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July 2023 by JM P
I had to go resolve a very long and confusing matter today at the child support office in Victorville. I was there maybe 10 minites and was immediately assisted by my case manager. I have to say this has been the best assistance I have received from this department in the past year. Ms. Erika Ramirez was very efficient and knowledgeable as a case manager. Not only was she professional and respectful, she educated me and explained thoroughly the situation with my case. After dealing with a past case manager that was condescending, I had my doubts about setting foot at that office today, but am glad I did. Not only was she familiar with MY case (1 of several hundred caseloads) but she was very well educated as to the laws regarding child support. What I loved was listening to how she did her own research to be correctly informed with the laws supporting these child support cases. I have left today feeling at ease with this office and specifically with my case manager. She was resourceful and extremely helpful! I feel that a resolution is at hand with her and now I can get back to doing my job as a parent.THANK YOU SO, SO MUCH FOR YOUR DILIGENT WORK ETHIC MS. ERIKA!
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July 2023 by joshua garduno
Worst place ever trying to fight for my son and they keep send me paper to file even tho I sent them in and took them the just here to take money and screw people over
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June 2023 by Paint Me Pretty
I just got off of the phone to do my yearly CalFresh application and the worker that called me had me speechless. In all of my years dealing with dpss i have NEVER been spoken to the way she did. Completely unprofessional, rude and condescending. Argumentative without letting me speak half of the time. I wish i would’ve gotten her name. I would hate for someone else to deal with this verbal abuse. It’s distressing enough to even have to be on food stamps, yet alone be spoken down to. At the end of the call she says “ok I have everything, we’re done” CLICK. Hangs up the phone. Word of the wise. If you’re having a bad day, don’t take it to work with you and don’t take it out on your clients.
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May 2023 by Jamie
They take forever answering the phone.
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January 2023 by Pat T.
As of today, my ex owes $334,815.25 and the CA Child Support Division continues their Decades long trend of doing NOTHING, but sending me information forms every year and then ignoring the information submitted.Do yourself a favor and go on welfare if you have an ex that is averse to paying their child support. The State will move Heaven and Earth to collect when THEY are owed. - Happy Anniversary you worthless bastards!
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November 2021 by Donald Cattani
IF YOU HAVE MONEY YOU CAN BUY THEM OFF! Greedy & Lazy
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February 2021 by Jero
Child Support will take your whole stimulus check when you need it to help you pay your rent and bills as we go through this CCP-VIRUS pandemic?... their interest rates is outrageous.... not even able to make a dent. ?
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January 2021 by Gloria
A very unethical and self-serving agency. I don’t blame them because people naturally seem to want to take advantage of other people, that’s life I guess, I blame the fact that they have virtually no oversight. They do not put families or even children first, only themselves
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November 2020 by Carrie H.
Sadly no childs needs are considered here. I have an ex that owes over $19,700.00 in CS arrears. This place constantly asks me to send information on the other party. I have sent a social, addresses, and photos showing him working, everytime they say nothing comes up under the social, then ask me to send more information. After the other party not sending a cent of CS since June, he posts photos of a new "work truck" ( with no company logos) on social media. Whether he actually bought a truck or if it is an actual "work truck" he is admitting to working on a social outlet. I forward the pictures to my case manager, she responds with " please dont send us anything else, we do a thorough search with the social security number and have come up with nothing" really? Did you people ever think maybe, just maybe he is working under the table to escape his responsibility. Instead of finding other outlets to make sure he follows his responsibilites they just brush it under the rug and move on.They do little to nothing to ensure kids get the support they are supposed to. I guess its ok to disregard a childs needs and support the actions of a deadbeat parent.
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January 2020 by ForeverPlumerias
These people need to be shut down! They wouldn't return phone calls, went in and the first lady I spoke to gave me this big speech about getting paperwork through, which was all talk! She only did half the job and left the rest. Went in a second time and heard the same spew. Called and finally got a hold of someone who finally did something but now we are back at square one because SUPPOSEDLY THEY ARE SENDING MONEY TO FOSTER CARE EVEN THOUGH NO ONE SAID ANYTHING ABOUT IT TO ME. I WAS TOLD I WAS GOING TO BE GETTING THE WHOLE THING. LIARS AND THIEVES!!!! And their still stealing!!!! These people are unbelievable
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December 2019 by Michael D.
What a bunch of thieves and unprofessional idiots. They screwed up and admitted to their mistake and yet I paid the price They sent a letter of intent to suspend my driver's license over their mistake when I called them on it they admitted their mistake and contacted the DMV to fix it. because of their mistake I had to pay the DMV a fee for that when I renewed my license
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December 2019 by Zuriel Sanchez
Ill be walking in tomorrow for information in regards to catching up with old late payments.
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November 2019 by carmen arroyo
Clean, friendly and helpful. Thank you for helping my daughter get what she deserves.
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September 2019 by Angel Valenzuela
Worst customer service ever I been trying to get a hold of someone for 3 weeks now I can’t go in person because I live in another state and every time I call it says call back later. They don’t even ask for a call back number like are you serious I’m trying to get information this is unhelpful and on the website is the very same thing it tells me to call to talk to a agent when they don’t even place you on hold and wait for one they just say call back later I’m getting tired of it when it’s the same thing every time I call
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June 2019 by Katherine Gregson
About 7 years ago my children’s father decided to collect welfare and claim he had our children. He was successful with getting money, and in turn my company started garnishing my paycheck. I then had to prove I was supporting my children, which I did- but after the case was closed, nothing was done to him for falsely collecting benefits. Fast forward to now; I am in the middle of refinancing my house and the county put a lien on my house!! After speaking with child support services they informed me they should have sent me a document I was supposed to file with every county clerk I’ve been associated with otherwise they place a lien on anything in my name- despite being the one screwed by my children’s father? So I’m in the middle of refinancing my house and these people (child support services) need 10-15 days to provide paperwork removing such lien. I’d like to know why such a requirement would be put in place knowing the case was bogus and fraudulent to begin with. Thanks child support services! I’ve never bothered with any of you to provide services so the fact you’d hop in and do me dirty with my worthless kids dad using my tax dollars is awesome!
