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January 2024 by Sara S.
The worst place ever!! I went in to get my son and my medication that was supposed to be ready a couple hours ago and then they told me it wasn't even ready and that they didn't have my son down for anything!! I even called the urgent care I went to and they said everything was sent over. Not to mention the customer service was horrible!! They were so rude and it took forever.
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January 2024 by Mike S.
Pharmacy has the worst customer service ever. Lines reaching up to 10-12 people in line with one cashier and 6 people in back just BSing. Y'all need to fix this before you lose more customers.
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October 2023 by Jessica Juarez
Just had the worst experience because of a worker named Jessica. She didn't want to help me out and and said she was a manager which I can't believe because she's really rude and unprofessional. I asked to talk to another manager and then I was able to talk to Kristina: she went above and beyond to help me out, and I really appreciated it. Jessica got mad that Kristina was helping me out when she didn't want to so she was complaining to her the whole time she was helping me out saying reasons she shouldn't be which I find really rude and unprofessional. I left the store and came back 20 minutes later and she was still complaining to that worker trying to convince her to not help me out when she was just doing her job! Definitely will never come back to this store again to not have to deal with Jessica's rudeness!
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August 2023 by Cecee G.
The store manager has no customer service skills. I called the store before I drove down. I was given all kind of wrong information from the store clerk over the phone I was told that I could not return this faulty kit without the receipt unless I go to big Bear. The receipt went to an old email address that part I take responsibility for. Tried to access it but was taking to long. Any way contacted the pharmacy beautiful young lady great personality to me that is advised me to bring in the kit and talk to the pharmacist. The pharmacist is a awesome person really helped us out with the kit instructed us what to do and exchanged the non working kit. Mind u theses kits are in a locked cage. Asked the store manager to get the strips for us and she was just so nasty with us my husband told her just give it to the pharmacist and he knows what to do. Honestly I would give this store a negative 10 if I could but everyone in the pharmacy department turned a negative into Positive. Some people even if having. Bad day should take a deep breath and remember actions speak volumes. I have had to humble myself many of times dealing with big customers like canon and LG over the phone. And I M a manager. But these store managers need to take course in customer satisfaction.
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July 2023 by Vanessa Bejarano
Am new to Victor Victor and been coming to pick up medication since it close to my home for my mom and they have the worst service ever! On the phone and at the drive-through never came across a cvs where the staff is so unfriendly and unhelpful. I have called in and they hang up on my call, not to mention the switch with my mothers meds with the unwillingness to have her insurance charge her medication and in the drive-through they had me waiting there like I did not exists am so disappointed with this location. Looking for a new location with better customer service.
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July 2023 by Lil Jalapeño
The Rudest customer service everIf a patient does not understand why something is being done FDA, or otherwiseWalking around being rude to the customer is the ugliest thing anybody could ever do in their lifetimeThe pharmacistThe check in gentlemanRudest experience I’ve ever had at CVSCVS can do better !I really wish zero stars was possible
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July 2023 by Reza Moghadam
This is my favorite CVS, and I drive 30 minutes to get here. Staff is very friendly and professional. Especially, Michelle at the pharmacy goes above and beyond to find your prescription. She also helped me find the first aid kit I wanted. I highly recommend this CVS.
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April 2023 by Fraisame G
My CVS visit was great, I was greeted and welcomed by the Store associate Jessica, she was very knowledgeable as to where the products locations were within the store and helped me find what I needed as well. Gave me information on the monthly discounts
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March 2023 by Lori
I love all these people!! The Pharmacy Staff has always been pleasant! The staff in the front have always been pleasant! I've been a regular customer for years!Crackhead in the parking lot? Homeless people? I've never seen them! You get what you give! You give attitude you get attitude! Covid 19 has turned people evil.
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March 2023 by Jesse Pardo
Pharmacist has very poor customer service skills
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January 2023 by Chris H.
Stores really need to open up bathrooms and quit with this out of order crap. Yet the pharmacy has a bathroom that closes when they do. Thus nothing but a lazy store game. Which they would probably blame on homeless or some other irrelevant issue. People don't always live local to your store. Sure I can and will find another bathroom ( or possibly go piss on your building) but what comes with me is my business. More people should stop shopping at stores with lazy policies and management.
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December 2022 by Melissa H.
Unfortunately, it's hit or miss whenever I visit this CVS location. It really depends on who is behind the register if I'm going to be greeted or not. On a positive note, they definitely got the memo about the holidays! Their aisles were pleasantly filled with Christmas inventory. From decor to candies and toys, the deals were abundant. I spent a while going through the aisles trying to decide how to spend my $10 that I receive monthly as a CVS Care Pass member. I finally decided on two bags of Ghirardelli chocolates priced at 2 for $8 and a small $4 perfume. Now I have chocolates to give to my neighbors!It's not a bad CVS but they could definitely improve when it comes to customer service. This isn't the first time I've experienced lack of a greeting from cashiers but people after me did. It feels extremely biased.
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December 2022 by Thomas M.
I just wanted to take the time and write this review about Alexis . I come in this cvs a couple times a week . Alexis is always very helpful and super friendly . I remember when she first started here she was nice and kind and helpful . She has maintained that same personality . Outstanding personality . So Kyle (manager ) please acknowledge her wonderful ness because all the workers are not like this . Brittany is also amazing and sweet all the time and Brittany has been the same for years! Once again all the workers is not like this here but these 2 are this best !!Loyal customer ,Maisha
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November 2022 by Gabe
I visited this store 11-19-2022 at approximately 11am, to take some passport pictures for my daughters and as soon as I arrived I asked one of the employees if they took passport pictures here and she just looked at me and said yeah in a rude way. She called one other lady to help us and once the other lady knew it was for my daughters she said , I’m not gonna be here all day taking their pictures, so I can’t do this for you. She just kept making excuses. I thought she gets paid a wage to do her job. Well, I’ll go elsewhere then.
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November 2022 by Valerie Hunnel
Love cvs always gives amazing coupons