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May 2025 by Monica Ciociola
The entire team at Rag & Bone Abbot Kinney is fantastic—helpful, welcoming, and knowledgeable. Mary is especially amazing and consistently goes above and beyond. This store has become my go-to for shoes and finding great pieces for my husband.
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March 2025 by Lucia Kim
Hailey is the best staff in the world. She is the kindest and sweetest staff I've ever met👍👍👍. Now doing 25% off for friends and family.
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December 2024 by Margarita Komarova
Not sure how else to get support. I’ve tried contacting support online and filed 2 product quality complaints and no response in 2 weeks! This is a brand I expected better service from and am quite disappointed. I wanted help on a pair of pants that became discolored.
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October 2024 by Yoyo Oren
One of the sales girls was pretty mean and declined my repair request, which was accepted at another store in LA. After reading the comments I guess we might be talking about the same person.
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April 2024 by Kira Pack
Walked in on a whim and was greeted by Carly. Can I just Say, even though I didnt End up making a purchase, she made the shopping experience awesome! She brought me like 10 different pairs of jeans bc I didnt Know my style or size and was so gracious! She didn’t pressure me to buy anything and was just a really sweet sales associate. If you decide to shop at RnB on AK, def make sure to ask for Carly!
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February 2024 by JML
I recently called the Abbot Kinney Store to see if they had a bag in stock that was sold out online. I was helped by Brandon, who told me they had one left in the warehouse showing on his computer. (btw, I called another location first who referred me to buy it at a third party company who had stock) I was hesitant to order with him because of the low stock but Brandon told me the computer was usually right and we should order it and he would keep and eye on the processing. He even expedited shipping!
The customer service that I received from Brandon was above, over and beyond. He tracked my order, sending me texts and keeping me up to date. Brandon was going on vacation and told me he informed his manager of the purchase in case I needed to reach out- he even checked in with me when he got back to see if I liked the bag. He was polite, friendly and provided stellar customer service. I think they are lucky to have him! I highly recommend giving Brandon a ring or a visit at the Abbot Kinney location SOLID A+.
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February 2024 by Musebythebeach L.
Brandon was terrific! He was incredibly helpful and found jeans that were right for my body type. After trying out various styles and sizes I found 3 that were perfect. Thank you Brandon!
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November 2023 by Kyle T
Unacceptable Service and Misconduct at Rag and Bone
My experience at Rag and Bone was not just unsatisfactory, but it bordered on unethical behavior from their staff. As a customer who spent $250 on a pair of jeans, I expected a level of service commensurate with the premium price, but was met with the opposite.
The central issue began when I tried to return the jeans that did not fit properly. Aware that I had removed the tags at home, I was seeking a bit of flexibility or at least understanding from the store. Instead, the situation quickly deteriorated due to the conduct of the customer service associate.
In a baffling turn of events, the associate attempted to confiscate the tags from my possession, claiming that it was store policy to do so in such circumstances. This claim was not only false but also felt like a deliberate attempt to prevent me from seeking a return or exchange at another location. When I questioned this, the associate doubled down on this misinformation, exhibiting a concerning level of dishonesty and unprofessionalism.
Furthermore, the associate's baseless accusations that I had worn the jeans, coupled with her attempt to take the tags, felt like an unwarranted personal attack. This behavior was not only disrespectful but also seemed to question my integrity as a customer, which was deeply unsettling.
The lack of empathy, flexibility, and the resort to deceitful tactics was shocking. This incident transformed a simple return process into an ordeal where I felt disrespected and treated with outright suspicion.
To conclude, my experience at Rag and Bone was not only below acceptable standards but raised serious concerns about their staff's ethics and customer service policies. It is a cautionary tale for anyone considering a purchase from this establishment.
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August 2023 by kailey hook
Fav store on abbot Kinney for jeans ?
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June 2023 by Sara
Brandon is such a sweetheart! Thank you for your assistance and for making my shopping experience a breeze. I love my new jeans!
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February 2023 by Sonja Prole
Love it here! It is on the expensive side but the quality is beautiful! Large selection of men’s and women’s clothing. Very helpful salesperson. Overall a nice experience because the store is gorgeous!
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February 2023 by Seth F.
In love with my 3 new pair of jeans from Rag & Bone. The quality is amazing and soft. Carly helped me 3 or 4 times picking out my new pants. They also offer a tailoring service to fit your pants perfectly. The first time the Taylor didn't get it quite right and they invited me back to the store where Carly re-took my measurements and provided me with my first ever absolutely amazing fitting jeans. Carly simply went above and beyond with her friendliness, her customer service, and her beautiful smile. Thank you to Carly and all of the Rag & Bone staff!
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January 2023 by Sandra R.
Great store. Lots of merchandise with good sizing availability. The salesperson was friendly and helpful.
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September 2022 by Max Zelinski
We buy clothes online from rag & bone regularly and up to this day our return experience was good, but today the staff refused to accept the return due to tag not being attached. I get it its our fault but they didnt make an exception that this happened for the first time neither offered us a store credit. I guess they absolutely dont care about the loyalty and we will never buy anything from them ever again
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September 2022 by Tom L.
I had the best experience at Rag & Bone! All clothes were and felt amazing, the fabric felt so soft it doesn't even itch my skin! Also the person that attended me was the best! Her name was Georgia, she's always suggesting and helping customers get the right choice of clothes, there was also this time that I was there and I liked a jacket, and this jacket was all sold out, so she said that when they got more jackets she would hold one for me, and today she called me and she took all the time in her break to make sure that I knew that they had a pair, she's so attentive and she's always available!
