-
March 2024 by R P.
Have not visited this location in years. Was excited to drop by with family today and get some cookies. $14.96 for 4 cookies and some small ones. Everything was undercooked-raw. Talked to nice lady working and was told "that's how they are served" They were cold, under cooked and that the way they serve them now. Would love to have my money back as she replaced them but all same way. Disappointed big time. Would recommend NOT going here unless you want raw cookies. Sad.
-
May 2023 by John M.
I don't know why but the chocolate chip cookies have been getting thinner and thinner, hardly enough to cover the chocolate chips. The price keeps getting bigger though. Now if the cookies would follow suit.
-
March 2023 by Erica R.
I can't remember when the obsession with Mrs. Fields first begin. Maybe I was at the mall and decided to treat myself to a triple chocolate chip cookie and a soft, double fudge brownie. Then the cravings intensified. "Please give me one of those sugar butter with m&m cookies," I practically pleaded, eyeing the soft looking butter cookies. "Better make it 3...plus a chocolate chip cookie and double fudge brown."At my height; I was going 2-3 times a week for the fresh cookies, strolling though JC Penny, acting like I was shopping, when all I craved was a straight hit of sugar directly into my mouth and then, brain. My eyes practically rolled back into my head as I anticipated the appetizing hit of brownies and cookies. I placed a dollar bill into the tip jar, avoiding eye contact with the cashier, although I was there for the third time this week, trying to pay her off for her silence as I discreetly took the bag of treats, walked through JC Penney, and out of the mall. I was never here," I pleaded with my eyes to the cashier. I paid in cash, trying not to leave a credit card trail that could be found out by my husband. "You cut your hair," the super friendly cashier said, handing me a bag of treats. "It looks nice." "Thank you," I replied, almost appalled that she remembered me, although I had been there literally countless times over the year. "See you next time!" she yelled, as I took my bag of goodies and slinked away. I mean, I can quit Mrs. Fields whenever I want. I just choose not to.
-
October 2022 by Janine A.
Mrs. Fields Cookies are always delicious. This last visit I requested a cookie cake. I asked if they could do a dinosaur decoration. Abir did an amazing job! We are very satisfied with our purchase and look forward to eating it!
-
November 2020 by Sierra H.
Wow- the kind woman behind the counter, Abir, was literally one of the best customer service workers I have ever encountered! She made my cookie 'card' beautifully, promptly, and I left with a smile on my face.
-
April 2019 by Katerina K.
I came here on the Easter weekend - and it's closed! I mean, I understand that it's a holiday, but this area has nothing to do besides going to the mall.
-
March 2019 by Juan C. Lopez
Place clean, service super polite.
-
January 2019 by Jennifer U.
So disappointed in the customer service of this location. I went in to order a cookie for my son's birthday and clearly said FOUR or FIVE times that we wanted chocolate frosting on our cookie (I honestly have no idea what "color they call chocolate" I am very sorry now for not looking each and every time at the brochure). Mid way through the order we switched people who were taking my order and she finished with what I assumed was the writing and graphics. Then verified that I wanted blue and white (yep on the writing that we were just talking about). Upon pick up the cookie looked correct and I brought it home to be VERY disappointed that all the frosting was dark dark blue with no chocolate in sight. Kids didn't like it and neither did I. Here's the best part - customer service calls me and tells me it was MY FAULT! MINE - That I verified the blue and black frosting, even though I said chocolate four times??? She did offer to remake the cookie which I declined (which is one of the reasons they got two stars and not one) not after being spoken to in such a fashion.
-
February 2017 by Ashley L.
I ordered one of the 13 inch cookies for my husband's birthday on February 14th to be ready at 3:30 on February 18th. I got there at 3:50 and when I told the employee who helped me when I made the order that I was picking up an order he looked around and my order was nowhere. He told the lady who was working (who was standing around doing nothing) that my order isn't there. She told me that she could have it ready in 10-15 mins. and that she would give me a larger cookie which was sitting out. So they obviously forgot to make my order entirely if a cookie that was sitting out was larger than what I had ordered. If I had the time to wait around for you to make my order while I am there I wouldn't have ordered it in advance to be ready at a specific time. I didn't want to wait for them to sloppily put my cookie together and give me a cookie that had been sitting out for who knows how long, for $30 I expect a lot better service. When I asked for a refund the lady did not want to refund my money at first which is ridiculous. After I got upset she did refund cash to me but I will never be placing an order here again. This was some of the worst customer service I have ever experienced.
-
September 2016 by Ray G.
I've always loved Mrs. Fields cookies and brownies. The double fudge brownie has always been my fav! Oh so delicious. A few years ago, I talked to the manager about how I needed desserts for my clients. He set me up with a great deal for a large assortment of all their cookies and everyone who visited my biz were associating the great taste of the cookies with the great service we were providing. Then this week, I talked with gal named Andie about setting me up with an assortment of cookies for a huge business mixer. She had a great attitude over the phone ... the type where you can almost see her smiling while you're talking to them. I setup a time for pickup and as promised, they were ready for pickup. Great service w/ a great smile! She also showed me large cookie cakes that can be customized in anyway. If you ever need a large order, ask for Andie!
