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September 2023 by Mateo Cruz
I went today to try to change a cashier check, despite being a check from their bank they did not want to change it.
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August 2023 by Raul Cervantes
I understand that you want customers to know about the coin machine but your tellers at the window telling your customers to use it rather just depositing it at the window is ridiculous. I did not have much coins as well. I'm already at the window. Why not just get it done??
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July 2023 by Sherry Lightworker
We've been with ACU several years. We've ever had any problems with them at all.
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July 2023 by Riley Stanton
Yolanda was so helpful and patient with me today!
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June 2023 by Krystle
Horrible experience they are way worse than a regular federal bank.
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April 2023 by Regina Malone
I love this arrowhead credit Union the staff is amazing the managers are amazing and the security gets a thumbs up. He's always alert and aware of his surroundings .
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March 2023 by Ted Smith
Their ATM at a Stater Brothers in Phelan CA ate my bankcard and they refused to do anything about it. Told me sorry for your luck.
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January 2023 by Cassandra B.
I visited this location to get a new debit c and since I misplaced mine. Long story short I went to use my card and it said it was a 'invalid card number'.. the lady at the credit union who gave me my card never did her part and set my card up internally. I been on the phone with the credit union trying to get my card to work and set up a pin. What i thought i already did at the credit union when i got my card. it was an older hispanic lately who helped me, i don't remember her name. But please people, complete your job and take your time. i got my new card at 10am and it's 2:30pm and i'm still trying to sort all of this out!
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December 2022 by Farah Mey
Fast and efficient! Customer service was amazing. Chyrshelle assisted me with an auto loan and made everything flow smoothly and explained everything very well. Love banking with arrowhead!
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October 2022 by Larry O'dell
I love this Bank the management James & all employees including security Mark are amazing people . Like the kind of people you want to put on your Christmas list or invite to you 4th or July party I don't hand out 5 stars often but today Arrowhead union get it the bank was closed & not only did they do a transaction for me they went out of there way to help me with some fraud that took place on my account . Truly they care about not only there customers but there Dignity just for people in general is is absolutely awesome.Customers service is a lost art now a days but "James" the lead manager & if he is not he should be & Mark the security are amazing. Arrowhead needs to recognize them & offer a wage increase for there great stewardship and loyalty to the company
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August 2022 by shooga plum
i have only had the account for 3 weeks card does not work not i have to drive 45 min to get another one. external cash apps don’t work with this place such as venmo. i deposited a large amount of checks they old everything automatically 10 days … which most is 3-5 days and mobile deposits not avail for 39 days … i would not recommend
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August 2022 by Nick
No respect for customers and lack of common sense. Worst customer service I have ever delt with involving banking institutions.
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July 2022 by Dennis Neal
Wait 40 minutes to find out they don't know their jobs ,join another CREDIT UNION!BAD SERVICEDENNIS NEAL
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December 2021 by LIZET MORALES
Best financial institution they help you out and are very friendly
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August 2021 by Qasim Sweet
This place is a joke for being called a bank, i went in today just to exchange a $20 bill in return for $2 bills which was only possible with a $30 fee. I couldn't believe what i heard so i asked the teller if she could repeat what there policy was so i excused myself laughing towards the exit.
