-
October 2025 by Karen Glasper
Customer service friendly but I don’t like you can’t pay with cash when you checking out
-
September 2025 by Matthew Johnson
The dealership was nice clean space lotz of inventory
How ever the hertz rental lady was rude and short no explaining what's cars were available
No trucks no 4x4 no 7 seaters it's a hole in the wall literally 10x10 room ridiculous
I would have gladly paid for an upgrade I ask Chevy to pick me up from gmc caposio
They had a driver there in 2 min I will never be back to hertz for anything
-
September 2025 by Janiqua Hernandez
Negative stars!!! Horrible
-
August 2025 by Alana
Fast and friendly service
-
July 2025 by A N
You can call 10 times in a one hour time period and never get an employee to answer. So you drive over and show up to three employees just sitting in the office chit chatting, and so full of excuses as to why no one answers the phone and leaves it to people showing up. Of course having no cars available. Get it together and do your job.
-
July 2025 by Ashley L
Regret renting from this company.
Check your receipts, I was over charged by $1,000 on age, gas and other fees (I’m over 25 btw).
Received a quarter to empty tank of gas but was charged full amount.
The car is sticky and smell like weed.
Nightmare to dispute charges and waited on the phone for 40 mins! Crazy.
It’s been a week, no refund yet.
Lesson learned, never again.
-
July 2025 by adalberto chavez
Good customer service
-
September 2024 by Miguel Nevarez
Really bad service they lied to you when you get a rental so be careful make sure they explain everything to you they put charges without explaining you
-
August 2024 by MELANIE GUZMAN
Fix the problem before people leave a bad review. And please don't reply with a fake reply and don't do anything about it.
-
August 2024 by tony guzman
Horrible experience
-
July 2024 by Richard Curran
Girl in the front is rude .. staff has zero customer service skills. Called to verify I could pick up a car was told upon arrival they don’t have anything available after I told her I spoke to someone earlier she called the manager and found me a car but wouldn’t accept two of my credit cards chime bank or ally credit card
-
June 2024 by Jack Waldron
Very accommodating! Top notch service too.
-
June 2024 by Dawn Wright
Rental cars run smooth
-
June 2024 by Kenneth Rose
We were referred here by Sunland Ford as our Lincoln needed service and we needed a rental. We got here at about 10:45 and was told it would be 45 minutes because they needed to have the car washed. At about 11:30, we asked how much longer, and was told yet ANOTHER 45 minutes as the car was still at the car wash. At 12:15, we AGAIN asked where our car was, and was told it should be here shortly. It's now after 12:45 and still NO CAR. It has NEVER taken me more than 10-15 minutes to get a rental. Two HOURS is absolutely NOT acceptable (not to mention the rude staff). If I could give this place a negative rating, I would. Since this location is within a GM DEALERSHIP, I can only guess it's because we were sent here by a FORD dealership (we will be informing the Ford dealership of the shoddy treatment we've gotten here; hopefully they'll stop sending people over here).
UPDATE. We ended up canceling our car. The manager refused to tell us her name, which proves to me she knew she'd been lying to us, that she wasn't providing acceptable customer service, and that she's had multiple complaints filed against her already.
We ended up going to Enterprise, who also needed to have a vehicle washed before they could release it. It took them 15-20 minutes max. Will be going there from now on and am recommending that Sunland Ford use them instead.
-
June 2024 by Victoria Ramirez (Vikki)
Very good customer service
