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December 2023 by Kristina McLeod
I would not recommend Terminix to anyone! They are not even real exterminators. They are sales people. They are liars and scam artists. They tried to tell my mother she had a rat infestation and it was going to cost her $6,000.There was a few rats in her garage that she easily got rid of. I'm appalled that Anthony the inspector from terminix lied to my mother and tried to rip her off. Y'all should be ashamed of yourselves. I would give this company zero if I could
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November 2023 by Diana Teran
Great service however, privacy of personal social security number is an issue. I would have preferred if their system doesn’t allow for the field rep to see it after you run credit. He ran mine unintentionally 3 times without having to refill the form. It stays on the page indefinitely.
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November 2023 by Laura Prieto
The services I hired them for was for rodents. They instead charged me for bugs, which I did not want and only brought in sticky traps for mice. I called for a refund multiple times after cancelling within 30 days. They only gave me back some if it. Their traps and bug spray didn't work either. There were still spiders. I wouldn't hire them nor recommend them. It's bad customer service, and if you review them per their requests, the workers will contact your person phone.Services: Home inspection
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November 2023 by Brad J.
I continue to have great service with my technician Mr Nava (78773) who inquires about areas to focus on. Mr. Nava is a very polite and respectful individual, gets the job done quickly and efficiently.
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October 2023 by LV P
I am not sure if it’s the whole company this way or just the Victorville location. The miscommunication is terrible. They tell you they will come one day but they don’t, they tell you you are scheduled for a Friday and they come on Tuesday. They do whatever they want. They promise they are coming the next day and they don’t. I called the office directly. Many times goes to voicemail, they don’t call back. I have nothing to say about the work done because it was very simple, but I dislike that they don’t come back and finish the work that is in the contract.
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September 2023 by Amanda Logo
Within 3 hours of inquiring with CHRISTIAN (Chris) at a local retail store about my pest problems and needing my home inspected, I'd received a phone call from ANTHONY who later that same day came and inspected my home. He was proffessional, timely and knowledgeable. He gave me service options and offered a payment plan if needed. I signed up for service on the spot. The very next day PRESTON and JAVIER arrived at my house to begin service. Preston called with a 30 minute ETA, which allowed me time to secure my dogs - small details like that mean everything to me! Preston and Javier were equally knowledgeable and worked quickly and efficiently. They work well together as a team, which is important, too. I'm so glad to be part of the Terminix family now!
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September 2023 by Harold Hernandez
BOOM ?. Just had a service done by Rudy and Javier. Not only were they congenital and courteous, they answered ALL my questions, had a sense of humor and got right after it. Didn’t waste any time. I would have been proud to have them as employees when I had my business. Way to go Terminix!!!Service: Home inspection
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September 2023 by Anthony Rodriguez
Rudy Villafan and Javier came to spray my house. I work from home and the two gentlemen were fast, friendly and efficient. I'd like to recognize them for their great customer service.Thank you,Anthony RodriguezServices: Spider extermination
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September 2023 by L. Shelton
Preston and Javier went over above and beyond to respond to a short-notice GPC request. They arrived at the time I was given, thoroughly explained everything they planned to do to resolve the issue, gave me some amazing suggestions for on-going Terminex support, and ensured I understood everything. Although it was probably well past the end of their duty daythey were extremely and professional and courteous. It was refreshing to have such a positive customer service experience. These gentleman definitely take pride in their work. They could easily give a seminar on customer service. Thank you Preston and Javier.
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September 2023 by Sara Chavez
Pedro Nava is amazing!! He was punctual and very professional. He explained his process prior to starting service when he arrived and ensured we understood which areas he would focus on. When finished, he touched base with us again to answer any questions we had. He went above and beyond and we truly appreciate him! Please continue prioritizing your outstanding customer service!! We highly recommend Pedro Nava and his commendable service! THANK YOU!!!Service: Home inspection
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September 2023 by gregree nation nation
I am so pleased with the professionalism of Anthony, Rudy, and Preston. Anthony inspected my house. He was vety thorough and informative. He answered all of my questions. Rudy, and Preston came the next day to exterminate. Their friendly personality, patience and knowledge purt me at ease. They have an extremely difficult job to do, but made me feel like I was the first, and last customer of the day. I appreciate you gentlemen very much. Terminex Victorville is lucky to have all of you.Thank you
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August 2023 by Victoria A.
We have had problems with black widows lately so a friend of mine recommended terminex to us. My aunt had them down in Redlands so we thought it was perfect to us them. Oh we're we wrong, right away when my grandma called to set up the free inspection she was met with rudeness by someone that either didn't want to do their job or didn't know how to their job. The lady set up the spray itself but said the "inspector couldn't come out for two weeks" which contradicted them even coming out. I went online and made the free inspection which again was told no one could come out. Come to today, and the person coming out automatically is trying to get my grandma on a quarterly payment but we just wanted this one spray done and nothing else. Then he said he wouldn't come out until they automatically were paid, but how do you get paid if you haven't done the job! I had her call him back as he was being pushy and downright rude and made her cancel. We have never even used them and wouldn't recommend them what so ever.
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August 2023 by Mauge Fierro
Great service!!! David is out tech and he is absolutely awesome. He is knowledgeable and super helpful! I get my service every three months and every time I see something in between visits, all I have to do is call, the office schedules a visit, and so far, they have always arranged schedules to send David over sooner that expected… once he does his job, problem solved!!! Thanks David!!Services: Cockroach extermination
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July 2023 by David Burrell
The technicians rotate from time to time, but the service protocolis the same: timely communication, prompt and efficientservice, and responsive to my needs.Services: Hornet & wasp extermination
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July 2023 by Kevin Lisby
The technician did a great job of communicating what he was doing with the treatment and explaining the type of insects we had and their habits.Services: Home inspection
