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January 2024 by Katherine Seegar
Great deals. 98% of the products are what they say. Wish the customer service wasnt so unfriendly and serious. It been 5 years.
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December 2022 by E E.
I'm still not sure why I keep buying from them. The employees can not be anymore rude. At one point, they made me wait 5 minutes for my pick up window. I get it, they have to go by their standards. If the employee's look and act like their standards are low you would think they could bend the rules for 5 minutes when no one else is ahead of you. After paying fees, sometimes you're better off buying brand new for the benefit of returning and nicer people. I have hopes for this place but it looks like the employees don't even have hope for themselves.
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October 2022 by D W.
Buyer beware. Lots of bargains but damaged goods especially on electronics. They sell AS IS, but have found many purchases with missing parts or not working. I suspect internal bidding which inflates prices. Many items sell for more than market price, so either buyers are not informed or don't mind paying over market value.
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October 2022 by Cynthia Ramirez
Without a doubt a great option if you're trying to save a bit of $$. I've purchased everything from furniture and shampoo, to kids toys, hand carts and clothing items. I've only had a handful of "dud" purchases (shoes, sport bras, tank tops and lip gloss [used?! No thanks!!]), but overall I've been pleased with what I've got. The best item I've found was a portable (tall, on wheels) AC unit that was over $300 retail and I paid just $160 for it (the packaging was damaged, but the AC unit was brand new and we've been using it for at least 4 years now.
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June 2022 by Lizzy M.
I have been a bidder here for a while and I'm always satisfied with my purchases. Mondays are the auction days unless specified change due to a holiday. Bid from the comfort of your home. You can make a quick visit to review some of the items the week before. Highly recommend to read details to their entirety. They're honest about what you're buying but you have to read the fine print. Prices have gone higher than they were 4 years ago probably due to more bidders becoming aware of this gem of a place. If you win any of the auctions, you get a confirmation email. You can schedule a pick up appointment. The girls at the pick up are pretty dang speedy about getting your order but they could be friendlier :/ I've gotten nice stuff here. Last purchase was a cuisinart grill that runs for about $800 for $300. My 12' Christmas tree was below $100. But beware. It becomes addictive lol
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March 2022 by Ventura Local
Great options the only problem is you have to schedule a time to pick up your items they don't allow you to just pick them up at your convenience you actually have to schedule
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December 2021 by Dante Z
Have picked up some great items.
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October 2021 by Alyssa C.
I've been bidding on here for years. Every year they give us less and less time frames to pick up our items. So if you have a job Monday through Friday and cannot pick up your items guess what they get to keep them and resell them but still charge you. There are only certain amount of time slots per day on Wednesday Thursday Friday only - So if you work until 5 PM Monday-Friday and you do not have a lunch break or they have no time slot available on your lunch break you are screwed as are your items and/or your money. The timeslot crap is a joke. What's the set up so that people cannot retrieve their items. Not only do they punish you with keeping your items and your money but then tell you you can't bid for six months. Which clearly there are ways around that by re-opening another account with a different card. But still the limited time slots are ridiculous. Please do not respond with you give us two weeks and actually you give us six days three in each week but if we're not quick to the phone than all the time slots are taken. how does that make it right that you get to keep our s*** and our money and then punish us by not letting us bid for 6months. Do the math- there are only 16 slots available per day for 3 days. So 48 slots in the 3 days total and 96 total before they screw you. If my bidder number is in the 4,000's (over 4,000 bidders registered) what are the odds that they tell you there are no more time slots available? Shady!!!! So when you respond to this please don't use the excuse that you tell us to call ahead of time. What you mean is- you tell us to call ahead to beat the other bidders from taking the limited 96 spots. No matter what bidders lose out. May not be you this time but better hurry before someone else beats you to the call. Also - The women that work there they are not nice. Especially when you call them on the phone. Unprofessional attitude and I do mean attitude!!! Almost like they know they already have enough business keep them in business so losing a few each week is not a big deal. Dear Traci- please pass this on to your husband. These women are not like you when speaking/acting professionally. It's about time people start speaking up.
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October 2021 by Lee McGowan
Helpful friendly staff. Great deals.
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August 2021 by Janie D.
Used to LOVE HAGGLEBIDS. Now everything has changed, office staff is BAD. The attitude is "their sh*t don't stink" we (the customer) are lucky to be allowed to bid. Yvette is the worst. She acts as if she owns the place, has zero customer skills, & needs to be replaced. PICK UPS BAD! By appt only & limited times. Nearly impossible for a working person/business to pick up items. 3 Days ONLY. WED 1-4pm, TH & F 8:30-4pm. NO SAT. Hire more people so you can have pickups M-F 9am-5pm during normal business hours like other auction houses. We have to physically call in to make an appt & slots are often "all taken", & you can only get a 1/2 hr. time slot- to the already limited days. "Oh, Wednesday is all full, we have 1-1:30 on Thurs, left." - A horrible way to conduct business. We buy weekly, hard to accommodate a 30 min. window on a Thurs, during an eclipse when purple unicorns are hibernating. AND, if you happen to not show for that 30 minute golden, timeframe, you get a ding/strike on your record- 3 strikes SUSPENDED FOR 6 MONTHS! PLUS, you have to have THEIR auction # ready to make the appt. "Hi, I won GENERAL AUCTION that ended yesterday, I'd like to make an appointment". "Sorry we cannot book appts without OUR auction #". "Please, it was yesterday's GENERAL auction, can you please look up YOUR #?" "Nope, sorry we cannot look it up, call back". WTF. It's YOUR weekly auction #. Put a cheat sheet on the reception desk each week of your auctions. There are only 3 auctions each week! The effort the girls give is zero. I bend over backwards for my customers. THEY all need to be replaced with efficient polite employees who are willing to offer some sort of customer service. Every time I am in there the girls are sitting down, not on computers, not in the back pulling items, sitting, eating, or talking to each other. But way too busy to look up an auction # for a week. PRICES.. yeah, BUY IT NOW used to be awesome. Great prices. Now everything is inflated to almost retail prices & the items are not in "new" retail-priced condition, most have some small flaw. So it's really not a deal anymore. Maybe an occasional deal but not for repeat customers. Same items sit in BUY IT NOW because they are not turning over as fast due to pricing. I'm barely buying B.I.N. any longer. PICK UPS: You cannot back right up to the warehouse door. Even though you have your appt. slot & you are the ONLY ONE picking up. DO NOT ask for any help. None given. Excuses given are Covid or Insurance reasons. Hmmm.. I deal with 5 different auction houses. All have a BIT of assistance if you REALLY need it, and most try to assist their customers to get them in & out efficiently and safely. I used to love Hagglebids. Now it's being run by uneducated, girls w/ attitudes who do not want to put effort into their positions. The owner should implement a month-long 'secret shopper' into this business to see how we are treated. Next, please research into an automated calendar appointment for pick ups. There is software that should be implemented into Hagglebids like all other auction houses use. We can login the moment the auction ends to chose our pick up time. A simple link is embedded into your automated-winning invoices or on your auction page. Being forced to physically call in to make an appointment with the incompetent staff is painful. The 1 week abandonment date is a joke. I get WE lose our item. That would be fair if normal hours were implemented. BUT WE still get that ding/strike. 3 STRIKES YOU'RE OUT, even if we've paid! If you were open normal times people wouldn't "abandon". So, let me summarize.. We pay, we abandon, they re-sell (OK, I get it), but still ding US? WE paid and they re-sold yet still a ding. That's double the $$ Hagglebids gets and still a STRIKE. Doesn't make sense. I could see if item was a NON-PAYMENT & abandoned & a ding (you are not a storag
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June 2021 by Lori Ramirez
Very professional group of people when you get your items. It’s easy and quick to get your order .
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December 2020 by Jill Hart
I am a longtime customer and I love this business. I've gotten super deals on so many items. The people are always helpful and friendly. This place is awesome!
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August 2020 by Christina Neri
Amazing people, smooth pick up, I got there before my appointment time and they said they would start working on my order, both my daughter and my son in law are always getting good deals, keep up the great service hagglebids????♥️
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August 2020 by Shelby N.
Well, I have been a buyer with Hagglebids for many years & this is disappointing to be writing this. I have purchased many items from them over the years & this is the first time I didn't pick up my items on time. I am 3 days late which they are closed over the weekend through tuesday. They will not accommodate me so that I can pick up my items even though they have been closed. This is very disappointing & the manager argued with me that they have not changed their policy on pick ups which is a lie because it use to be different & I have invoices to prove it. Just be careful with this place because they will screw you out of your items, glad I didn't pay for them or I'd be knocking on their door right now. Very poor customer service & I am not happy
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March 2020 by Reuben Ruiz
I have shopped most of the online auctions and Hagglebids is by far the best. I have never bought any item which did not work. Not true for all the other auctions. Hagglebids tests every item when possible and identify any flaws. If they can’t test they so advise. The staff is very friendly and helpful. Most of my furnishings and sports equipment came from Hagglebids. I have saved well over a thousand dollars on my purchases. I highly recommend Hagglebids.
