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March 2024 by Tyler Jeffares
Macy was great
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March 2024 by Dylana Wyatt
Just left Kay and it was a beautiful experience! Macie helped us and sold us a beautiful engagement ring and wedding band! So happy she was the person who assisted us! We walked out of there so happy!!!
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February 2024 by Denny O
I purchased a set of earrings for my girlfriend. I told the salesperson this and she sold me the earrings. She lost one. It fell out. When we found it, it was broken. I went to get it repaired and they told me it was a children’s earring. So they sold me the wrong product. At the repair I asked to have it threaded bc the plan was to give it to our daughter. They didn’t thread it. I gave it to her anyway, so this next one is on me. An earring came out and now is lost again. I’m very unhappy with this product and the initial service that was provided. Many of the sales people are very nice and helpful this 2 stars
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February 2024 by Molly Bremner
This review is specifically about an experience getting a watch battery replaced. Please, for your own sanity, I would not bring any watches here. I don’t believe the staff are trained adequately for even the simplest watch battery replacement. I had a Tiffany jewelry watch that I brought here, and when it was returned to me a piece of the watch which held the face in place within the watch case was GONE. I took it to another jeweler who couldn’t believe that they could have literally lost a piece of the watch when just replacing the battery. I was dumbfounded too. The video attached is the jeweler I took it to explaining the missing piece. Beyond this, they scratched the gold case trying to open it, and really permanently damaged the watch. Even since going to another jeweler to get the lost piece replaced, the watch has never kept time since and no one knows what the hell is wrong with it. I normally wouldn’t leave a review like this, but I wish I had been forewarned and just taken my watch to a watch specialist.
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February 2024 by Hi No
Macie was awesome! So patient and extremely focused on customer wants and needs. Love her
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February 2024 by Alex Soso_23
Kay Jewelers staff provided me with phenomenal customer service especially Vanessa and Macie. This store showed they have lots of knowledge and experience when it comes to their merchandise. I came in looking for my first ever ring and I came out as a very satisfied customer. I will be recommending this location to several friends and I will definitely be back for more jewelery in the future.
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February 2024 by Joshua Blanco
I had one of the best experiences purchasing and picking up my ring for my girlfriend! Milena made the purchase go so smoothly and was extremely helpful and when I picked up my ring the manager Vanessa was extremely kind and went the extra mile to put my ring in the hands of the plush puppy I purchased and the whole staff was incredible!
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January 2024 by Corey Peck
Awesome experience!
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January 2024 by sofi victoria
I had the most AMAZING experience finding a gift for my boyfriend. I owe it all to Vannessa S. she was the sweetest, very kind and understand and consistent. Thank you! ❤️
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January 2024 by Joseph Ramirez
Love the store and associates.
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January 2024 by Nichole Tamayo
Macy brown and Jalissa were amazing they both were a delight to work with thank you guys !
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December 2023 by Dwayne Maurice
My experience was amazing. Everybody was kind and helpful. From Melina who helped me directly to the manager. I got everything I wanted and then some. I appreciate them!
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November 2023 by Brianna Pena
Vanessa was the best . Super friendly and welcoming. She showed what I was looking for and left happy! I recommend you guys to go!
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October 2023 by Beachbum6976
I absolutely love the Kay Jewelers in the Pacific View Mall located in Ventura, CA. I have been shopping there for my girlfriend throughout our last 3 years of our relationship. I am very happy to say that she is now my wife. I have purchased diamond bracelet, pendant, engagement ring and wedding rings. Vanessa and her team have been there for me and have helped me immensely through these difficult decisions I have had to make. They have made my life much easier during some high pressure times. Vanessa is an outstanding manager/team leader. I love all the employees and managers at this location. Especially Vanessa. I highly recommend this Kay Jewelers location.
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October 2023 by Trusten Tellot
Had a great experience with macie Vanessa actually the whole crew here Saturday was really great great customer service
