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June 2023 by C T.
Don't waste your time driving out. This Location has been closed. No atm or branch access.
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May 2023 by Bob F.
Tried to close out my account today. They closed out the account in their system, but could not issue me a check because their printer was not working and their infrastructure could not handle the request. I was asked to come back later. Very amateurish. 2nd rate service. Glad to stop doing business with them.
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October 2021 by Katie F.
Incompetent Lazy Customer ServiceMy company financed a vehicle through US Bank and has been paid off for nearly a year with no pink slip received. The vehicle is registered dually under my company and my fathers name. My father is 80 years old with dementia and has moved to Texas. We visited the branch together in person after countless runaround phone calls to corporate that would forward you to another department and accomplish nothing. We were told I would be added to the notes of the account to discuss this issue since he was moving and that I would be contacted. No follow through whatsoever, this was in August. This morning I asked to speak with the branch manager to accomplish anything at all. She was too lazy to leave her office, the entire bank was empty. I said I would wait. She passed me along to one of the tellers who proceeded to tell me there was nothing she could do and I would have to contact the DMV. The DMV is not the issue, we have always received pink slips immediately, there is an issue with the paperwork that US Bank has filed. Now the address that this vehicle is registered to has been sold.Do not bank here. Do not process a loan. Don't even bother. Completely useless staff.
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February 2021 by Dre V.
I recently opened up a new checking account with Orlando at this ventura branch on Main Street by target. At first I didn't know the huge changes that applied at first due from last years situation when you could go into a branch back in the days and cash it no problem from the check being from that bank on the check to cash it with no problem for a certain amount. But the situation on banking business changed. With that said myself having a huge family in the ventura county area Orlando happened to know my close family members by the name after speaking with him abit and a small world it is. He went out of his way for me and he did a incredible job explaining the in and out changes now that applied and got me in and out quickly with a breeze. If your looking for great customer services by a veteran in the banking industry definitely go see Orlando and make your appointment online with Orlando at this U.S. Bank in ventura you won't be disappointed at all. Thank you Orlando again Sincerely DRE VALDIVIA
