-
March 2024 by Dalila Hernandez
This review is for transaction 64133 cashier 677466. Extremely rude employee. Was very high on weed. Very aggressive.
-
December 2023 by Cassandra Bilbao
Terrible customer service they take your money and act like you received your items and you cannot be refunded without the item. I bought crocs they sold them and never got my money back.
-
November 2023 by Northup
Employee here was so rude,might be a lil racist too. She asked if I needed help. Before I could answer she said let me guess your just looking..rolled her.eyes. I left and bought shoes elsewhere. Won't ever go here again.
-
October 2023 by Yadira Mondragon
Time provided excellent customer service and was ver helpful.
-
August 2023 by Beatrice Sandoval
Worse customer service, I’ve gone twice in the past month. All those kids working there & no one wanting to help us. I went in with my daughter for school shopping was going to purchase 2 pairs of shoes. Ask for help from a worker only to get attitude. All the while 4 kids standing behind the register talking! Footlocker/vans thank you for the sales!
-
April 2023 by Aryn O.
This is the worst JOURNEYS I have ever been too. You have 4 employees standing at the register while having customers in the store just talking. NOT ONCE did they ask if we needed help. The MANAGER "BELLA" proceeded to say "you should speak up if you need help" that was so rude and I couldn't believe what happened. They were all laughing. You pay your employees to work but you are paying your employees to just stand there and not help any of your customers. When we went back into the store to get corporates number and names they gave us the wrong number and I'm sure the manager gave us a wrong name but one of the employees name is JESSE we saw it on the name tag. They were waving us out of the store and telling us to get out and just laughing being so disrespectful. We were going to spend a couple of hundred of dollars for a birthday present but this store will never get my business.
-
December 2022 by Twonia Anderson
They never answer the phone & they always messing up your order
-
November 2021 by Bruce Ferguson
Service was great use military discount 1st time buyer great experience
-
July 2021 by Ms D.
My daughter wanted some Birkenstock's. So we came to Yourneys since we saw the sandals she wanted out on display. The moment we walked in, a young associate approached us. Don't remember her name but Her Empl# is 645080. She helped my daughter find her size and even helped her with making sure the sandal fit. She was very attentive. And we appreciate her customer service. She might of been new cause her calm attitude was refreshing and friendly and very inviting. Unlike some other associates I've came across that weren't very helpful or friendly. But she seemed nice and respectful. Must get great parenting at home.
-
May 2021 by Kelly R.
I love seeing these comments about Tim I literally love him I go like almost monthly to buy shoes and partially because I want to see him. Him vibe is immaculate and he's awesome. If y'all want good customer service this is the place!
-
April 2021 by Donnita Piggee
Nice shoe store. This is the one in the Victorville mall. The young lady that assisted me was not only patient and helpful but also saved me some money on my purchase!! Great job!
-
April 2021 by Wenders A
Found the cutest Dr. Martens
-
March 2021 by Robin Barabino
I got my shoes
-
December 2020 by Priscilla Sanchez
Tim was awesome, he took his time showing me shoes that would be best for my needs. I walked out of the store with a pair of shoes and a big smile on my face.Also the store was very clean and all the employees were very helpful
-
May 2020 by Jennifer C.
Tim is dope! His customer service is ON POINT!! He makes everyone feel so welcome and a part of the Journey family the minute you walk in. I went tonight and this guy knows how to be quick and juggle multiple customers at the same time. He gives EVERYONE attention & goes above and beyond! I appreciate the excellent customer service. Hats off to him! Give this guy a raise!