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January 2024 by Audryeonna C.
Really nice place to stay, clean rooms, friendly staff. If you ever have an a question about anything or an issue they are always willing to help anyway they can. Pretty affordable especially for the area that it's in. Close to the beach and walking distance to the grocery store and lots of dining options close by as well.
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December 2023 by Tara S.
Room smelt like cat spray, the window on the room next to us was duct taped up same as the bath tub. No air conditioning just a fan that was sitting on the table. Total rip off, not right next to the beach and not a pleasant experience. Prices were doubled than online. We left about 5 minutes after we got to the room because it was so bad.
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December 2023 by Lisa C.
Rooms are dirty, floors were filthy, pictures taken. Front desk keeps charging card on file. Charged me $25 saying towel is dirty. Ummm, yes. I had to clean the floor. Joseph and Mathew charge ur card as if it's just there for them to charge as they please. Deposit if $150 was charged 3 times. I travel with my Therapy dog, I sent them her papers. They still charged me $25 extra every night for her which is SO wrong and illegal. I kept bringing it up , telling them they are not allowed to do that. They point blank told me they don't care, owner Tia Pina doesn't care either and if I want to call her. 805-570-1491.Door to balcony doesn't lock and balcony is shared with the room next door. I'm in a Studio Apt 4. Just the lack of professionalism in itself makes u feel like you are being bullied. How can you say, with every new reservation, we charge $150 even though we already have your deposit times 2 from your credit cards??? lol!!! Since when does an establishment just charge whatever the hell they want multiple times??? They have charged over $1000.00 in illegal pet fees, hotel towel fees, deposits and god knows what else. If there are any lawyers out there , I would love to sue them for discriminating against me and my disability.
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December 2023 by Moriah G.
We love this place, the rooms are clean and big and beds are comfy. It's just a block from the beach. I would recommend this place to anyone. We will be returning.
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November 2023 by Roxy A.
The front desk women on the weekend jenifier lacks any kind of customer service skills. she is incredibly rude , Judgement , and invasive...If I owed a hotel she would be the last person i would put in the front desk.....her rude tone and confusing words left me dissatisfied and unfortunately made me never want to come to this establishment again. The other staff are great ...Jennifer does not fit with your business and you will loose customers if she continues to works on weekend when it is most busy. Do the right thing for your business and let the other staff handle it. They are so much more friendly and kind then her.
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November 2023 by Krista G.
Two words. Bed bugs. Boyfriend and I were looking forward to staying right by the beach last weekend, we get into the room and it's not the worst. I laid down on the bed for a brief moment when we got it and soon after had a big bed bug crawling on my arm. Then I noticed another one and took a photo, and immediately went to the front office. The guy at the desk was pretty nice, I emailed the photo and he called his boss. We could hear her on the phone asking in an aggressive manor "well what do they want?" Literally all I wanted was a room with no bed bugs or my money back. The RELUCTANTLY gave me a refund and proceeded to say I'm lucky to receive my money back because they weren't sure if WE HAD BROUGHT THE BUGS WITH US!!! We hadn't even been in the room for 10 minutes or unpacked anything!!! I've never been so offended. They said that the housekeeper said it was super clean and nothing was wrong with the room, and on further inspection we found some disgusting things. We left immediately and thank god will never be back. Kid at the desk was fine and just doing what his boss told him to, but whoever the owner is, is terrible.
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November 2023 by Fernando C.
We stay here on Nov10 2023. We enjoyed the room very much the location I super minutes to the beach the room was very cozy and clean. They have made many improvements to this hotel very much appreciated thank you
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November 2023 by Derek P.
0, rude, over charged, booked 1 night got charged 2Combative. Called on Sat, for Sunday, charged me for sat and Sunday. Just out of surgery, wanted to just relax and watch football on Sunday. Well no cable= no football.Lady at desk said , just go to bar to watch the games, you don't have to buy anything!Toilet seat broken, mentioned it 6 times couldn't walk well, had to walk to bar cuz toilet not fixed till 8 pm.Nice, still fighting to get charges removed
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September 2023 by Anne H.
Our room was very clean, the mattresses were extremely comfortable (and my friend and I both have bad backs!), and the staff...all of them...were very welcoming, helpful, and friendly! The little patio outside our (1st floor) room had a small table and 2 chairs where we sat to eat our breakfast.We are definitely going back here!
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January 2023 by Tonya K.
Our last day here was an eventful one-This morning when I went to the office to ask that someone take care of the lake of water in front of our door that's now flooded the inside of the room, each time they sweep off the top floors water to the downstairs. The white lady who greeted me was so obviously high on some kind of opioid or speed by the way she was talking and by her pinpoint pupils. Her mannerisms also suggested she was flying high. The black lady who's as with her seemed more level headed and seemed to have to translate to her. Later in the afternoon about 1pm, we'll after checkout time is, that same white lady from the office and another white lady who also was as high or higher than the previous knocked on my door asking if we were checking out today or staying another day? What's strange about that is we prepaid via booking . Com website and it was already handled upon check in. So why the need to ask if we're staying? Instead of a smartass comment like I was thinking, I responded "we're paid up already until tomorrow". So now I'm concerned about these people having access to my information. Then, armed police banging on the door of a room and cuffing, searching, and questioning the occupants of one of the upstairs rooms. One of the person's was arrested due to drugs. Out of all these issues I was most concerned for the beautiful pit-bull the guy had. That poor puppy was so scared to be in the middle of all that mess!!Later when talking to the night manager, he said it's nothing new. That kind of thing happens all the time, meaning the police coming here for people. BTW- still NO HOT WATER for the shower or bath, just in the bathroom sink.We've never been more thankful to leave a place like we are for this vacation. Usually we've always wanted to extend our stays another day or two. Not this place. We are so glad we get to leave this place tomorrow!! It's been a real shit show!
