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November 2023 by L H.
I needed brakes for my car and this seemed like the natural place to go, Brake Masters. Right? I drive a Honda. Nothing special to consider and yet, they didn't do a good job and after 6 months my brakes were making a bad sound so I took the car to my mechanic. $400 later and they replaced the pads and told me the previous brake job was not done well.I am so disappointed. I don't like writing bad reviews but spending more money to fix a problem after I already spent $1000, really is upsetting.Lesson learned.
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November 2023 by Ruben R.
I arrived at this location without an appointment. Glen, at the front counter, greeted me and was very friendly and kind. I just wanted to get a brake inspection and nothing else. Within 10 minutes, Irvin the technician, took my vehicle for a test drive and then put it in the bay. After a few more minutes they were done and told me all was well with my truck. Their honesty and great customer service is the reason I am typing up this review. They didn't try to sell me anything else either. I think many people fear going to shops, thinking that they will just get lied to and ripped off. Not the case here! I highly recommend this facility. Once again, thank you so much for what you did for me today!
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November 2023 by James Rieger
Probably the best experience I've had at a mechanic shop, the front desk guy was easy to communicate with and all around helpful, the prices are competitive for the area, and I didn't feel like they were trying to push work I didn't need done. Will definitely come back.
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November 2023 by Sadie C.
Excellent experience!! I brought my Kia in for front end alignment. The service was done quickly and efficiently. They estimated that it would take about an hour, they were done in 45 minutes, and this was on a holiday weekend (veterans day). Staff was friendly and helpful. The criteria that I use is "would I send my daughters to this place for a car repair"? The answer for Brake Masters is absolutely yes. Enough said.
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November 2023 by Scott Toepfer
Needed an alignment, they did great work. Affordable.
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November 2023 by Sally G.
They were very accommodating and helpful. Also, let me know. I need a couple of new tires, but let me know I have a couple monthsGood price and Quick & friendly
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November 2023 by Alyssa Jackson
This is my new go to place! I had been taken advantage of in the past, so I brought my grandpa along and we both agreed that they gave us very fair prices and didn’t try to upsell me on a bunch of things I didn’t need. I was able to drop off my car and pick it up the same day! Thank you!!!Services: Vehicle Inspection
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September 2023 by Shauna G.
Eric and Trevor at Brake Masters and all the mechanics there are awesome. As a woman, it drives me crazy when mechanics speak to me like I don't understand cars (which I do) but no one at this shop has ever done that. They're straight forward, honest about how serious or trivial something might be, and always have a fair price and will help to take the sting out of big jobs. Also, I cannot state how impressed I am by how quickly they can get a job done--that alone is worth five stars. While I have had my brakes fully replaced here, that is not all that they do and if there is something that needs work and they can do it, this is always my first choice.
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August 2023 by Nathaniel Q
great customer service, quality work, and fair pricing. America's tire recommended this place to me after I got tires earlier in the week. I called in the morning about an alignment, they said they got slammed at opening, but Trevor set me up with an afternoon appointment that same day. when I show up, they had my information pretty much ready go and let me know I'd be next in the alignment rack. all in all, I spent just over an hour there, and time for the service once my car was in was probably just under an hour.the waiting space was roomy and it was nice in that they had kids toys and I had my son with me so that helped keep him occupied without resorting to screen time. he also liked the big windows into the service bays because he was really interested in watching what they were doing to our vehicle.when it was time to check out, I had a surprise discount waiting for me. Trevor let me know that America's tire was supposed to provide me with a coupon with my recent tire purchase, and that he was gonna honor the discount. I didn't know that existed and would have been none the wiser so I very much appreciated his looking out for me as his customer. he had also mentioned that he had just dropped off more coupons on Thursday, the day after I got my tires. so it all lines up.I also wanna shout out my technician Phil, who performed the alignment, saw it shifted after a test drive and went back to make sure it was all good to go. I appreciate the thoroughness and for making sure to get it right. especially since i do often have my kids in the car with me.additionally, I want to note that there were no attempts at upsells or anything like that. just straight to the business at hand which was nice.I was also witness to them getting on one of their suppliers who still had not delivered a filter for another customer that was ordered when I first walked in. it was apparent he was sticking up for his customer and apologized profusely to him in the waiting area for the delay for a part that should have arrived within 15 minutes. it was nice to witness that he cared enough to do those things.
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August 2023 by Tagart S.
Just moved to Ventura and needed to find a new place to get some work done on my car. Extremely friendly service, and I was able to get in quickly. I had my brakes replaced, as well as an oil change. I asked about coupons and discounts, and they automatically applied the best ones available, which brought down my price by nearly $100. I would definitely return for any other maintenance.
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August 2023 by Nathaniel Q.
great customer service, quality work, and fair pricing. America's tire recommended this place to me after I got tires earlier in the week. I called in the morning about an alignment, they said they got slammed at opening, but Trevor set me up with an afternoon appointment that same day. when I show up, they had my information pretty much ready go and let me know I'd be next in the alignment rack. all in all, I spent just over an hour there, and time for the service once my car was in was probably just under an hour.the waiting space was roomy and it was nice in that they had kids toys and I had my son with me so that helped keep him occupied without resorting to screen time. he also liked the big windows into the service bays because he was really interested in watching what they were doing to our vehicle.when it was time to check out, I had a surprise discount waiting for me. Trevor let me know that America's tire was supposed to provide me with a coupon with my recent tire purchase, and that he was gonna honor the discount. I didn't know that existed and would have been none the wiser so I very much appreciated his looking out for me as his customer. he had also mentioned that he had just dropped off more coupons on Thursday, the day after I got my tires. so it all lines up.I also wanna shout out my technician Phil, who performed the alignment, saw it shifted after a test drive and went back to make sure it was all good to go. I appreciate the thoroughness and for making sure to get it right. especially since i do often have my kids in the car with me.additionally, I want to note that there were no attempts at upsells or anything like that. just straight to the business at hand which was nice.I was also witness to them getting on one of their suppliers who still had not delivered a filter for another customer that was ordered when I first walked in. it was apparent he was sticking up for his customer and apologized profusely to him in the waiting area for the delay for a part that should have arrived within 15 minutes. it was nice to witness that he cared enough to do those things.
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July 2023 by Diana W
My brake lights are out and I have to drive to LAX in a couple of hours. In a frantic hope that someone could help me before I left, I stopped into Brake Masters on a busy Saturday afternoon. Trevor was working at the front desk and could see that I was desperate and in a hurry. Even though they were swamped, he helped me himself and quickly fixed my issue.Everyone was friendly and helpful and I am able to make the drive to and from the airport without fear of being rear-ended or pulled over.I highly recommend the team and service at Brake Masters and must give a huge shoutout to Trevor for saving the day.(I should also mention that I stopped into a different mechanic yesterday on my drive home from Six Flags—when I found out my brake lights were out—and was told it would be too big of a job and too long of a time to help me and suggested I “drive safe”. That bitter experience made this one even sweeter. Thank you again, Trevor!)
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June 2023 by Amber Jenkins
Hands-down, these guys went above and beyond for me. They truly did not have to address some of the things that they did outside of just performing a break service, but they took the time to take care of my vehicle as if it was their own. I was low on oil And was topped off as a courtesy. The tech noticed an oil leak and tried to locate it for me. I appreciate these guys noticing what they didn’t have to notice and making sure to bring it to my attention.
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June 2023 by Mike M.
Went to Brake Masters on the recommendation of America's Tires (since they don't do alignments). Called to check and could come right over. Trevor was very courteous and got my car up on the rack right away. Talked a little bit about our cars as he filled out paperwork. Took about 40mins or so and even gave me a Veteran Discount. I highlly recommend.
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May 2023 by Nicholas Siple
If u want to get honest insight about your car needs this is the place to go.Eric the Manager is very professional and delivers a great consumer experience
