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February 2024 by veronica F.
Do not bring your dog here for grooming! First time coming here and my dog had a cut under his eye. Called & spoke to the manager MJ and said she did notice a scratch. My dog did not have any scratches plus this was a cut. Anyways we kept going back and forth about the situation & the problem.was not resolved. It was a waste of time, manager needs more training with customer service.Don't waste your money here!!
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February 2024 by Michael Huff
Nice store, but usually a wait to check out.
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February 2024 by Alicia F.
The employees are all so kind and caring towards the pets! Always giving my dog a treat when we come in! Clean store and prices are not outrageous.
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February 2024 by Verky
I thought the options of dog and cat food was better than the Oxnard location on Rose Ave. I wish you could get the same deals in-store as online without having to select "pick-up" in store. I don't need the employees to gather my items all the time. I just wish you could can scan a coupon on your phone type of thing. I did see a sign in the front of the store about some of these coupons I think a few times. However, not everything is posted on the sign.I provided photos from Decemeber 2023 with the options of dog and cat food.
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January 2024 by Jackie Kern
Clean store and each section and aisle were well labeled
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January 2024 by Leslie Schmidt
This is a great pet store with a good selection of items. I wish they were more competitive with their pricing, but I guess everything costs more these days. Having worked at a pet store myself for a few years in my early twenties, I appreciate the cleanliness of the store and good health of the animals.They have cats and kittens available for adoption, fish, a few reptiles, birds, and the usual dog/cat supplies; including, food, toys, bedding, grooming products, etc.I give it 4 stars instead of 5 because this store always seems short-staffed to me. We often have to wait quite a while to flag someone down for crickets or fish; many times there are 6 people in line with only one checker, etc. Employees are always sweet, kind, and helpful so that is awesome.
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January 2024 by Walter Peterson
The manager handled a power outage with poise & finesse. I waited in line for 10 minutes to check out. The moment I got up to the counter and the manager asked me for my phone number, the building power went out!I belly laughed because it was funny, but almost none else did. He got right on top of the situation. He turned it around for many of the folks. I'll be back soon
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January 2024 by David Bee (Dirrty Pyro)
Price of livestock is good but quality is lacking
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January 2024 by Bleu Tracy
There my local pet hookup and are always stocked and friendly
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January 2024 by Christina Silvas
First time getting our Doodle groomed at petsmart. He looks fantastic, very happy with his cut. Thank You Kylah!
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January 2024 by Barry Hand
I purchased tropical fish. This store had a medium variety of fish. The check out clerk noticed a pin hole in the top part of the bag which was leaking air. The fish were placed in a different bag and made it home safely.
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December 2023 by Christin Fleming
I love PetSmart but every time I go to this location the register clerks have different ideas about how to check out. Is there only 1 lane that feeds multiple registers or does each register have their own lane!?!I went to lane 2 which was shorter and was told I was cutting line but the next time others were allowed to do the same. One lane would be nice but clerks aren't consistent and it isn't marked clearly. I don't like being corrected in public like l've done some serious crime only to witness other doing the same this without notice.
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November 2023 by David Robert
I love this PetSmart I know there's other PetSmarts around the city but this one overall is clean the associates were very nice and helpful I enjoy coming here I had about my son's bearded dragon here and recently purchased a new tank which was very not pricey very convenient hats off to the store manager for providing great customer care clean atmosphere and friendly Associates
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September 2023 by Alexis Jaramillo
This location has by far the most friendly staff. Most of the staff are super young so they don't have much info on products or are really able to give you pros and cons of the products that the store carries. But the store is well maintained and well stocked. I pass on the grooming services from horror stories that I've been told from others.
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September 2023 by phainesp
Nice store. They don't always have what I'm looking for(discontinued?), but they do have a good selection of pet items. This has been our main "go to" place for years...