-
July 2024 by Delia P
Great selection of merchandise. It's also an adoption center for kittens and cats. They have a variety of live animals also
-
July 2024 by Karen N
Closer to my house has a great selection of all kinds of fresh and frozen food for the dogs
-
June 2024 by K. I.
Manager on duty is absurd. I asked for the hiring manager and instantly she goes, "Hello sir I can't hear what you're saying." I then repeated it multiple times calmly and she just hangs up. Than she proceeded to send me straight to voicemail 3 times. Then the 4th time calling back she plays the same game instantly saying "I cant hear you sir." So I say, "If you cant hear me how do you know I'm a sir then?" She goes, "Well now I can hear you but before I couldnt."
You just said you weren't able to hear me....
She says she answered the previous calls but I wasn't telling her what I wanted.
STRAIGHT LIE!! WENT STRAIGHT TO VOICEMAIL! ALL THREE TIMES!
Then I asked for her name and why she was so hostile. She refused to give it, saying, "I don't need to. There aren't any hiring managers I'm the only manager."
Then say that from the beginning instead of acting like so incredibly rude the whole time and being difficult.
-
June 2024 by CrabMango
I love this place. They have everything for your pet. I totally recommend.
-
May 2024 by Liz Lopez
WORST EXPERIENCE EVER. the manager here idk her name but wears glasses w curly hair will not let you buy anything without giving her an explanation as to why you want it.. not only do her and her employees have horrible customer services skills but on top of it they harass you for answers and to how you will use whatever it is you’re buying. Ridiculous. never coming here again
-
March 2024 by Nick Reno
I just came out of Petsmart and they don’t donate their foods anymore to people that are needy or even to the shelters so they throw their opened food in the garbage way to go. Petsmart,,, you suck.
-
March 2024 by Rynn21
Stop leaving reptiles and other small animals in the tiniest of display enclosures to save on space and money, and stop selling inhumane cages for hamsters and other rodents. A plastic tiny cage is a rip off and way too small for them. The smaller the animal is does not mean they only require the space of a fly.
-
March 2024 by Mahyar Ebadi
Every time I walk in PetSmart and walk by the aisle of dead fish in tiny coffee cup sized containers, I am reminded that no I don’t want to buy from here and drive to another pet store that sells the food I want for my pets but not this.
The staff is nice, the store is nice, great location but come on now, stop the nonsense with the poor fish.
-
February 2024 by veronica F.
Do not bring your dog here for grooming! First time coming here and my dog had a cut under his eye. Called & spoke to the manager MJ and said she did notice a scratch. My dog did not have any scratches plus this was a cut. Anyways we kept going back and forth about the situation & the problem.was not resolved. It was a waste of time, manager needs more training with customer service.Don't waste your money here!!
-
February 2024 by Michael Huff
Nice store, but usually a wait to check out.
-
February 2024 by Alicia F.
The employees are all so kind and caring towards the pets! Always giving my dog a treat when we come in! Clean store and prices are not outrageous.
-
February 2024 by Verky
I thought the options of dog and cat food was better than the Oxnard location on Rose Ave. I wish you could get the same deals in-store as online without having to select "pick-up" in store. I don't need the employees to gather my items all the time. I just wish you could can scan a coupon on your phone type of thing. I did see a sign in the front of the store about some of these coupons I think a few times. However, not everything is posted on the sign.I provided photos from Decemeber 2023 with the options of dog and cat food.
-
January 2024 by Jackie Kern
Clean store and each section and aisle were well labeled
-
January 2024 by Leslie Schmidt
This is a great pet store with a good selection of items. I wish they were more competitive with their pricing, but I guess everything costs more these days. Having worked at a pet store myself for a few years in my early twenties, I appreciate the cleanliness of the store and good health of the animals.They have cats and kittens available for adoption, fish, a few reptiles, birds, and the usual dog/cat supplies; including, food, toys, bedding, grooming products, etc.I give it 4 stars instead of 5 because this store always seems short-staffed to me. We often have to wait quite a while to flag someone down for crickets or fish; many times there are 6 people in line with only one checker, etc. Employees are always sweet, kind, and helpful so that is awesome.
-
January 2024 by Walter Peterson
The manager handled a power outage with poise & finesse. I waited in line for 10 minutes to check out. The moment I got up to the counter and the manager asked me for my phone number, the building power went out!I belly laughed because it was funny, but almost none else did. He got right on top of the situation. He turned it around for many of the folks. I'll be back soon
