Extra Space Storage, located at 3700 Market St in Ventura, CA, offers a variety of storage solutions designed for convenience and security. Customers appreciate the clean facilities and easy access to storage units. The digital gate access from 6 AM to 9 PM and the availability of drive-up units enhance the overall experience. Many users commend the helpful staff, particularly the facility manager, who is known for being friendly and communicative. Positive interactions have been reported, with staff members like Carina providing excellent customer service, even to those with language barriers. However, some reviews mention a significant rent increase after a few months, which led to dissatisfaction for some customers. Despite this, the management has shown willingness to negotiate in certain cases. The facility is praised for its security measures, including monitoring and prompt communication regarding unit safety. While there are mixed feelings about management's approach to customer interactions, the overall sentiment is that Extra Space Storage provides a reasonable option for those in need of storage, especially for oversized vehicles. With its commitment to cleanliness and security, customers feel their belongings are safe. While there are ups and downs, the facility generally maintains a positive reputation, making it a viable choice for storage needs.
Stored car. Staff was great. Very secure facility. Good space between vehicles, so was not concerned with scratches and damage. Simple check out. All good!
October 2025
Facility manager was friendly, good at communication and helpful. Space was clean and easy to access. Gate access was digital utilizing an app. The only drawback was after less than 3 months rent jumped by approximately 22%! Manager did negotiate a much smaller increase, but I still moved out.
October 2025
Amazing staff! Always super helpful Very happy with the service
