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April 2024 by jonathan castro
The Manager Karina is A disgusting human and horrible retail worker , and probably all she will ever be with her attitude
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November 2023 by Erica G.
I don't buy from here often, it's a bit pricey but the jeans are a great quality. I bought a really nice sweater I'm excited to wear. Sweater weather .. yaz! Customer service was ok. Not busy but it took awhile to get noticed and helped. Not the friendliest of staff but I have to remind myself that not everyone is friendly and that's ok . Erica .. it's really ok lol :)
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July 2023 by Ania S
this is a nice store and I love AE clothes, especially their jeans. I just wish that the mall had air conditioning lol, most of the stores at Pacific View don't have any ventilation.
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January 2023 by ShaunsAngel Journey and Lifestyle
They have the goods in there for sure
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November 2022 by Julie Hernandez
Would love to do a 0 star.
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August 2022 by Jessica Torres
Had the best experience shopping there today. First time purchasing at AE and makayla made it so easy to fall in love with my jeans. Offered to get me a different size and brought it to my fitting room. Laura was awesome at checkout as well applied to for a credit card got approved and got 30% off my purchase. Even met the manager Viridiana and about to book my style appointment. So happy I came in today.
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July 2022 by Stephanie R.
I wanted to price match these jeans online and I was wondering if even if the jeans were priced match, if it were possible to still do the BOGO 50%. Just a simple question, if it wasn't possible, no big deal. I was just wondering. A simple question, yet very understanding if it weren't possible. This employee gets super passive aggressive and almost kind of angry. She started having an attitude because she made it seem like we wanted (in her words) "double dip" whatever the f*** that means. Its literally a yes or no answer.
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July 2022 by Nel Darsy
The store is a must stop when in the mall. Some of the items to sell I buy on a regular basis every year season and from the new items I sometimes buy what I like or buy nothing. I like American Eagle and I think it is a good store.
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June 2022 by Kristi N.
This was a terrible experience. I was looking for an outfit to wear to a BBQ. I started with jeans, something I don't buy on line.and could not find a big selection in my size 4Long. Some one started a room for me and put my name on it and that was the extent of the customer service. No one checked on me, no one offered to put together an outfit, (like they do at White House Black Market,)even though I remarked to my husband more than once that I was looking to buy something. was in and out of the fitting room several times, the store was not busy on a weekday afternoon.No one offered to find me some different styles in my size, which I would have liked. Between us we got several items spending well over 200 dollars. When I got home the jeans, that I planned to wear the day day came with the security feature still attached. Yes they apologized. This was my first trip to the mall in almost 3 years and I am not anxious to return. A tip to sales staff: Don't snub your over 50 customers; we are the ones with big fat American Express cards. AND if someone has a good experience they will tell a couple of friends, if they have a bad experience they will tell anyone who will listen. Then I washed the jeans and the length shrunk about an inch. I am only 5"8", the short end of tall women. On the positive side, I found some cute shorts.
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May 2022 by Brian N.
I appreciate that the store had a QR code available to leave a review. Really helpful! My girlfriend bought clothes from Aerie in Thousand Oaks. We wanted to return some stuff, but one of the shorts did not have a tag on it because it was missing prior to purchasing. They also don't have a system that can easily translate SKUs from Aerie to American Eagle. Because the shorts didn't have a tag on it, the associate in Thousand Oaks manually keyed in a medium size but the shorts are a large size so the Ventura location looked at us as if we asked to not have a tag on the shorts. They're so perfect at their jobs that they didn't consider another store would ever mess up a transaction. Instead of "one team, together" we got "one team, until someone messes up."
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January 2022 by Chelsi B.
Horrible customer service, rude every time I go in there to shop. It's very irritating because I love shopping their products but not this one I don't recommend unless they get nicer people working here. Spend the extra money and go to the Camarillo one they at least train their employees are trained in customer service.
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April 2021 by Janessa H.
Even in covid Melissa went out of her way to help me out! She understood my body type and what I was going for! Thank you so much for all your time and patience. After walking back and fourth, she finally found the PERFECT FIT. If you need help please find Melissa! She will not let you down!
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January 2021 by William Dean
People were very helpful and polite, great sale going on equalled fair prices. Selection seems nice. Sadly no ability to try on the close due to Covid.
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September 2020 by Kristin Weaver
Polite staff. Jean pants on the expensive side but I got a deal. Buy one get one half off. I got eight pairs for almost $400.00
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July 2020 by Sand and Sun
Lobe this place and the employees are all very nice and knowledgeable
