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November 2023 by Vicki Hargreaves
Easy check in and called in before my appointment.
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October 2023 by Gen M.
They are so nice and helpful at this location! It is also smaller and not as busy as some of the other ones. I have also found it easier to get an appointment here.
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October 2023 by Nicole Warner
if you go here and expect customer service the only way you will get it is to look up customer service on your phone. Quest does not understand the meaning of customer service. What a sad Joke!
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July 2023 by Britney L
Was seen in under 10 min from check in. I have small/rolling veins and it can be hard for phlebotomists to draw blood, the tech here got it on the first try!
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July 2023 by Maryam Nik
This place is a disaster. I would have use other locations.They kept my parents in the office for hours and don't care how old they are and what is their needs. My parents had an appointment and they are keep saying the order is not in their system. Doctor office faxed it three times and they have a system that it will show anyway the order. I think robots would act more human as these heartless staff in the lab. Poor dad with illness 80 years old stayed there for the second time from 9:15 to now that it is 12:00 noon and his appointment was 9:30I really expect company to call and talk to me from the upper level and explain this?You can not reach anyone in the lab and it is all just money making machine. Where are we going with these type of procedures and changing our great system to these?
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July 2023 by Britney Lucknauth
Was seen in under 10 min from check in. I have small/rolling veins and it can be hard for phlebotomists to draw blood, the tech here got it on the first try!
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May 2023 by Corinne Pemberton
Had an appointment w Jessica at vons location on Telegraph rd in Ventura ! She is so gentle and knows her business! Very sweet and kind! Always in a great mood as we have been there many times because we know this is her location ! She’s the best ! Wonderful Person!!
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March 2023 by Marcy Toscher
I’ve finally found a gifted phlebotomist who can access my small, deep and rolling veins on the first time with barely a pinch! Jessica is like a vein intuitive! The lab is very clean and efficient. Now that I’ve found Jessica, this Quest lab will be my go to with Jessica!
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March 2023 by Clarissa Estala
They take people w/no appointments before the ones that do which is annoying. You can hear them gossiping in the waiting room, kind of entertaining
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January 2023 by Marcy T.
I finally found a phlebotomist who is kind, gentle and caring. Jessica is very talented and very quickly located my vein. I have challenging veins. They are small, deep and rolling. She knew exactly what to do with my veins and got blood right away on the first try. She's an intuitive phlebotomist!
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December 2022 by Luke M.
If it is possible to give negative stars then that's what I would give them they are absolutely unprofessional and completely rude. One of the staff was yelling at me at behind the desk in front of the whole lobby so everyone heard it . I felt so embarrassed the whole staff need to be fired!! 100% avoid this place!
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November 2022 by Karri Jordan
Im a caregiver and took the lady I caregive for there. Found one lady that worked there rude. My client asked for a butterfly and she told my client we have to get people in and out in 10 minutes. When my client came out we both looked at the Cotton ball taped on was soaked with blood
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July 2022 by Aree G
Avoid unpleasant, uptight and irritated phlebotomists at this location. A few have been missing customer service trainings
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June 2022 by Arezo A.
Avoid unpleasant, uptight and irritated phlebotomists at this location. A few have been missing customer service trainings.
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June 2022 by Elaine Q.
I have never written a negative review before and i don't feel comfortable doing so, This needs to be said because of the nature of this business and how serious it is. When i first arrived, there was an elderly couple there. They had an appointment and she told them the were "not in the system" and turned them away i cannot imagine what it took for them to get there. only to be turned away.. Then it was just us in there ALONE. Prior to coming, I tried to make appointments online to no avail. Each time i made an appointment it would say the time was taken. I tried to call this location during business hours and the mailbox was full. My doctor called into Quest for me to have the bloodwork, so i am in the system. I went in a little before 1pm. I was the only one in there and she was the only one in there, so I videotaped this w my phone. she told me she was "working on paperwork from the patient from 12:45 and had someone coming in at 1:10". You cannot treat people this way. people come in there to find out serious things about their lives. Based on the other reviews here, it seems this woman could care less about anyone.. She should not be there alone. There is no excuse for this woman refusing to see someone who is in the system, who is the only one in there bc of "paperwork from 20 mins" earlier and "another patient coming in in 15 mins". !! When i told her i was here alone and she was laying the exuse of 12:45 patient's paperwork and someone coming in at 1:10 she literally closed the door to act like she was not there and i was not there. I'd never go back to her in a million years.
