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March 2024 by Millennium Productions
Greg, the owner here, and his buddies at Black on Black towing have been running a successful little after hours towing scam for some time now, which is not appreciated, nor does it contribute to the goodwill of local area residents who are doing their part to support local business. Every local city council member, as well as local law enforcement and state representatives are being made aware of these shady dealings, as well.Such an unfortunate blemish to the Valvoline name, you know better, Greg....
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March 2024 by Brandon Grissom
I usually always have a good experience here, but my most recent trip was dissapointing. The techs welcomed me, were chatty, and overall a quick visit. But they didn't properly reseal the oil cap on the engine.This caused a splatter and spill all over the engine under my hood and an aggressive smoke coming from the hood of the car. I was going on a long trip, and luckily I was able to pull over without being stranded on the road.As I opened the hood, there was oil everywhere and causing smoke from the heat of running the car. I had to take it to another location to fix the issue and clean what they could to avoid any kind of safety issue while on the road.This was certainly a scary situation, and I hope the techs pay more close attention to the small details of the job in the future, so this doesn't happen to anyone else.
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March 2024 by Antonella Almeida
I have a bmw 330e , and I normally go to the Camarillo and Thousand Oaks location and when I’m telling that the Ventura location is the best, it’s seriously the best. Everytime I stop by even if it’s just to get my coolant topped off they’re all so friendly and deliver outstanding customer service. As a young woman I hate going anywhere to get my car serviced because I get anxiety and it’s not my thing lol, but at this location I always feel so welcomed , safe , I always learn something new and appreciated. S/o to Joel for sharing a smile plus asking about my day and S/o to Kevin for being such an elite employee , knowledgable , courteous and kind. Give these two employees a RAISE. Because they really went the extra mile. And also you can tell that there’s such a healthy work environment and everyone here is so welcoming. Goodbye Camarillo & Thousand Oaks. I’m strictly standing on business with the Ventura location.
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March 2024 by earvin munoz
I had a transmission fluid flush and replacement done at the woodland hills location on Ventura blvd. and they didn't even fill it up to the right level so I was driving with low oil pressure which caused me to have to service my transmission again. Horrible techs and service. My vehicles transmission was almost destroyed because of these incompetent techs.
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March 2024 by ramiro carrillo
Very good service and the staff clarified all my doubts about my vehicle ?
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February 2024 by Skye Demmon
Quick and super helpful! Gave me a discount without me asking for one. Will be back again!
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January 2024 by d rice
Friendly and were very helpful, they made sure the right oil was used in our truck.
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December 2023 by Douglas P
have used OilStop and Valvoline many times before. brought a friend in to show convenience. service minder never reset, tires not checked, cabin filter not checked or mentioned, no products or services offered... I was shocked!!! the one time they needed to shine they failed.Was hoping I could trust Valvoline to take care of friends and family but it seems if you don't know, some will skip over items or just plain not check. not sure if they don't feel they'll sell the job/sale or if they just don't care. not the first time at this location.noticed other locations seem to be much more thorough as is the Chevron variant "OilStop"also, NO filters (oil, cabin engine air) for SO many cars... may as well bring your own as even the tech line advised to bring my own and pay labor for installation.Also don't appreciate the bate and switch coupons... take a survey, get 20 percent off! meanwhile.... the same Google coupon currently offered is the same. other times it's$15 on synthetic... so, what happens to all those who just trust they are getting the best deal and everything is being checked for operation and safety?!?had I not been in the car with my friend.... they would have continued driving with the Oil Change Due reminder on, bald tires, bad wipers AND would have paid full price without googling a coupon! etc...Also, mileage was misheard and reported as 2500 MORE than actual... AND using SYNTHETIC oil, the printed sticker says to change it in 3,000 miles!?!?AND... The final cherry on top was getting the oil change reminder sticker almost thrown into the car... my friend picked it up and said "why did they hand me this???" I was surprised!usually I'm told what it is at least or it's simply slapped on while they stand outside of my car.I will return but I REALLY hope service improves a bit or I'll have to find another location.(4th $100+ service I've brought them in 5 months so...)At the end of the day, I find it convenient.... But someone who doesn't know about cars (my friend) flat out told me... NO THANKS. For $10 LESS, they prefer their Toyota dealer!!! Heck, they even commented they would pay $10 MORE at the dealer just for the experience and thoroughness.
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November 2023 by paige lambert
everyone at this location is so helpful + kind. this was my second visit and each time i’ve been given the wrong filters from local auto parts store for my vehicle. today they went completely above and beyond going to get the correct ones for me. i’ve always had a pleasant experience here but, this was by far the best yet. thank you all!!!Service: Oil change
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November 2023 by Jillian Ferguson
What a great team! Greg was very kind, and knowledgable and went above and beyond to help me with a dashboard issue I was having. I found my go-to oil change crew!
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October 2023 by G Orozco
I listened to a customer speak very rudely with an employee. Those guys are super helpful and they are truly there to help! They are quick and easy and they are very transparent with what they do. Keep up the good work some people do not recognize service at its best. Thank you for what you do!Services: Air & cabin filter replacement
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October 2023 by Christopher Grant
Good service and excellent work fast easy and reliable I highly recommend it
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August 2023 by Tim J.
I ALWAYS go here for my oil changes. Today, their computers were down, oh well it took a bit longer, no big deal. They noticed my 3rd brake light was out so I approved them to replace the bulb. He had to take off my spoiler to get to it. When putting the spoiler back on, he dropped one of the screws. I saw him looking around for it. Again, no big deal. Till I got home, yeah there was no screw. He couldn't find it so he just left it off. Didn't mention it or anything. Unprofessional.....
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August 2023 by cato
Friendly, fast, value service. I used to go to Oil Changers (was Xpress Lube) on Telephone road but they changed ownership and are utterly incompetent now. I found this Valvoline Instant Oil Change center and tried them. Great service. They will see all three of my cars in the future!Service: Oil change
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August 2023 by Yo “Yonaz” Naz
I can't believe how convenient this place is . I needed to get my oil change I've been putting it off I'm so busy during the weekdays I saw they were open on Sundays . The workers were Very friendly . That's rare I never get a VERY place to get your oil change . I had my oil change, tire rotation, fuel injectors cleaner, and all my fluid for 60 dollars less than the dealership. And if that wasn't all a OUTSTANDING it took 15 minutes while I got to sit in my car !! I highly recommend this place this is my go to for now on
