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March 2024 by Greg T.
Quest Diagnostic 's lab center on Loma Vista is convenient to both hospitals and the plethora of medical offices in the area. I have used their services many times. The facility is clean and light. Lots of chairs spaced along the walls. The staff are friendly, professional, and skilled. The automated check-in is quick and easy to use. Without an appointment you might wait for a bit, but with one, I am usually in and out in a half hour or so.
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February 2024 by Robert O.
I go to this Quest regularly for blood work, and I am always impressed by their efficiency and polite demeanor. I schedule my appointment using my phone, check in using their user-friendly check-in screens upon my arrival, and am in and out in less than 20 minutes, at the most. Staff is knowledgeable and friendly, and the office is always clean.
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February 2024 by William Henryson
The best,
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January 2024 by Livasaur
My most recent visit was met with many challenges and the staff made me feel unwelcomed. When my lab order was not found in their fax system they told me to step aside so they could help another appointment while I called my doctor. Meanwhile, their automated system ensures that they will call my doctor if there are any issues with faxing. A staff member asked me, "Why can't they just send it electronically", information that I am unaware of as a patient. I called my doctor's office 3 times before re-checking in as a walk-in appointment because the staff kept telling me there is no fax... I then left after an hour of waiting to attend another appointment I had. I have to get my blood drawn every 3 months for my chronic illness and have only been met with challenges at this Quest. On my previous visit, there was a similar issue. But this time, the phlebotomist found the fax, however, my doctor never received the results from this visit... These two visits resulting in discrepancies have left me feeling helpless, embarrassed, and frustrated.
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June 2023 by Ken Duff
Horrible
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March 2023 by Jake Miller
Horribly rude staff at the front desk. My family will never be returning to this office again. We would rather drive out to Oxnard then have to talk with the staff again.
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March 2023 by Carolyn Borchard
Made appointment and got called in immediately when i walked in! The girl was super friendly and even told me happy early birthday cuz she noticed it was coming up soon!
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December 2022 by Laura Schwetz
Type 1 diabetic visiting Ventura and needed lab work. Exceptionally rude staff member "helped" me. Will have to reschedule doctor's appt. and get lab work elsewhere.
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November 2022 by Jack H.
First I would like to say Melinda is a very warm and kind person, very nice! I have been coming here for years with no problems, walk in and get tested within 20 minutes! I guess policy has changed you now need an appointment which I was not aware of, supposedly my doctor had scheduled the appointment, so I thought. I showed up a little after 6 am. Almost 2 hours later I was still waiting to get the blood test! Yes sitting in the waiting room for almost two hours watching about 30 people come in get their test and leave! Finally I spoke up to Melinda and explained that I had a doctors appointment at 8 am. She took me in and performed the blood test, I have to say she was very nice, she should be given a raise! But almost two hours plus if I had not spoke up! This is an outrageous way to treat people! Someone dropped the ball in letting people know they need an appointment! Again 2 hours sitting in a waiting room for a blood test! Shame on Quest! It sickens me to be treated this way!!!,
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November 2022 by Jordan Conrad
I haven’t gotten lab work done in years so I was definitely nervous going into this, but Quest was so quick and overall such an easy experience that I couldn’t help but leave a review! I also wanted to majorly shout out Jessica who made me feel SO comfortable throughout the process- she was so friendly, reassuring and so great!!
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October 2022 by Nicole H.
The staff here is AMAZING. I took my 2 year old in who has been getting blood work since he was born, so is now more cognizant and emotional about the process. They came together to distract and entertain him. They were able to get a line going right away and when he made it slip out they were on it and tried a different position. They kept me smiling and calm too which really helps in these situations. I cant say enough about the level of care I received here.
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September 2022 by Gregory G.
I'm concerned about the cost of my lab work. I had mostly routine blood work done on 9/7/22 with the addition of Vitamin D and Parathyroid hormone testing (four vials of blood drawn). The charges came to $1,133.22 for "self-pay" (no insurance billing). Four years ago, I had exactly the same tests done at Pacific Diagnostic Laboratories and it was less than $360. Have prices gone up that much in the last four years? Or is Quest just VERY expensive? The service was good but so was PDL.
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August 2022 by Anna Kowalewska
I highly recommend! My daughter needed a blood test. Rea took care of her. Souch a professional and nice person!
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August 2022 by Swede L.
Today 8-22-22 I walked in a few minutes before 9am calculated I would be in and out within half hour or so, First the machine didn't want to work to sign in so the girl came out to help the couple next to me, then she popped over to me and helped me, at least I thought so, then she says to fill in the blanks, then I waited and waited 45 minutes plus, I was taking time for how long average person went in, then 4 customers came out, 8 minutes later one got called in? another one 12 minutes later was called in, so now in my mind, 2 were not doing anything? waited another 5 minutes and one more was let in, THESE PEOPLE WORKING THERE DO NOT CARE ABOUT WALK INS, ONLY THE ONES WITH TIME SCHEDULE. ( I think they sit around and wait until another appointment time should be ready?) I wish I could run my company like that, This is NO consumer respect at all. I had to leave and go to work.
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August 2022 by Dennis J.
I usually don't use Yelp for many things but my experience this morning was not what I expect or have ever experienced. It was impossible to book an early morning appointment, so I took my chances to walk in around 6:30 amFortunately I didn't have to wait very long.My phlebotomist was very professional, efficient but not friendly at all, borderline rude! I have never experienced anything but warm and professional service from this location and I have always given it 5 star ratings.Whomever was my phlebotomist was unlike anyone I have ever dealt with at this office!I will always use this office for blood work, I just hope I never encounter this person again! This visit ruined the start of the day!!!
