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June 2023 by Kaili R.
My family and I have always had such a great experience shopping at the Kay's in Victorville. Kelly is so patient and kind and provides the absolute best customer service. My mom has been a loyal customer for over 25 years and I would never go anywhere else for jewelry. I recently purchased an engagement ring and wedding band, had both sent in for sizing, then delivered to me in Florida. The process was so easy and I was kept updated throughout the ordering, sizing, and shipping processes. We always purchase the warranty on jewelry purchased, as well. It's so quick and easy to have your jewelry checked out every 6 months and then I know Kay's will help if anything goes wrong or prongs gets loose. Buying jewelry can be both exciting and stressful, but shopping at Kay's in Victorville is always such a pleasant experience. There are no high pressure sales tactics, Kelly and team are knowledgeable and caring and more than anything else just want you to be happy with your purchase! I absolutely love my rings and am distracted by them all day, haha!
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June 2021 by Jasmine C.
Richie is the best person there, stop by and ask for him he will do whatever it takes to get what you are looking for. Got my husband anniversary gift. And not only is the item beautiful the customer service was the best! I have been a Kay jewelers customer 4 years and this why I continue to go back. Thank you.
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May 2021 by Delli C.
I looked up the hours online, and we saw that they open at 10 AM. This was the Saturday before Mother's Day. We got to the mall early and waited outside for 15 minutes to beat the rush. When the mall finally opened at 10, we walked over to Kay and waited outside the store for about 5 minutes before they told us they didn't open until 11. Kay really needs to update their hours online so as not to mislead customers on their hours. They should also reconsider opening their store earlier on key holidays. They really lost a lot of business with us. We were ready to purchase something and would have turned into returning customers. We went to Ozel's across the street who was open at 10.
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April 2021 by Nick M.
I have been here several times. The customer service and quality of work is exceptional. I have had a lot of my jewelry inspected and repaired through this store . I have also bought a couple pieces of Leo jewelry over the years. This store is probably one of the best Kay's store I've ever been to. The staff is super friendly and nice. They also are very knowledgeable in their products. I am a life long customer of Kay's!
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March 2021 by Harley C.
Great place. Been shopping here off and on for 10 years. Bought my wedding band here 10 years ago and got a lifetime warranty for it. About 3 years ago I took a fall at work and bunch of weight landed on my ring. Snapped it in two. They wrote me up a replacement without any issues. However that's not even the reason for my review. Recently I purchased some jewelry for my wife that I found online. Couldn't be ordered to the store. I needed to hide the charges from my wife so this put me in a dilemma. Went here and spoke to Rich and he was a lifesaver! Came up with a scheme and we worked it out. He helped me out through the whole process and made it ridiculously easy. I'll never shop anywhere else for quality jewelry. Thanks again Kay.
