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September 2025 by R J
Acima credit by Ashley: Avoid at all cost, overall cost doubles with interest. The website and app don’t work so you can never check your statements.
It’s been nothing but issues with my deliveries, with the coordination, processing/processing system, and customer communication from Ashley with corporate at the helm of poor leadership / management. Additionally, the last delivery team on Mar 7th did not set up the bed correctly. I had to take it apart, move the frame which wasn’t seated properly, and put it back together or else the bed could not rise on the front or back because it was hitting the frame. The other two delivery times were great but the last one didn’t even call me back for help and told customer service there was no issue although I have screenshots of the text and call log. Also, I keep getting calls about my first delivery, a month prior, telling me I never received it when I did, bad inventory management. I submitted to complaints but the rep said the delivery people were never told I and an issue, wrong, and the Victorville store doesn’t answer calls now.
Customer service, who doesn’t physically work at Colton, says call the store and they can only email the processing center. The processing center in Colton says call the store you purchased your product from or customer service. The store says they must email the processing center. Everyone is saying it’s someone else’s responsibility. The roles are not clearly defined and/or nobody wants to own the process fully. Another review will be made for the corporate office in Colton. There really should be a final survey of how the entire process went after the delivery because the only outstanding people were the delivery guys and my sales rep, that’s it.
2025/01/11 original
Original review deleted
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September 2025 by Francisco
Great customer service her name was Nisha
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September 2025 by randy robinson
They where so helpful. They gave me a very good deal. They make very easy to find and get what you need !!!
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September 2025 by Ant Mota
I be honest there good people. And helpful...yes i will go back..
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September 2025 by Robert Harp
I highly recommend Ashley‘s for your furniture. From the moment I walked in sales reps were extremely friendly and helpful all the way down to the delivery. Ashley’s is definitely my go to furniture store
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September 2025 by Lucy Sandoval
Cossandra was very nice and professional.
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September 2025 by SocCora Brown
The employees took good care of me. I was able to get in and out
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September 2025 by Dr. Ebony M Williams
Michael was very attentive and knowledgeable. He was truly the reason why we decided to make our purchase. His manager, Elias, was very professional and gave us an awesome deal on our bedroom furniture and mattress!!!
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September 2024 by Remy Guti
Adrianna was very professional and helpful?.
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September 2024 by Heri Garcia
I’ve been a customer of Ashley Furniture for 13 years, and every experience has been outstanding! This latest furniture purchase was no different. From the moment I walked in, Bill provided top-notch customer service and made the whole process smooth and enjoyable. Bill has been there for 10 years and is incredibly knowledgeable about his products and helped me find exactly what I was looking for without any pressure.
His manager, David, also helped us with all of our requests, including moving furniture around and powering up items.
The quality of their furniture is consistently excellent, and they always go above and beyond to ensure I'm happy with my purchase. After 13 years, I can confidently say they’ve earned my loyalty.
I highly recommend Bill and David to anyone looking for great furniture and exceptional service. Thanks again, Bill and David, for making my shopping experience so positive!
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September 2024 by Darci Garrigues
Michael and Luis ?
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September 2024 by Kelli Watt
Horrible customer service we bought a recliner sofa and for one room and a recliner couch loveseat and a single recliner all electric and we bought a battery pack 2 months ago. They still have not sent the battery pack which is 200.00 dollars. When we call the store no one answers or they put you on hold and disconnect you after 5 minutes the store manager will not return calls.
If you want quality furniture and great service this isn’t the place to go
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September 2024 by Beth Diaz
I had a great experience here using my store credit. Bill was very patient yet persistent with checking in on me. He was wonderful and very nice. I wanted to ensure that I found what I liked within my budget and David made it happen!
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September 2024 by William Velis
Enjoyed my time at the store
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August 2024 by Brandi Haefele
Bill is the BEST salesman at Ashley's in Victorville. We always ensure we saw shopping only when Bill is in so he can help us. We highly recommend giving him a try!
