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August 2023 by Cecee G.
The store manager has no customer service skills. I called the store before I drove down. I was given all kind of wrong information from the store clerk over the phone I was told that I could not return this faulty kit without the receipt unless I go to big Bear. The receipt went to an old email address that part I take responsibility for. Tried to access it but was taking to long. Any way contacted the pharmacy beautiful young lady great personality to me that is advised me to bring in the kit and talk to the pharmacist. The pharmacist is a awesome person really helped us out with the kit instructed us what to do and exchanged the non working kit. Mind u theses kits are in a locked cage. Asked the store manager to get the strips for us and she was just so nasty with us my husband told her just give it to the pharmacist and he knows what to do. Honestly I would give this store a negative 10 if I could but everyone in the pharmacy department turned a negative into Positive. Some people even if having. Bad day should take a deep breath and remember actions speak volumes.I have had to humble myself many of times dealing with big customers like canon and LG over the phone. And I M a manager. But these store managers need to take course in customer satisfaction.
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January 2023 by Chris H.
Stores really need to open up bathrooms and quit with this out of order crap. Yet the pharmacy has a bathroom that closes when they do. Thus nothing but a lazy store game. Which they would probably blame on homeless or some other irrelevant issue. People don't always live local to your store. Sure I can and will find another bathroom ( or possibly go piss on your building) but what comes with me is my business. More people should stop shopping at stores with lazy policies and management.
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December 2022 by Melissa H.
Unfortunately, it's hit or miss whenever I visit this CVS location. It really depends on who is behind the register if I'm going to be greeted or not. On a positive note, they definitely got the memo about the holidays! Their aisles were pleasantly filled with Christmas inventory. From decor to candies and toys, the deals were abundant. I spent a while going through the aisles trying to decide how to spend my $10 that I receive monthly as a CVS Care Pass member. I finally decided on two bags of Ghirardelli chocolates priced at 2 for $8 and a small $4 perfume. Now I have chocolates to give to my neighbors!It's not a bad CVS but they could definitely improve when it comes to customer service. This isn't the first time I've experienced lack of a greeting from cashiers but people after me did. It feels extremely biased.
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December 2022 by Thomas M.
I just wanted to take the time and write this review about Alexis . I come in this cvs a couple times a week . Alexis is always very helpful and super friendly . I remember when she first started here she was nice and kind and helpful . She has maintained that same personality . Outstanding personality . So Kyle (manager ) please acknowledge her wonderful ness because all the workers are not like this . Brittany is also amazing and sweet all the time and Brittany has been the same for years! Once again all the workers is not like this here but these 2 are this best !!Loyal customer ,Maisha
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November 2022 by Guadalupe Vargas
Love CVS Pharmacy
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November 2022 by Google user
Love CVS Pharmacy
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July 2022 by Hayes C.
GAWWD!! The pharmacy employees and tech here are always so freaking rude!!!! The second you walk up to the counter they always have a dirty side-eyed look on their face and treat everyone like they're a piece of shht nuisance to them before you even speak. EVERY SINGLE TIME. This location is The only one in this area that acts like this. Yucky!
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March 2022 by Caleb J.
I have discontinued all business with this pharmacy because of their ineptness. However, I had to pick up a prescription for a family member, and so I was once again treated to this pharmacy's incompetence and rudeness. This time around, I got there with plenty of time, but they declined to fill the prescription because they didn't like how the doctor had written it. They referenced some vague "new law" that says that all prescriptions should be written electronically and not on paper. The problem is that this "new law" does indeed say that, but it also says that this is a PRESCRIBER requirement, not a requirement for dispensing pharmacies. There are tons of exceptions to this law, and the burden of compliance is on the doctor, not the pharmacy. In fact, the pharmacy is not expected to verify that an exception exists. They are supposed to fill the prescription and the doctor is supposed to be reported to the medical board for enforcement. This is just another case of this pharmacy trying to deny people their medicine for any excuse whatsoever. And they don't even have a manager on duty to make the pharmacy do it's job. They are so rude. I asked them to call the doctor and they told me that they are too busy. So I went and got the shift supervisor (cause no manager!) and then they reluctantly called the doctor who verified the prescription over the phone. Which the pharmacist told me was "good enough" except that they then waited for him to resend it electronically, which is above and beyond anything that the law would even remotely expect them to do. But they just wanted to make me wait because they were mad at me for asking them to do their job.
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January 2022 by Valerie L.
I got my booster shot at CVS the people myself and my daughter the people were really nice I forgot the name of the guy who gave me his shot the shot but he was a really nice man I know he was Hispanic and he was really nice well I'm waiting for now is the mask the N 95 mask you're recording keep saying that you guys don't have them but they were supposed to been sent out last week and you guys were supposed to have them in the store ready for customers to give them three to each customer two days ago and you still don't have them what's up my home number is760-217-6510 I really need those mess I'm getting ready to start a new job and I want in 95 mask I'll be working with a lot of children and I need a good mask please come on
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December 2021 by James K.
I've dealt with 2 pharmacists here. One is utterly incompetent and lazy and the other one is great. On multiple occasions the guy has been nothing but terrible.
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August 2021 by Briana S.
Worst Pharmacy ever, I made an appointment in advance because I had to take a break from work to come over and get a Covid test to travel, I've been in line for 40 minutes now , There was three cars ahead of me and now there's two and now I'm late for work. I even tried calling the pharmacy and it took them 20 minutes to pick up. The girl was kind of rude I didn't seem to care. It seems like you're just taking their sweet time and don't respect other peoples time here. Do not come to this location
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January 2021 by James Austin
Why no place to see info on testing?
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September 2019 by Restel Di carlo
It took over 15 minutes to get my meds and a short line
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June 2019 by Winneka B.
I've had nothing but bad experiences at this CVS. I refused to patronize them. It is poorly managed
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April 2019 by Jay J.
First time I went to pick up some photos they weren't ready but I had received an email stating they were, so I waited cause I needed them. I've had photos printed three other times and have been printed on time. The outside does look ugly and ghetto. I asked if they fill up balloons since there's a helium tank, string, little ballon weights, but they said they don't. So what's it there for?