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July 2022 by Andrew B
Great place to get material for plumbing
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February 2022 by Sara S.
The employees are the rudest people I have ever encountered. I will not be returning or supporting this business. I visited the store to purchase a pipe for my water heater. An employee walked by while I was looking at the selection and since I was not confident which pipe to buy, I asked him, "are you able to help me with a quick question?". He responded very cold and rude with a simple, "no I am too busy". And kept walking away without eye contact. I asked "is there anyone else available?" and he said "go stand in line". I was blown away!! Other customers heard this as well and rolled their eyes while telling me this was typical behavior here. Two weeks later, my wife went to the store to return an item for me. She waited for over 20 minutes to be helped because the employees were too busy chatting with each other and with their "friends" that were customers. When it was her turn (there was only one person in front of her in line), the young cashier looked at her in line, grabbed his personal cell phone, played on it and then walked outside. She waited another 8 minutes and when he came back inside, he assisted her with the return. He was short, rude and when she couldn't hear him and asked him to repeat the question, he became passive aggressive and yelled the question while rolling his eyes and cracking his neck (because he was soooo stressed out to have to repeat "cash or card"). Overall, this store is a waste of time and to say the least, poorly managed. The employees are entitled and lazy. The store is dirty and NO ONE wears a mask. When you ask for help, you WILL NOT get help. I would love to support local stores, but I will be taking my business to the big dogs from now on. Home Depot and Amazon would never treat me (or my wife) this poorly. Stay away from this dump!!
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December 2021 by Cody C.
This place is awesome. Best service personnel hands down. I had an issue with our plumbing services and hookup and needed an adapter. Of course it was xmas eve and I was limited on places to go. Fergusons was closing early that day but stayed open for me, got me the piece I need with some great suggestions and they walked me through how to use this adapter. They were patient, kind and just down right how customer service should be. They exceeded all my expectations and have definitely gained a new customer. Thanks again.
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October 2021 by Elaina Fletcher
This is a great plumbing supply warehouse in Ventura, California. As a homeowner I don't know alot about what I needed or how to find it, and Dan, the cashier was so kind, walked me through what they had available and even where I could go to shop for items they didn't carry on hand. Really, doesn't get better than good old fashioned service with a smile.
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September 2021 by David Todd
Great plumbing supplier with large stock and friendly knowledge staff. Everyone is welcome with all forms of payment accepted. If they don't stock it they can get it ordered and overnight on their fleet of trucks. So if for a simple repair to a major remodel they will have you taken care of. So don't be shy homeowners or builders come on in and see the store and staff.
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May 2021 by Brenda Fink
Very helpful staff
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May 2021 by Trevor S.
Bought a Kohler K-5401 from them back in 2017. It hasn't been working properly for the last few months so thought I'd give them a call to see if they can support the product. Had to call several times to even get an operator. Once I got an operator I was put on hold for 35 minutes to their customer support group, only to have someone pick up the phone and hang up on me. Called them back and spoke to another operator. She informed me that they don't do house-call repairs and don't recommend anyone in the area. Basically, they have no support at all for their products. Once you've bought it - they are out and no further help at all. For a $5k toilet you'd think they'd at least try to help out a bit more. Taking my future business elsewhere for sure. I think you're better off going to Costco.
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March 2021 by Claudia L.
OK, it's Covid. But I'd still like to understand my invoice without asking for help over and over. The salesperson admits it's not easy to understand. And you could get frostbite from some staff. Now we need the stuff, and though fully paid for LONG AGO, they kinda like, don't have it. I don't understand what happened to them. They used to be my go-to place for remodels and repairs. That's right. Used to be.
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March 2021 by Brad Erickson
People always complain to me that it takes forever when they go to Ferguson but that's not my experience I was in and out of there in 10 minutes. Lead Operator Meiners Oaks Water District.
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March 2021 by Fabian Sanchez
Every time you go in their plan to spend at least 30 to 45 minutes in line that’s if there’s only four people in line. Unbelievable these guys have a system from the 1990s. they seriously need to update things. It is the worst customer service of all time. every single time and never fails. If you own your own plumbing business forget going there. You’ll only be able to do one job a day because you’re waiting in line for half your day at Fergusons
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February 2021 by Rattius Rat
Very helping I'm helping me find the part that I needed
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February 2021 by Bisky Dog
I was not happy. They wouldn't even look up the part I need. Went somewhere else. I was in and out in 5 min.
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July 2020 by David Hidalgo
Always good service
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July 2020 by Justin Cyr
Worst customer service ever. Put zero effort into trying to help me with what I needed. Were more interested in trying to close the store then helping. If I could give no stars I would.
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July 2020 by Valerio V.
This place is the bomb! Thank you Richard for helping out today! I was able to fix my tub drain and repurpose the original drain stop. It's a high end tub so combining your kit with the original toe-touch drain stop was very easy after you explained it to me. :)
