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June 2024 by mddubtubeyou
This store is amazing! Anna and Alexandra and staff here are so helpful! Best experiences I have ever had dealing with Att. I have been an ATT customer for over 20 years and they are the type of people I would stay with ATT for. The customer service here is definitely the reason this store succeeds! Please give Anna and Alexandra a raise!
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June 2024 by kenny ray
I have been with AT&T for decades. And this is the one store I really like. I will drive across town to this store. It
So my wife needed a new smart watch. I called, and they had some in stock. I went in for one, walked out with two, buy one get one free.
Ms,Anna was really helpful & friendly.
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March 2024 by Byanca G.
Thanks to Rogel on Akers for helping me within at LEAST 35 minutes in and out! Considering how at&t on dinuba Blvd in Visalia, I will definitely go to this location instead. I had a fast and easy experience. Do not go to at&t dinuba Blvd. I waited 2 weeks for phone service while looking for work.. you can only imagine the patience I had dealing with them. Horrible experience, except for Daniel the manager. He was better than the rest. Thanks Rogel for helping me !! Akers is the location to go to for sure. I'll be going there from now on!!
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February 2024 by Jasom Miller
Great employees who help you get your problems solved.
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January 2024 by Witchy Woo
The worst internet provider i have ever had. Unbelievable.
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January 2024 by Maricela Ledezma
This has been the worst customer service experience ever!!!!I walked in today and it smelled like a fast food place. All employees were sitting in the lobby having their lunch.When I asked for help, the response was completely rude and unprofessional!I walked out disgusted!
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December 2023 by Sandy T.
This location used to be great, now even though I was the only customer in the store they don't want to be bothered Wrong info given whether they don't know the answer or just trying to sell me a service that turns out to be free! Would not recommend going there for assistance.
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November 2023 by Marcie Mendoza
I went to the cypress location to pay my bill . I didn’t have to wait and the store rep Alex was very helpful and very pleasant! I’m glad I chose AT&TThank youMarcie Mendoza
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October 2023 by Janet Martinho
Att @ Akers and 198, WOW! What great service. Truly made me feel like royalty. The team members all worked together well to make sure every customer in the store was taken care of with full respect. If you have another provider and don’t feel important , i recommend ATT and this will always be a location of my choice. Give them a visit. Best wishes
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October 2023 by Andrew Avalos
Please never go to this store. I was there in the early morning to trade in my iphone for the new one since they have a deal right now. Anna R. Told me that the only way I could get the new iPhone is if I have it shipped to my house because the ones in stock were for only new members coming to AT&T. Not only did my scheduled delivery not show up, but when I went back to this store, they couldn’t help me nor did they try.My sister went in the same day I did and was already a member of ATT and left with the new iPhone. Not only is this unprofessional, but also discriminatory. After calling customer service and going to a different att location, they both said that I should have been given the iPhone the same day. It took so much time and effort to fix the problem that Anna created.I encourage everyone to avoid going to this location. They are only an authorized retailer store anyways. It is better to go to an actual att store that has competent workers and people willing to help regardless.
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September 2023 by Gilbert S.
I been trying to get technical support with AT&T for 5 months l pay my monthly service for 2 phones and l'm not getting my technical issue resolved I went into AT&T store on several occasions and was told they just sell phones that l need to call customer service so after endless hours no resolution on the phone l want everyone to know AT&T is the worse provider and the store that sold me the phone won't refund my money or help resolve my money so don't buy from AT&T or buy their service you will regret it ! Gilbert Silva a very disappointed customer that recommends anyone in a market for a phone go to another provider cause AT&T sucks
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March 2023 by sandy topper
Andrea was amazing today. She transferred all the info to my new phone for me. Really helps to build customer loyalty! It took awhile as the phones were not compatible but she cheerfully persevered. Customer service is unexpected in today's world but this location strives to take care of their people. Thanks again, much appreciated
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December 2022 by Roberta S.
Oops, after that glowing review the other day I awakened to a huge problem with what happened. So I'm sorta on a berm of concern. I know there are no returns, but what about......well, I'll just say that I'll be back with a report upon my return and my questions answered.
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October 2022 by victor gutierrez
Love the way I was treated with respect and honesty and are very professional always willing to help with anything
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September 2022 by Chris B.
Do not buy any accessories at this location. They will not lift a finger to help with any accessory that doesn't not meet with your satisfaction. "All sales are final" "you have to email the manufacturer for a replacement "
