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February 2024 by ISAIAH LEE-SHIM
Jim gave me an incredible gift for being a good customer. The wedge pillow. Super happy with the delivery, fast installation, and everything feels all natural. I can just tell when plastics and artificiality are involved, and here they are not. Furthermore, even when I am on the East Coast, I will be sure to try their European two sided tuft bed. That will be the best.
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August 2023 by DrEmily MD
This has been my favorite mattress buying experience so far. Jim helped us pick out the perfect mattresses for our entire family. He makes the experience fun and is extremely knowledgeable. This is a family owned business that makes quality mattresses using all natural materials. The pillows are phenomenal!
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August 2023 by Katama Kat
I have had back problems for 15 years after giving birth to my last child. I knew my older mattress needed to be replaced and I went to Spencers because I had researched 10 different mattresses. I’m certainly glad I settled on Spencer‘s. I can’t tell you how happy I am and I’m glad I spent a little more money for quality and long lasting comfort. I’ve had this mattress for three years now and I have ZERO back problems. I did a yearof agonizing homework and spent many weekends testing different mattresses.Thank you for listening to my needs and what I needed. Update 2023- i’ve had this mattress for years after taking my time and choosing the right fit for me. Absolutely zero back problems to date. I’m so happy. I have 3 other bedrooms and every single room has a Spencer’s mattress in it for adult and teens.
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June 2023 by Victor Saldivar
I can't endorse you enough to come to this place! The materials they use in their mattresses for the Churchill and Smith collection is truly amazing. It’s one of the finest, if not the finest Natural Safe ingredients used in the mattress industry that is built to last! I was incredibly lucky that I was able to purchase 2 mattresses from them. I know that me and my mom will be having the best sleep we have ever had. Their customer service was refreshing. Spencer was an extremely kind human being, he gave me all the time I needed to decide on a mattress. I was shown the Mineral based steel coils and Wool.The mattresses are all at an affordable price as well, worth every dollar you spend. If you have any concerns or questions I urge you to call Spencer.
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June 2023 by R C
I went in the day before Easter and had a wonderful conversation with Spencer. I ordered a Churchill & Smith. I sleep like the dead anyway but when I climb into bed it feels like the perfect cross between firm yet soft support. Best bed I’ve ever owned!
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June 2023 by Anne Robinson
Best place to buy a mattress! Excellent value, great customer service. With so many mattresses on the market, this place really has selected a great range and they know their stuff!
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June 2023 by Victor S.
I can't endorse you enough to come to this place! The materials they use in their mattresses for the Churchill and Smith collection is truly amazing. It's one of the finest, if not the finest Natural Safe ingredients used in the mattress industry that is built to last! I was incredibly lucky that I was able to purchase 2 mattresses from them. I know that me and my mom will be having the best sleep we have ever had. Their customer service was refreshing. Spencer was an extremely kind human being, looking out for my best interests, he gave me all the time I needed to decide on a mattress. I was shown the Mineral based steel coils and the Wool. The mattresses are all at an affordable price as well, worth every dollar you spend. If you have any concerns or questions I urge you to call Spencer.
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May 2023 by Zackary Aboud
I recently purchased an Integrity Doctors Care mattress to replace a 5 year old Ikea model. Wow! What a difference. Spencer has been great in communicating and helping me to get the latex thickness and density dialed in. I really couldn’t be happier and would recommend purchasing from here to anyone! My huskies love it too!
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May 2023 by Joe Robinson
I recently purchased the Integrity: Doctors Care with an insertable latex core topper. It’s beyond comfortable while also providing plenty of support. I’m sleeping incredibly well. Jim was extremely helpful and so is Spencer. Thanks so much for everything guys! Here’s a few shots of the mattress with its super strong zipper top.
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May 2023 by Michele J.
I was in desperate need of a new mattress and my partner told me about this place. I walked in and I was unaware that they were about to close. The space was massive, and I felt very overwhelmed, but the person working there was a real human being, which is lacking in customer service these days. They were great, showed me around a few different specific type of mattresses that I thought that I wanted and they worked with my budget. I ended up, leaving with a firm California king mattress at a great price because it was the last one of the specific type that they were no longer selling. the sales representative was definitely quirky and had a good personality but I can see how boring people could be turned off... Good for me I'm also a weirdo. I had a great experience, and will be buying all of my other mattresses from this place from now on
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April 2023 by Daniel Salas
Great selection of mattresses. Very friendly service. Jim was great to deal with very knowledgeable
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April 2023 by Val T.
This is a family-owned business?? Within 1 minute I almost walked out but the showroom was beautiful and has beautiful mattresses. The man was RUDE and ANGRY. Still, I was not deterred, I WANT a new mattress! I am READY to buy! He showed me a few mattresses, but he continued to be very ANGRY and SNARKY too. A new customer walked in and I was fine with letting him assist him. I said I would like to listen in on the Q & A. (no problem). Soon that elderly new customer threw in the towel and we both walked out. 2 sales lost. I feel sorry for this man. Clearly he does not know love. If this is a family business, they need love, lots of love.
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March 2023 by M Ashurina Petrossi
Got my mattress here a couple months and love it. Jim is awesome and the customer service is great. We had an issue with the frame after it was delivered, I called and within a few hours they brought a replacement out.Shopped around at many stores throughout Oxnard and Ventura and the prices at Spencer's were the best for the quality.
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December 2022 by Lee J.
Run do not walk away from Spencer's. In an industry that now routinely allows 365 returns with no return fees or minimal ones ($99), Jim at Spencer's will tell you that you can return their mattresses within 7-10 days if you do not like it. In my case however, he somehow failed to mention that Spencer's charges a 20% RETURN FEE. He also did not provide me with an invoice in writing at the time of sale. I had a $1786 mattress of their delivered on Friday 12/9/22. I tried it over the weekend. I did not like it. I called Jim on Monday 12/12/22 to let him know and schedule a pick up. That's when the stalling began. He said he'd "talk to Spencer" and they would call me back. I let him know we will be out of town for the holidays for 3 weeks over winter break so we had this week (5 business days) to schedule the pickup. I wanted to be sensitive to their 7-10 return policy. 27 hours later still no call so I called a second time. Jim said he'd try to connect with Spencer again today. I reminded him that we are leaving town in 3 days. He said he was "with customers" and they'd get back to me. A bad feeling in my gut led me to ask if we were just waiting to schedule the pick up or if there was any refund issue. He said "Spencer will dictate that". I asked, "Dictate what? You told me you do returns in the first 7-10 days." That's when he said, "Well we have a 20% return fee." I said "That's ridiculous, you never mentioned that to me when I asked in the store or I never would have bought your mattress. You led me to believe I could try the mattress first without penalty." He said that the return fee information is on the invoice. Dude, I didn't receive anything in writing until the delivery guys gave it to me on Friday. How can I know about a policy like that ahead of time if I am not informed until after the fact. I am not psychic. Good luck getting a dime out of me at this point. I have disputed the full amount of the mattress with my credit card company and I am pretty sure they are on my side. Hopefully all's well that ends well, your pick up guys never come and I can donate this mattress to someone that really needs it...it is the holidays after all. For everyone reading this, you've been warned...which is more than Spencer's will do for you. ***UPDATE later on 12/13: Jim called me back. Said he talked to "Spencer"...They could now come pick the mattress up for a $99 pick up charge. I started to say, nope, you have to be upfront with your customers at the time of sale. It's not okay to add fees after the fact. He condescendingly said, "Let me refresh your memory. The word you used when you asked wasn't refund, it was exchange..." I interrupted him and said, "No, the word I used when I asked you about this was RETURNS. What is your return policy?..." He started to yell so I simply said, listen, I have already disputed this with my credit card company and I am pretty sure they are on my side. You can come pick it up if you want it or I can donate it. He ranted about being fair and said "donate it" and hung up. All Spencer's needs to do is be upfront. They can have whatever policies they want but they need to be honest, up front, and in writing BEFORE customers buy their stuff. Period. Everything else is just noise.
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August 2022 by Taya B.
Spencer's is AMAZING and he's an absolute great guy to work with, along with his team. We had him custom make an organic cotton mattress for our boat and could NOT be happier. The mattress is gorgeous and a lot less expensive than I expected. It fits like a glove and we are thrilled. Thanks so much Spencer and your team are top notch!
