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February 2024 by Mark Lane
Bank employees were shady and less than forthright. They made up some nonsensical claim about one of the characters in check as a reason not to cash it. I contacted client, and they told client they would cash it. After I waited in line again they would not cash it. The client was livid and made a trip herself to the bank to get me cash. What business are these “bankers” in?
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January 2024 by Fred Baskin
They do not have enough tellers inside the bank and the line moves very slowly.
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January 2024 by andrew hayes
The manager here is absolutely worthless she will not help her customers in any way at all. She literally just stands there or hides in tye back. I suggest the bofa on main street that lady is always out front and takes excellent care of her cistomers!! Twice now I've asked the worthless woman on Victoria for help and she literally told me no. Refused to even look at what I needed. She is a terrible person. Negative stars for poor customer service.
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January 2024 by Peter Taylor
This branch ALWAYS opens late and has a bad vibe
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October 2023 by Mark R.
No customer service or ability to converse after a problem . Representative does not respond to email. Have waited 2 months for ordered checks with no response .
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September 2023 by Rachel Rosenthal
The workers at the front of this location were extremely rude! I asked them a question and how to fix it and instead of attempting to help me they shrugged and said there was nothing they could do. They didn't seem to care or even want to try. Then when I said ok well thank you and turned to leave they started laughing at me. Literally go to any other branch where they will actually care about their clients and attempt to do their jobs.
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September 2023 by shannon palmer
So they charge 8 dollars to cash a check wich is more than a check cashing place and they will take literally 30 minuets to cash a small less than 200 cash check. Literally do not come unless you have hours to waste. This bank literally had always sucked so bad. I don't bank with them and this is why!!
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August 2023 by Ventura Local
Get ready to spend a few hours inside this location. Not sure why they have one teller & 5 other people sitting at their desk. Very frustrated. Standing in line... not friendly
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July 2023 by Todd Johnson
Check cashingIf you cash a check without a account be ready to be treated like a second class citizen..I waited 35 mins off to the sidelines..because there are many steps to verifying check..I hope this doesn’t happen when I write a check
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June 2023 by Andrew H.
Less than one star. They will not help you ever... I've been with them for 20 years they keep raising their fees and holding my deposits. 10 days of keeping my money for random. Went into the store the manager said she couldn't help... she could have the manager on the phone told me only an in-store manager could help. She's lazy rude and incompetent.I will never do anything wth this bank again.
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April 2023 by Christopher Gordon
I’ve been with B of A for many years and have always had pleasant dealings with personnel. All phone app and website business goes smoothly. They helped with a phone scam once and refunded the scammed amount. I’m a fully satisfied customer.
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March 2023 by Maureen Jacobs
Inside had to wait even with an appt. It took 2weeks for a check from B of A to clear. Unhelpful staff. All the y know is ... would you have a seat.
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December 2022 by Jayson H.
Probably the slowest bank I've ever been to. And now I have to type more just to post this
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December 2022 by cyntur53
ON DEC 7, THE CARD READER WAS BROKEN ON THE DRIVEUP ATM. THE STAFF SAID THEY KNEW ABOUT IT .BUT THEY COULD NOT BE BOTHERED TO PUT UP A SIGN.
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December 2022 by Vikram Masih
Short-staffed but still way better than other places...
