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August 2023 by Extinction Burst
*Update as of 8/30/23We keep going to their office and no one ever answers. At this point we just need our personal belongings back so we can go elsewhere. I need someone to contact us immediately so we can pick up our personal paperwork. Legally you can not keep our personal belongings from us. I will be more than happy to seek litigation in this matter if not responded to in a timely manner. This is very unfortunate it has come to this.We need someone from Brumble to please pick up their phone, contact their customers. I need to know what is going on with my taxes. I have forms that need last years tax information. We keep calling and no one answers. Someone needs to communicate with your long time clients who have been nothing but faithful to you.
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June 2023 by Dayna Yorba-Ruiz
It saddens me to write this review. We've gone to Leilani for many years and never had issues until last year. Leilani has always been knowledgeable and trustworthy in the past. After experiencing many health and personal setbacks last year, Leilani took over a year to complete our taxes (and they were done wrong). While we were frustrated and upset, we tried to be compassionate and understanding and decided to give her another chance for our 2022 taxes. She gave us her "word" and promised they'd be completed promptly, within the week, and then amend our 2021 taxes. She and her staff have evaded us ever since. We have heard excuse after excuse, but most times they do not answer the phone or open the door. Lesson learned. I do not recommend this business for any service. :/
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June 2023 by Dayna Y.
It saddens me to write this review. We've gone to Leilani for many years and never had issues until last year. Leilani has always been knowledgeable and trustworthy in the past. After experiencing many health and personal setbacks last year, Leilani took over a year to complete our taxes (and they were done wrong). While we were frustrated and upset, we tried to be compassionate and understanding and decided to give her another chance for our 2022 taxes. She gave us her "word" and promised they'd be completed promptly, within the week, and then amend our 2021 taxes. She and her staff have evaded us ever since. We have heard excuse after excuse, but most times they do not answer the phone or open the door. Lesson learned. I do not recommend this business for any service. :/
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February 2023 by Kim Lamberson
We've been with Leilani almost 40 years now. Above and beyond. Have always taken great care of us in very hectic times- tax season and year around. Anytime we need her, always gracious with expert advice. Love you, Leilani!
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August 2022 by Albert C.
Brumble and associates is a company that hurts you more than helps you. Completely unresponsive and will not respond to a call or e-mail to even those long time clients. There may be underlying reasons as to why but they are still in business and their clients deserve support regardless. This company should no longer be in business...and I would be surprised if there aren't pending lawsuits against them. Trust me I've given them the benefit of the doubt for over a year and they have left me hanging out in the cold. You need tax help, representation, support, advise, guidance go elsewhere.
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March 2022 by Roni C.
We've been filing our taxes with Brumble and Associates for several years now and we wouldn't go anywhere else! They have gone above and beyond to help us. They always return our calls in a timely manner and happy to answer any questions. They are personable and knowledgeable. They won't steer you wrong. Lalani cares. I'm grateful for all their support.
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December 2021 by Don Rhodes
Can't get my taxes back bad service
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April 2021 by J.D. H.
With this tax service Brumble & Associates, either they are so busy and overwhelmed or so unorganized that they never call you back. I've been calling a few times per week for months just to ask Lelani some questions and to get an appointment to do my taxes and she never calls back. 1 lady who answers the phone has a bad attitude and another lady has a good attitude and seems frustrated her self because her employer doesn't call anyone back. Either say no to new business customers, downsize your work load, or close up shop. If they cannot organize time to call customers back what are they doing with your tax info/personal info? My advice, go somewhere else...
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January 2021 by Evan Z.
This company if you want to call them that is the worst company I have ever dealt with. Lelani has promised to get my taxes done from march for my 2019 taxes mind you today is January 29th, 2021. We call every single week and get told someone will call us back. Never to get a return call. I fell like this should be illegal. I have also already paid for my taxes and now face penalties from the IRS. Gina is also another person who has absolutely no problem telling you a lie directly to your face. These people should not be aloud to do business. I am embarrassed for any of their current, past and future clients. PLEASE BE AWARE OF THESE PEOPLE. SAVE YOURSELF LOTS OF FRUSTRATION AND DO NOT USE THESE PEOPLE.
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May 2020 by Kathy McOwen
Friendly and helpful staff. Always professional and polite with just enough hometown friendliness.
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March 2020 by Katie M.
Dearest, High Desert Family. If you're looking for a "Tax Preparation Expert", I have a suggestion. Steer clear from Bumble & Associates! My Husband and I met with Leilani one month ago today after she was recommended to us by a long time friend. She asked us a few questions, and took our paperwork. We were told that our taxes would be completed, and given back to us within 48 hours. After two weeks went by, we started to get frustrated. We placed numerous phone calls over the past month, about 3 per week, and have been given the runaround every single time. I spoke with an associate yesterday, and explained my frustration. She assured me that they would be ready for us today, and that I would receive a phone call.... Never happened. We decided today that we'd had been patient enough. I called the office 3 times, only to be ignored, and sent to voicemail. We then decided to drive to their office, to pick up our documents.. Upon entering, we were very rudely greeted. I explained our reason for being there, and asked them why it should take a month to complete our taxes. The guy behind the counter proceeded to stand up, and tell my husband that he was being a p***** Super professional! Needless to say, we took our documents back, and are activity seeking a competent Tax Professional. AVOID BUMBLE AND ASSOCIATES!
