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February 2024 by Frank Maldonado
I was in a rush to go home but wanted to get quarters for the laundry. Can you believe they had a car wash coin in one of the rolls? Cant stand anything in victorville.
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November 2023 by Professor Emerald
I find it funny how somebody was able to cash my check when I have it..
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October 2023 by Lacy Wolf
Always easy, friendly, and clean.
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August 2023 by Jorge Quevedo
Very good
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April 2023 by Rikki Cisneros
Every time I’ve called this particular bank with an issue about my account not working properly they always answer the phone and hang up. Terrible customer service
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March 2023 by Danielle Howe
I wish I could give 0 stars. Nothing but terrible experiences here. The branch manager, Paola Martinez, is a joke. Not accepting temporary driver licenses despite having the old driver license and it being issued by the dmv. I plan on transferring my banks ASAP after seeing who they trust in charge here. I have no faith in these people handling my money. I will be filing a complaint with corporate and hopefully they can find a better fit for a manager.
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October 2022 by Cassi Danita
made a business account with my fiance and we deposited our first check to our business and in a week they closed the account. they didn’t call, email or make any type of contact saying they were going to close the account. they only called us 2 days before the money was supposed to be in the account closed saying that the money would be in the account by tuesday and i had to call them for them to tell me that the account was closed today. they even closed my personal account in which i was receiving money from there also for months so im not understanding why we weren’t able to make the deposit or be told beforehand that they were going to close the account.
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October 2022 by Alyssia Gabrielle
UPDATE: 5 years later, switched to USAA, never looked back. No weird hidden fees and random charges, no more money missing from my account and random untrue balance amounts shown, no more bad tellers and customer service on the phone and in person. Finally Bank Worry F R E E.It’s like this every time I had to report them, you should do the same when your given a survey about this branch, Smh:Me and EIGHT other customers stood in line for at minimum an hour with only ONE teller working and at least two or three representatives walking around socialing and talking. There were customers waiting in the service section to be seen by a bank representative opposite of a teller! THERE WAS NO ONE TO GREET ME and offer assistance, when I said excuse me they acted like it was a task to interrupt their convo about nothing(I overheard, it was about nothing to do with banking!) and address me. no matter HOW MUCH WE ASKED FOR MORE TELLER HELP we were ignored as if our time, business and concerns did not matter and EVERYONE IN THE LINE agreed we’re canceling our BOA accts and switching to a credit union or USBank . I’ve been a faithful customer of BOA FOR OVER SIX YEARS disrespect and random fees and charges and lack of concern at this branch and my banking with BOA has left me feeling like I will switch banks as well. I’m disgusted with my treatment and the treatment of others at this branch EVERYTIME! they didn’t even apologize for making us wait. The teller with short blonde hair who took a 30 min break instead of 10min was the rudest and most sarcastic and disrespectful of them all. In total I was in the bank for two hours just to cash a $60 check that I end up not even being able to cash bc no one was there to greet me and ask what I needed which would have prevented two hours of my time being wasted! But they have attitude with a bunch of reps walking around not helping or caring! I’m done with Bank of America.
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October 2022 by DJ Master Mix
3 people in the lobby and it takes the cashiers 18min to help a customers worse service!!!
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August 2022 by PL4YBOI
made a business account with my fiance and we deposited our first check to our business and in a week they closed the account. they didn’t call, email or make any type of contact saying they were going to close the account. they only called us 2 days before the money was supposed to be in the account closed saying that the money would be in the account by tuesday and i had to call them for them to tell me that the account was closed today. they even closed my personal account in which i was receiving money from there also for months so im not understanding why we weren’t able to make the deposit or be told beforehand that they were going to close the account.
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August 2022 by rosemary hernandez
Great experience today. Rebecca was extremely helpful with my problems and helped with even more then what I went in for! It's been awhile since I've had help that exceeded what I expected!!
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August 2022 by Javier Cuevas
What time open the bank ?In apple valley is closed so sad ….
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June 2022 by maryann coast
Why are the BOFA are closing in Apple Valley,Ca. Have to go to another city Victorville California for service too far ?
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May 2022 by Bambancito V.
It's the worst bank. I deposited in the ATM $2,400 and it says it was an error and took the money I did a claim and they said in 48hrs I supposed to have my credit after the 48 hrs they said I can take up to 10 business days and I never received anything from them yet.
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May 2022 by Alexis Montoya
When choosing this bank, just know it takes a minimum of 45 min to do anything inside. There excuse is they are short staffed due to Covid.
