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March 2024 by Yesenia O.
They fixed my jeep rubicon that had a blow gasket. Great service and communication. I would recommend.
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February 2024 by Steven Hester
This place is literally the best in the High Desert! Kimberly, Ed, and Chad were excellent in customer service, and with repairing my truck! My truck was in and out in just a few hours, and has been driving great since! This is the ONLY repair shop that’s going under my hood! If you need reasonably priced, quick service, this is your place!
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February 2024 by Interesting125
On July 12, 2023, I called AAA to have my car towed to Valley Transmission & Auto Repair. They would examine the vehicle and contact me with an update and my check-in paperwork. However, despite several weeks passing, I never received a call from them, considering my check-in paperwork and a detail of what was wrong with my car. After calling to get an update, I spoke with the receptionist, Kimberly, who informed me that they had not been able to look at my car as their mechanic was ill.After approximately two weeks, I had not received any communication from them, so I called again. Once more, Kimberly told me that the mechanic was still out due to illness and that Eddie, the owner, would contact me with an update. However, Eddie has yet to call me. Given that I had work hours that did not permit me to be off during the auto shop's working hours, I took a day off work to go in person and check on my truck. It was then that I discovered that the engine had a significant amount of guck in it and no work had been done as of yet, and they believed it might be a defect from the dealer. They said they would do their best to clean as much of it as possible and call me back. I asked the shop to send me pictures of the engine, but they only sent them once I revisited the shop and helped them send the images to my wife's phone. They told me they might need to clean some of the guck out the engine before they could determine what was wrong with my car at no cost to me. I asked for detailed paperwork on what needed to be done to get my car back running. However, after a week of hearing nothing, I called the shop to check on my vehicle. I was informed that the owner was out sick, and they had no update on my truck. My car had been at the shop for three months with no updates or explanation of what was wrong.When I asked to pick up my vehicle, I was told that I would have to pay $2,000 but would have to tow it off the property. When I inquired about the reason for the fee, as my truck wasn't fixed, I was told that the mechanic would like more time to try and fix something, and it would be at no cost to me for them to try, but they can't be sure that it will be working even after that. I requested information on what would be fixed and a little more detail and was told the owner would be in touch with the details. I am still waiting to hear from someone with this information or an update.On October 26, 2023, I spoke with Kimberly about an update and paperwork for my car. I also requested the full name of the owner. She told me she couldn't give me his last name, but I could speak with him. When Eddie received the phone, I requested to pick up my car. Eddie told me that my car wasn't ready, and he wasn't sure when it would be.After picking up the car, it was in the worst condition before I dropped it off. The tow truck driver and I had it towed to another dealership, and we were informed that the batteries in my car were not the original battier. It had been replaced with an older battered, and some of my wires to intertwine were missing, along with what I know had older parts in my new truck. My truck had been striped as well and they did not fix it. Stay away from this place. If you had any similar experience, do share. I also, didn't like how they spoke to me if felt as if they are rasist so I would warn minorities to be careful at this place.This place needs to be shut down.
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February 2024 by Quincey B.
I was driving back from Vegas and my transmission went out on my 2008 Cadillac Escalade ext: I took it to this shop and they were sooo nice and VERY VERY QUICK with service. I HIGLY RECOMMEND even if you don't live in the area.... I will be bringing my car back for more repairs . Thank you !!!!!! And thanks for the free chocolate. This was a few days before Christmas. I'm very thankful
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February 2024 by Todd Adams
My complaint list is too long to explain how this company failed. All i can offer for advice is get other quotes. or save yourself the major hearthache and just avoid them altogether. I believe the owner ripped me off for a couple thousand the first time they rebuilt it and also didnt do it correctly because it blew up just after the warranty was expired.. i had it towed there in hopes for some help but they quoted me 5,000 to rebuild it again.!!! I called around and 2 other shops quoted me $3500 less for my standard 06 chevy transmission rebuild. So i had to tow it to the other shop.But wait, 80 % of the parts were missing for 3 weeks.. I'll spare the rest of the nightmare. Receptionist worked her butt off to cover for all the others mistakes for three weeks so she deserves a big raise.
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February 2024 by Kaylin Stinson
Front desk customer service is great. My car part was delivered the same day, and the team worked together to solve my problem.
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February 2024 by Todd A.
My complaint list is too long to explain how this company failed. All i can offer for advice is get other quotes. or save yourself the major hearthache and just avoid them altogether. I believe the owner ripped me off for a couple thousand the first time they rebuilt it and also didnt do it correctly because it blew up just after the warranty was expired.. i had it towed there in hopes for some help but they quoted me 5,000 to rebuild it again.!!! I called around and 2 other shops quoted me $3500 less for my standard 06 chevy transmission rebuild. So i had to tow it to the other shop. But wait, 80 % of the parts were missing for 3 weeks.. I'll spare the rest of the nightmare. Receptionist worked her butt off to cover for all the others mistakes for three weeks so she deserves a big raise.
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January 2024 by Marva W.
Service was excellent I was in and out in about an hour they were competitively priced with a lifetime warranty on my brake pads and the price I paid was the price I was quoted very happy with these guys
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January 2024 by Kalani Canonio
Absolutely the best customer service and experience with a shop helpful and willing to work with youWould recommend them to all and any one needing service
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January 2024 by Rod Beck
Our transmission needed to be rebuilt and they took us in quickly. I am writing this several months after the rebuild and our transmission runs great. Owners Robert and Kimberly were outstanding in customer service. DID NOT charge me extra "hidden" or additional fees. I paid what I was quoted!! Thank you Valley Transmission!
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January 2024 by Adolfo E.
Bad overall service. Not a bad spot to go to. But I received a service to do a diagnostic fee to check my car all around. A service I thought would give me some intel on my truck but nothing was told at all. I took my truck to my normal house mechanic and he told me way more info and upcoming services needed etc. While here I pay 100$ for absolutely 0 information. Not happy with my service here. They also tried to say for 75$ more we can do further diagnosing. Yeah no thank you. Lady at the front was nice. Mechanic's seem nice as well. Clean shop. Iffy on mechanics knowledge and how good they are at finding actually solutions. A lot of "it might be" or "I don't know but looks like". Nothing concrete. Just my take.
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November 2023 by Carolyn M
I give them no star rating they don't like to deal with black people, they lie and like ripping off black people and don't do that to other races, they are racist.
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November 2023 by Angela Campos
Love the quick service and they were very friendly. Definitely coming back..
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September 2023 by ronald Jordan
Hello all I had a decent expirence with Kimberly and her team at Valley transmission ,brought my 06 Lexus gs300 in for trans flush and solenoid change car had intermediate shifting issues above 3rd gear going into limp mode , I did all the research i could possible knowing that a flush and solenoid change might not repair the problem ..which it did not ? and valley also explained this as well which was fine but I had to go thru the protocol to try an save thr transmission. Kimberly was always communicative Everytime I called and let me know what steps they were taking to confirm a positive diagnosis of the transmission which is all I can ask for , also pricing was fair for the flush and filter ,I will visit them again if need be for local transmission needs , thanks again Valley Transmission
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September 2023 by Amanda Casarez
I had been having issues with my car for some time… they took care of me and my vehicle is running perfectly. Really appreciated their customer service and getting to know them. Kimberly always made sure I was informed. Her and the owner are amazing, friendly and very reasonable! Thank you all so much
