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December 2023 by Carla G.
The guys at the store were great. The issue I have was this was my second trip. First time I could not find the door to the showroom. Scary thing is I had bought flooring from this same location when it was "Lumber Liquidators" but "LL" did not stand out. I ended up buying flooring else where and wish I had been able to find "LL" the first go around. I saw flooring that I preferred but my money was already spent elsewhere. A SIGN IN THE LOT WITH AN ARROW WOULD BE SO HELPFUL. I will still send people to this location with explicit instruction on how to enter the showroom.
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November 2023 by Bob F.
Amazingly LL does not offer referrals to install their flooring making it that much more difficult for the consumer to complete a project. They told me it was because of "liability" and recommended Angie's list, but beware the influx of SPAM emails should you go in that direction. Has good customer service really disappeared?
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November 2023 by Terry Poland
Folks here were friendly, knowledgable, went the extra mile to find me exactly what I wanted. Great selection and great prices, too!
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August 2023 by Shelley N.
We returned extra flooring and were told a refund check would be sent in a few days. When that didn't happen, I called the store and was told it would be a few weeks! The same experience was had when we ordered additional materials and was told delivery would be a few weeks out. I paid a deposit and when I called for an update was told nothing would be ordered until it was paid in full and then it would be weeks out.There's no excuse for employees giving incorrect information to clients. I would have gone elsewhere had I known this would be our experience.
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July 2023 by Elma Gonzalez
TERRIBLE quality products! We purchased the RN ENG BAMBO DS Cordova QC 3/8 x 5.12" (SKU: 10052501) flooring. We asked many questions and were assured that LL Flooring conducted extensive research regarding their products. This is not the case. It has been a huge waste of time and money, we have lost thousands of dollars between material and installation, over 1800 sq ft of flooring.As soon as the floor was installed it was creaking, loudly, and soon after it started to warp and bow. Turns out the floor is made of MDF. If LL Flooring does their research as they claim, why do they sell a floor that is made of a material that does not tolerate humidity at a store that serves a coastal city(Ventura, CA). In addition the planks came in two sizes, why is that? And yet it’s expected for the planks to be staggered 12 inches, that’s nearly impossible when more than half the planks are half size planks. When I reached out to the company, they asked a bunch of ridiculous questions, such as 'Was an adult present during installation?', and ended up blaming installation and not taking any accountability for the poor quality of their product.Don’t waste your money buying flooring from LL Flooring. Save yourself the headache and go elsewhere.
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July 2023 by Gabby Gonzalez
TERRIBLE quality products! We purchased the RN ENG BAMBO DS Cordova QC 3/8 x 5.12" (SKU: 10052501) flooring. We asked many questions and were assured that LL Flooring conducted extensive research regarding their products. This is not the case. It has been a huge waste of time and money, we have lost thousands of dollars between material and installation, over 1800 sq ft of flooring.As soon as the floor was installed it was creaking, loudly, and soon after it started to warp and bow. Turns out the floor is made of MDF. If LL Flooring does their research as they claim, why do they sell a floor that is made of a material that does not tolerate humidity at a store that serves a coastal city(Ventura, CA). In addition the planks came in two sizes, why is that? And yet it’s expected for the planks to be staggered 12 inches, that’s nearly impossible when more than half the planks are half size planks. When I reached out to the company, they asked a bunch of ridiculous questions, such as 'Was an adult present during installation?', and ended up blaming installation and not taking any accountability for the poor quality of their product.Don’t waste your money buying flooring from LL Flooring. Save yourself the headache and go elsewhere.
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July 2023 by Gabby G.
Owner's response is a generic response they use on all the negative reviews. My review clearly notes that I tried working with them to no avail. The floor continues to get worse with the current humidity. TERRIBLE quality products! We purchased the RN ENG BAMBO DS Cordova QC 3/8 x 5.12" (SKU: 10052501) flooring. We asked many questions and were assured that LL Flooring conducted extensive research regarding their products. This is not the case. It has been a huge waste of time and money, we have lost thousands of dollars between material and installation, over 1800 sq ft of flooring. As soon as the floor was installed it was creaking, loudly, and soon after it started to warp and bow. Turns out the floor is made of MDF. If LL Flooring does their research as they claim, why do they sell a floor that is made of a material that does not tolerate humidity at a store that serves a coastal city(Ventura, CA). In addition the planks came in two sizes, why is that? And yet it's expected for the planks to be staggered 12 inches, that's nearly impossible when more than half the planks are half size planks. When I reached out to the company, they asked a bunch of ridiculous questions, such as 'Was an adult present during installation?', and ended up blaming installation and not taking any accountability for the poor quality of their product. Don't waste your money buying flooring from LL Flooring. Save yourself the headache and go elsewhere.
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June 2023 by Daniel Salas
Very helpful salesperson with quotes and advice
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May 2023 by Wayne Durand
Bought butcher block for a work bench and found a good variety and great pricing.
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April 2023 by Freddi G.
Customer service is top notch. The staff really knew their stuff. They were helpful in so many ways and always went the extra mile. Come in here knowing that whether you leave with a purchase or not, you will know more than you did when walking in. I was impressed with the knowledge and appreciated their guidance.
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March 2023 by G D.
We had been shopping for flooring for our new home up in the Bay Area but we had to do some of our shopping here locally at chain stores because it's hard to go up there while we are still living in Ventura. We hit the jackpot with LL Flooring because not only did we find a floor we loved in our price range that checked all the boxes (wood, nail in, flush nosings, and perfect thickness) but we were taken care of by Jose, who coordinated the order and delivery to the Pacheco store like clockwork (even expedited part of it) and kept me informed the entire process. So knowledgeable, pleasant, and professional! (It's sad but that combination is not as easy to find these days.) When he was not available, the rest of the staff jumped in and knew what was going on the whole time and were equally helpful and caring. I will be writing a separate stellar review for the Pacheco store because everything went smooth on that end as well with my installer picking it all up with efficiency but just know that you are in great hands here! (Jose even reminded me to take advantage of the online rebate. I love that!)
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February 2023 by Sibeau Sibelle
I've been trying to sign the documents. I've downloaded the pages, reloaded them to view, and my cursor gives me no choice. Maybe my desktop is too old but it is wonderful regarding everything else. I wish you would offer a hard copy of pages 3,7, and 9.. it's so much time and my husband is terminally ill.Your staff is great.Mrs. Jackie
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January 2023 by Kori P.
Martin in the Ventura store was more than helpful. Henry, the installer from Floor Crafters (one of LL Floorings installation companies) was also equally terrific. I can't comment too much on the quality of the flooring yet, because it only got installed a few days ago, but I can comment on the look of it. Unfortunately, I should have paid more attention to the customer review photos than the websites "picture it" software. I don't believe that our new flooring looks anything like what their websites "picture it" photo showed us. We were trying to match existing flooring, and after seeing it installed, it does not and that is very disappointing. My advice to any future customers is to check the customer photos before purchasing your flooring, not their "picture it" photos.
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October 2022 by Linda Graham
Great selection! Awesome quality! Competitive pricing! Genuinely pleasant and informative sales staff! Ask for Martin Barajas!
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September 2022 by Gina F.
Well, I had to give this a little time. Still feeling a bit overwhelmed by the process. Here we go. Bottom line, I would go straight to the installers and cut out the well intended but wholly incompetent middle man. Positives: LL staff was always polite, friendly, and curteous. Martin did his best to compensate for the multitude of errors of others but ultimately was outmatched. Negatives: *Flooring is curbside delivery. If you are older or have any health issues or in our case live in a townhouse without a functioning elevator, understand that you will be responsible for hauling the flooring into your home so it can acclimate. My 64 year old husband and I (57) were not told of this little bit of info and we ended up carrying 2,000 pounds (40lb boxes) + of flooring up five flights of stairs (two weeks after having COVID). *Not all flooring was included. Bullnose for stairs was not included/ nor were there any baseboards. (later baseboards were comped due to ordering error). *Bullnose: add'l bullnose had to be ordered from Utah because there wasn't enough on site, because it was never ordered. Major mix ups there too but eventually arrived. *Installers arrived 2 weeks after they were initially estimated to do the job. They were there for 3 days and informed me they had another job to get to and left without doing the stairs or finishing the baseboards. Called foreman and he said he ordered another crew over (losing a day) and they stayed until the job was done. *Watch for refunds due. My husband and I did all of the demo and grinding of the floors. You could eat off of them. We paid up front for the diamond grinding just in case we weren't able to do the job. We were there the whole time and there was almost no grinding but they claimed they did about an hour of grinding. Getting the money back from the installers was a pain in the butt. Apparently (again starting from square one of the ordering process) the amounts had been changed on the order so they were different than what my invoice said and what they actually charged me. They also charged us for installing quarter round on the baseboards but did not include that when they ordered/comped the baseboards, therefore never installed them. All of this would have been ignored had we not called and pressed them on amounts. All in all over $800 that they would have happily kept for themselves had we not pushed for it. Don't bother calling the LL store either when it comes to issues with the installers. Once the job is turned over to the subcontractors, they are hands off and will tell you that none of the installation is within their control. Again, just find an installer you can trust, order the flooring and go with them. Just cut out the middle man. I have learned this the hard way. Maybe I have saved some of you the headache that is LL flooring. I also must state that given the nightmare of this process, Martin was truly doing his very best to remedy the incompetence of others. He is a professional surrounded by at least one staff member that really does not understand his job. To Martin, thank you. Please hire staff that represents your work ethic.
