July 2021 by John R.
I'm amazed this location is still open. In my old neighborhoods I would go to Ralph's exclusively for my groceries, this location has broken me from that habit. The employees look for reasons to not help. From being ignored while the register is calling for assistance, while I watch the manager, checker and bag boy stand and talk to the high school coach. To being told I can't buy alcohol on the self checkout, there was a small card with "No AB on SCO" guess I was supposed to know what that was saying.
June 2021 by Janina Perez
One of the better markets for this area. Little know market in a well established strip mall with gas station, restaurants and liquor stores. Upscale wines and interesting produce. I would recommend this market over any local city stores.
June 2021 by kathleen mutch
There is always someone ready to help bring my groceries out to my car for me. A few times while early on pregnant, the clerk offered to have my cart pushed for me and I don't even think they knew I was pregnant, but I really appreciated it. Same thing g happened a few times right after my c-section. AND the drive up feature has been PRICELESS since having a 3rd kid during the pandemic. A few times I needed the groceries earlier than the earliest time slot and they made it happen for me. Thank you Villa Park Ralphs.
June 2021 by Tracy L.
So disappointed in this store. The last 2 times I've been here, the lines were ridiculously long. Today I wanted to order a birthday cake, but there was no one at the bakery. Asked another employee to call someone for help, but was told the bakery employee was on lunch break and I could just order it online. Tried to order it online when I got home, but the cake I wanted was not offered online, even though it was at the store (but wrong flavor than I needed). I'll be shopping elsewhere.
June 2021 by Monique S.
I entered this Ralph's in Villa Park at around 8:30 AM yesterday June 5th. As soon as I walked in there's a terrible smell of burnt food coming from the deli. I assumed it would get better and go away but as I shopped the smell got stronger and heavy smoke began to fill up the whole store. I heard the manager shouting at the deli employees asking them what this horrible smell is and that it stinks! Customers must've been complaining about it. As I continued to shop and pick up the last few things I needed, the store began to fill with heavy smoke causing my eyes to start burning. It was hard to breathe too. Thankfully wearing a mask helped some, but It was pretty bad. My eyes were irritated the rest of the day and began to burn badly because of the smoke in that store. I have to go to the doctor now to get special medicine now for my eyes as it has turned into an infection because of the smoke. They should have evacuated the store immediately when this happened before it got to that point where the smoke took over the store. I should have called the fire department on the. This was a health hazard for their employees and customers to endure this. I wish I never went in there that morning! I will never go back to this store ever!
May 2021 by SoCal Sparky ..
5/2021: they've been great with the order and pick up system. Only 1 time did I have issues with a bad strawberry batch. Fast, fresh. Always polite.
April 2021 by John G.
It seem the customer service has really deteriorated in the last year. Perhaps its due to the stress of Covid.
April 2021 by Ciara M.
They won't enforce masks. Spoke with cashier since the lady ahead of me walked around the store with a mask in her wrist. The cashier informed me that she doesn't ask people to wear masks, that's it, no further statement or reference to talk to manager. I approached the manager on duty who was managing the self service registers. She informed me that she would "love to enforce the mask policy", however higher up management from corporate managers have clearly told them not to enforce masks since they don't want to lose any sales....seriously does it matter that they will lose the business from customers that do wear masks and don't want to shop at super spreader stores.
March 2021 by Carla Gilkerson
My neighborhood Ralphs is where I shop and always bump into a friend here. (I always put my lipstick on before I walk in-Sparkle)
March 2021 by Michael C.
So today I did my daily shopping and noticed that several customers were walking around without a mask. I asked an associate if mask regulations had changed and the manager was nearby and eventually answered my question. I was told that Ralph's would not enforce any mask regulation or policy. I was further told that all they would do is offer a mask to the customer and if they chose not to wear a mask in the store they would not intervene in anyway. After the manager explained this, the associate I had originally spoke to seemed both upset and disappointed. The associate expressed the same level concern I had that other customers would see this and would all begin not wearing masks and eventually turn Ralph's into a super spreader. I will no longer be shopping here and out of precaution for my and my family's safety.
January 2021 by George L.
Deli, Not sure why Management has not fixed this issue over the years. I cannot remember the last time I have ever been able to reach the Deli in two or three tries spaced apart. Whether I am trying to pre-order a large quantity of fried chicken for 4th of July for 80 people or just a few deli trays for different events. It doesn't matter if it is Tuesday at 9 am or Saturday at 2pm. I just give up and go to Vons deli or Wier Canyon Ralphs and get them on the first try. Tried again today after giving up over the years called 4 times over 3 hour period and spoke to non-deli folks who transferred me, walked over to the Deli etc, never got to a deli person. Same old same old. I would think a simple fix would be when a human answers the phone for the Deli that hasn't answered, take the customer's number and what they are asking / ordering and pass it to deli for a call back to confirm price, availability, etc. Ironically today I tried Villa Park only because Wier Canyon called me back about my pre-order that they couldn't full fill due to product shortage.
January 2021 by Jim Dailey
They are not carrying unprocessed orange juice like they used too.
December 2020 by Rich Mayfield
The guy in the meat department never wears his mask. I'll buy my meat elsewhere.
October 2020 by Miguel Guerrero
Nice grosery store
September 2020 by Andrew B.
This is an excellent store to shop at! The produce and meat are always super fresh. It is a smaller store, so easier to navigate. This is definitely a small community type store, so everyone is very friendly. The staff here does a great job at making sure the store is well stocked and clean. Ralphs is way better than Stater Bros in every way possible. Shop here, you won't be disappointed