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August 2023 by Rafael Cuevas (CAL50GUNNER)
Don't come here.
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July 2023 by Lori Minjarez
Won’t ever rent from Budget rental again. I rented a vehicle for two days. I returned the vehicle a day early and still charged for two days. I was told they charge for a complete 24 hours, so one day and bourse after the 24 hours I’m charged another full day. I used to rent from them consistently for work. They just lost a customer. I hope their $58 was worth it.
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July 2023 by Sergio Boyd
Great customer service my son left his tablet in the back seat and they held it for me till I could come get it
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July 2023 by Aaron Fukuda
Taking trip abroad and needed to rent one-way cars to and from Visalia to LAX. First car I picked up the AC did not work and was dirty. Second car I picked up I left the lot and within 5 miles the low-pressure tire warning came on. I also realized by that time the window was cracked. I raced back and the store was closed exactly at 5:00 PM. I called Budget Roadside Assistance in the morning and they told me to air up the tire (BTW there was no spare and the air pump was missing) and get to Bakersfield where a replacement would be waiting. Also had to completely clean the car myself because the windows were filthy, there was spilled coffee inside and it just needed to be cleaned. We pulled into Bakersfield and the attendant told us the did not have any vans nor were called by roadside assistance. Because we had to catch a flight, we had to risk it. We did make it into LAX and the tire held, but the stress and risk simply should have been attended to by Budget. Our rental car back from LAX was again filthy and the brakes were literally grinding and making horrible noises. When I turned it in to Visalia, I explained everything that happened to and from and all the person did was chuckle and say "sorry". Just a warning to anyone that rents from Budget, and specifically the Visalia location, the vehicles are not well maintained and you are at risk. If you have an issue out on the road, buyer beware, that the roadside assistance is ridiculous. If you are taking a family trip like I was, don't trust budget with your family, go with one of the other competitors, even if it costs a little more, your family and the potential for less stress is well worth it.
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May 2023 by Anthony Lucchese
On 05/01/2023 My wife and I had the worst experience ever and will never go to Budget Auto Rental again . They stole our rental $52 fee and and $250 deposit and to top it off we never got tobrent the vehicle because of the lady at the counter racist remarks and discriminating ways . We will see the lady at the counter and Budget Auto Rental in court
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March 2023 by Veronica Chan
What a wonderful car rental experience.This is a family operated franchise and they couldn't have been more helpful. They had a great selection of vehicles and were super helpful along the way.Would def rent from here again! Thanks!!
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September 2022 by Widewillie
Initially I rented from Budget @ Fresno airport and they rented me a car that:1. Was two levels beneath the car class I reserved.2.Had been in an accident!I went to the Visalia location to change cars. They did allow me to change but they weren't happy about it, and made it known. And despite renting me a car that was not the one i reserved and which had been an accident ...and then wasting over an hour and a 1/2 of my time exchanging in the car I got no price break on the cost of the rental. They still charged me for a full size car when what they rented me was a subcompact!
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July 2022 by Serge Bug
Today ordered and today picked up.Thank you for good job.Very good and polite staff.
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July 2022 by HS 007
One way rental Phoenix to Visalia $108.00 , spent $100.00 on ⛽ gas ?? maybe I'll rent an electric car next time ???
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March 2022 by Brandy Sassy
I absolutely appreciate the 2 people that rent the vehicles at this location Burke & Mineral King. They both are professionals and have excellent customer service skills. I absolutely recommend this business.
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March 2022 by Herr Loewe
Had a reservation but they didn't have the car. They asked me to pay more to give me a bigger car or leave without a car. Not fair and wasted my time.
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October 2021 by Athena “Sykotik” Chambers
Quick service. Friendly. Clean office. Good cars.
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September 2021 by Alisha D
I rented a Hyundai Santa Fe and this car had the worst smell and it was dirty. The ground wasn't vacuumed and the interior was dirty. The smell was so bad that I had to go buy an air freshener. Before returning the car and cleaning it out I pulled down the backseat to find that there was some sort of sauce dripping down middle seat and stained in the cup holders. The car served it’s purpose and took me to and from where I needed to go but for the price it would be nice to know that the car has been cleaned up before you drive it, especially during Covid-19.
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September 2021 by Day Kendra Spencer
Be careful to check your bank account concerning the deposit. They shorted me $40 and now I’m waiting on hold the second time to see why. They haven’t sent me any message as to the unexpected charge and I filled up the gas tank before I turned it in.
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August 2021 by X Man
I got a vehicle here it was fast and convenient had me on my way in less than an hour. I was a little late bringing the vehicle back but they worked with me. Im 1 happy customer they will be seeing me again.