-
December 2023 by Juju B.
I was driving my husband's Tesla to find out all the tires are low. I came here to see if they can help me. I was greeted by a friendly rep named Victor. He was super kind and pumped all my tires. Thank you so much!!! I love Costco !
-
November 2023 by Ray M.
Costco does not honor its return policy and states that a verbal policy exists on returns -- a policy that is never mentioned in person or written on any sign or receipt or agreement. I was lied to as a customer and will be cancelling my membership and seeking legal assistance if the situation is not after my complaint.
-
November 2023 by Yadira R.
I wanted to say thank you to the employee Hunter and Guadalupe for helping me last night look for the puma set. Hunter has so much patience I had him all over the store the store helping me out and he had a smile the whole time you can see the joy he has to help others. Thank you Costco in Victorville for always having the best customer service
-
November 2023 by Jeanne W.
I like Costco even though their warehouse and parking lot is a madhouse mostly all the time except when they open in the morning. Best croissants and tuxedo cake. The cheesecake is excellent, too, but much too much for one person. I like the food court for their hotdogs and pizza. The hotdog and drink is a deal for $1.50. The cheese pizza is surprisingly good. I wish they would bring back the combo slice since I like veggies on my pizza. The frozen Asian items available, like ramen bowls and potsticker dumplings, are good quality and convenient to prepare. (I tend to run out of freezer space quickly because of the variety so there may be a future freezer purchase just for the frozen foods.) I book my cruises through their travel agency since their pricing is exceptionally good. I should try their pharmacy and optical services as well. The membership is worth it if you use all their available benefits to the fullest.
-
November 2023 by Stephen Chow
I love Costco tires. Kind of a pain in the butt to pre-order the tires. However, they still do excellent service and I've never had a problem with their installations or disposal. The only bad thing is that it can take quite a long time, even with scheduled appointments. Even when they give you an estimate of an hour it takes more than double. But they are friendly folks and I see that the folks are working hard in the garage. So I can't complain. I don't want to change the tires myself!
-
November 2023 by Beth S.
This Victorville Costco is a VERY busy place! I've been here twice and it's been jam-packed each time. The good news is every check-out stand is open. It must also be said that each employee I encountered was quite friendly and relaxed, despite the obvious chaos. Mike, in Membership Services was very kind and helpful. I got the job done, which is why we all do the Costco thing. It's not about the shopping experience, it's really about the end result. I'm glad I got my goods and got home.
-
October 2023 by Tom F.
Convenient stop for gas right off the fwy: This Costco has a car wash too. Never more than a few minutes wait so far. Our fav stop.on our way home to LV!
-
September 2023 by Rosemary A.
Mmmmmm Pat of the time you find what you need and more. The bakery lady there is really nice and she does make some yummy desserts. I get that all costcos are the same and I've been to a few but I think sometimes employees make a difference.
-
September 2023 by Nilene M.
You can buy groceries and other products at a reasonable prices. They also have services you have done thru them
-
July 2023 by D
Notification of delivery… not there. Told to wait 24hrs came back… not there…wasted time and effort. Hopefully my tires don’t pop on the road as they are well over due. I am extremely frustrated. I can’t even buy other tires as they still have my money.If I did this type of behavior to Costco they would call the cops.
-
April 2023 by Paul Iverson
This is my experience at the Victorville store,had new tires and sensors in installed at the Idaho falls store in Idaho,$1500.00 5 stars great service,had all sensors replaced,tire light came on enroute to Victorville,went in and was told that my toyota Tacoma was going to take about a hour,30 min later,nothing started on repair,was told next one in,went shopping for 1 hr,checked on vehicle,no work started!,i asked why,was told by a different tire tech that said because I did not make a appt,it would be at least 2 more hrs,it was news to me,asked for keys and left,guess if your out of town and need don’t count on this Costco store tire center to help you,they taught a great warranty,but if you can’t count on Costco for any after purchase service if needed,why even buy tires at this Costco store.
-
January 2023 by Shar Scarlet Raniaga-Hartin
Neat, clean, well organized and easy to find things what you’ve looking for❣️The only disappointment was that when I ordered vitamin online, the price differs from the one in the store! I got charged a few dollars more online with the same merchandise! I feel that they should make it the same price online & in-store…
-
December 2022 by Don H.
Great Company and Warehouse but why did you eliminate the Cell Phones Wireless Kiosk & Staff?
-
November 2022 by Judy L.
Teresa/Theresa at checkout was incredibly rude, demeaning, and unprofessional. I have never had any problems at the Moreno Valley location and never in my life did I expect to have a terrible experience at any Costco (but reading the reviews, I guess this is an ongoing problem). So anyway, STORYTIME: Teresa/Theresa started off seemingly trying to do her job, completely understandable, then turned into the alcohol police, accusing me of trying to buy alcohol for my cousin (who turns 21 in a couple days so why tf would we go through the trouble?). I told her my situation: my membership expired so my cousin (same household) came along to use his membership. I asked her MULTIPLE times what I could do/needed to do in order to rectify the situation. I told her I would go renew my membership so that I could make the purchase myself but she told me that I couldn't because she somehow ~knew~ I was trying to buy alcohol for a minor. Mind you, she's scoffing at me and making disgusted faces to the employee next to her. At this point, I'm frustrated and pissed bc I obviously had no intention of trying to do anything wrong as this lady continues to accuse me and offered no solutions. She then COMES OVER TO MY SIDE OF THE DIVIDER (social distancing?!?), gets up in my face, to tell me to go renew my membership and come back. Someone overhears me talking about my situation and reminds me that you don't even need a membership to buy alcohol at Costco. I confirmed with another employee that this was, in fact, correct. Went to a different line, explained my situation. This cashier ended up being understanding and actually offered a solution instead of accosting me. So at this point, I know Teresa/Theresa was just giving me the *hardest* time and being rude and disgusting while at it. Already called the location to put in a complaint. Will probably call corporate while I'm at it. 3 stars because I still love Costco. 0 stars for Teresa/Theresa bc she was exceptionally... terrible.
-
November 2022 by Ron R.
This is the worst Costco, not because of the employees, but rather the customers. They are extremely rude and inconsiderate on two visits here. They cut you off more than elsewhere. They park in the tire inflation only stall and then go shopping and give you a dirty look when they find you are waiting for them to leave and you didn't even chew them out for parking there. They box you in so that you cannot leave. And they are generally Ill-mannered inside the store. The people who work here are generally ok.