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November 2023 by Matthew
A very professional, knowledgeable, and courteous environment. Taylor is a great sales associate! Highly recommended!
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November 2023 by Monica Gonzalez
Loved that the staff let’s you look around and doesn’t hover over you but are there if you need them! Alberto in Visalia was great to work with! Answered all our questions and we left there a happy customer! Thank you!
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November 2023 by Anthony D.
I came to Bob's Discount Furniture to buy a dining room set for my niece. Bob's offers a large selection of furniture and accessories for every room at affordable prices. The store is spacious, clean and stocked with all of their furniture options. We worked with Josie who was great as she patiently helped my niece select her table and chairs, along with an area rug for underneath. We were able to see the set in the store, but we were told to expect a wait of 7 weeks for the dining set to be delivered. It did not take 7 weeks...maybe 3. Josie kept us informed along the way.The furniture at Bob's is affordable and can be a good value if you are only looking at the cost, but I'm not exactly sold on the quality.
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October 2023 by Margie Martinez
Sales person was excellent. We'd been in few times before, each time was always great!We will highly recomend Bob's Furniture!
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September 2023 by Janine Murch
Service was very good. I had already shopped online an only wanted to verify the color prior to purchasing. I was not thrilled with the up selling but I managed to get what I wanted.
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September 2023 by R Dog
Nice place but I felt like it could have been a little cheaper because the quality was so so but it's nice to look around never know might get a good deal
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September 2023 by Sandra R.
Bob's furniture doesn't even deserve a star. Very nice furniture but VERY VERY POOR QUALITY. I bought a set of couches there not even 5yrs ago, the material is so thin, the cushions * the seams) are ripping, the back cushions are now sagging. Just poor poor quality of material used. They did offer to repair but that would be like $500 out of my pocket. My suggestion DO NOT BUY FROM THESE STORES.!!!!!
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September 2023 by Patricia Edwards
Thank you for the opportunity to express my views and experience. Your sales agent Josie is a number one class agent, to me she is fantastic representative of Bobs discount furniture store. I'm so very pleased and happy I finally came into your store, now it is my store, to furnish my whole entire apartment. By the way your prices are unbelievable and so affordable.Thank you for being on our city andthank you Josie for caring about your customers concerns while buying your goods??️?
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September 2023 by Patricia Leon
We had never heard of Bobs until recently and decided to go in and take a look. Jose approached, asked and respected our request to browse and look around. He’d periodically check in for any questions and provided information regarding a few differences between some of the items we liked. I really appreciated his laid back approach, willingness to engage in some banter with us and overall professionalism. We left satisfied with what we had chosen and with more than what we had anticipated on purchasing. There was a bit of a push by the manager to purchase a protection plan which did slightly annoy my husband, however; overall we were very happy with Jose and our purchase.
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September 2023 by Dolores Morgan
Josie was so nice when we first walked in the door she greeted us telling us where everything was located in the store. She was not pushy, very pleasant when we decided what sofa and love seat we wanted. I loved the sofa and love seat I purchased. So different than any where else.
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July 2023 by Jessica Thurman-Robertson
Picked out a couch, told us at first it would be 1 week till it's in, then 2 weeks. So we say ok, the pick up date came, I called to confirm, and very excited to get our new couch. Only to find out, it would be another 3 weeks!!! No courtesy call, no text message, no e-mail, NOTHING about the delay!!! And they acted like it was all ok, that it was normal not to let us know, and that we didn't have anywhere for our family to sit now!! Sooooo upsetting! Very bad communication and we went to MOR and got a couch the same day! Not worth the risk to shop here
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July 2023 by Guadalupe Andrade
Sales person was very personable. Fact that he was bilingual Major plus. He was able to communicate directly with my mom.I love that they have 0% financing for a year.This is my second purchase from the Visalia store and I would go back.
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July 2023 by Matthew Gamboa
I love this store. They have a ton of options and various, unique styles. The prices are great for the quality. The customer service is amazing and extremely helpful. They greet you and offer help when you walk in. I highly recommend buying furniture here.
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July 2023 by Pablo B.
I purchased a set of couches almost 8 months ago, and about two months of having them they broke. I bought the warranty. They did come out and fix them although they still make noise I am on my second time of calling the insurance because now the armrest broke, and they both make so much noise. I'm just very disappointed with this Bob's.. I got the runaround the first time I filed my insurance claim so on my second time, let's see what I have to go through. I honestly would rather just get a percentage of my money back. Worst service ever. I recently purchased new couches, unfortunately due to this incident.. I purchased them from Serrano's furniture, and have been very satisfied.. I was very disappointed, especially knowing the fact that this was my first home, and this is what I had to go through with Bob's Furniture
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July 2023 by Alicia Brown
Taylor Biggs was amazing! He was so patient with me. I am very picky and a little demanding. He was attentive and helpful. I appreciate Taylor’s service. Bob’s Discount Furniture should be very happy with their employees and employee excellent service in making their customers happy. I think some furniture should come in more than 2 colors. It would be great if they had 4-5 colors to choose from. Other than that I was very pleased.
