Storage in Venice are the greatest. They went above and beyond today to help me out. Can't thank them enough. Terrific customer service.
