-
March 2023 by Greg T.
Have you ever had a pharmacy that does everything it can to keep you from talking to someone in the pharmacy? Have they ever continued to refill prescriptions that you have on several occasion told them not to? Have you ever had a pharmacy who sells drugs over the counter for half the co-pay of the exact same that is twice as much (and then refuse to do anything about it)? Have you ever had had them continue to request refills from a doctor who you told them not to? Welcome to CVS, a place that does not care for the individual customer. I spent years with a local pharmacy before moving to CVS; what a mistake. I recommend that you stick with your local pharmacy since these big-box pharmacies are not to be bothered by the individual customer, even after spending thousands over the years for over a dozen different prescriptions. I will say that the counter help is great, but don't count on them to help you, and you definitely do not get any results contacting their customer service. Oh, and if you have ever dealt with their web site and see that your prescription is "in process," do not assume that they are working on it anytime soon. I've had them say that for days only to find out the they do not have it in stock or are contacting your prescriber for a different prescription. Two weeks ago, it took a week and half; first they said it was not in stock, but then that changed days later (had to call again to find this out), the insurance would not cover it. Don't expect them to keep you informed of anything.
-
July 2022 by Kirk G.
This company is a joke. They cannot get things correct. I am being told by these jerks that my wife's libre2 sensors only only covered every 30 days. The sensors only last 28 days. It would be nice if the crappy company would go out of business
-
July 2022 by S T.
staff is rude and the customer service is even worse both at the front desk and pharmacy. don't waste your time here!! they made us wait forever to pick up our meds even though my daughter was really sick.
-
July 2022 by Ceci S.
Went to the CVS Pharmacy on Caldwell Avenue and received wonderful service by Maria G. She throughly answered all of my questions after helping me look for my item. She was pleasant, patient and very knowledgeable. The store was clean and well organized. Everyone seemed to get along making the trip to a CVS very pleasant.
-
April 2022 by Diane M.
Not happy with CVS, why are you charging us delivery for our prescriptions all of a sudden. A lot of us are still wary of crowds and the free delivery gave us peace of mind. Guess I'll start looking for a new pharmacy that customers feel safer at and free delivery. Big pharma at work I guess You don't deserve any star ratings at this time
-
January 2022 by Jennie M.
I tried to fill a prescription here. They told me they had it on hand. I asked them to fill it and then somebody told me they did not have it. Then another person called me and told me they did have it but that it was going to be over $200 then somebody said the one they had is it different type of the same medication that I need and they need an updated prescription. I called the doctor and updated prescription and then called back and they said they didn't have it. Then they called me and said they did. Multiple issues with this Pharmacy and the pharmacy in Porterville CVS on Henderson. Called the customer care to put in a complaint and was on hold for over 2 hours. Emailed them to put in the complaint instead and got a notice saying the folder I am trying to reach is invalid. CVS is an absolute joke. Trash Pharmacy. My stepmom called the one in Porterville to fill a script in Visalia and they said they could do it. When she got there she had two prescriptions. She had told them what they were over the phone and they said they could send the prescriptions to Visalia. When she got there they told her she could not send one of them. She asked them to fill the one they could and they told her well since we can't do the other one you might as well just take that one too. They are so disgustingly lazy. Lastly I finally got the prescription at Visalia taking care of and called to request if they were ready. The girl told me they were going to be over $200 each. That I needed to update my insurance information. I told her I could give her the updated info over the phone and she said I can't do that you can do it online but I can't be sure it will work. I asked her why can't you just do it over the phone? She said well I can but I won't be sure it's accurate. I said why not. She said why might not put it in correctly. What!? What does that even mean? lol After going round and round with these people she finally got it updated and it dropped my price down to $21 for both.
-
August 2021 by Tamsy M.
My doctors office called and said she was on hold for 15 minutes. She suggested that I change pharmacies. I called and got through. I explained what my doctor said, and the pharmacist said, go ahead and change pharmacies. They don't care about customers.
-
November 2020 by Oscar L.
This place is horrible the pharmacy is out of control the people are rude they gave you a time it won't made it worse place to take a prescription
-
September 2020 by Lori S.
This is the WORST place to get your meds ever!!!! It's Filthy, the staff are rude, and it takes at minimum up to 2 days to get your scripts.
-
June 2020 by Nancy S.
They tell you your medicine isn't ready and they want you to come up to the counter when they call your name. I go up the the front and the pharmacist and tech is helping customers out so I wait. After they are done they start calling people from the line knowing I'm standing right there. They tell you you don't have to wait in line but yet no one helped me so I went back into the line and was helped after I waited. You shouldn't tell people to go up to the counter and make them wait. They called another person name over the intercom and they helped her right after they got done with a customer. I was waited 5 mins and then headed to the line. Worst customer service ever. Looking into changing my pharmacy because this one suck!
-
March 2020 by Michael Jennings
Customer Service is abysmal at this store. With 6 people standing in line to pickup prescriptions, they only had 1 register open, even though there were multiple staff personnel wandering about behind the counter. This is NOT the first time that wait times exceed any reason. This is a habit with this store.
When I asked to speak with a manager, I was presented with Supervisor Michael. First appearances mean quite a bit. As he walked out, I thought he was nothing more than a stock boy they sent from the back to pretend to be a manager. He was wearing a CVS T-shirt. No biggie. I don’t care about that. BUT, not only was the shirt tail hanging out, his UNDERSHIRT was hanging out below that. His appearance was that of an uncaring slob.
When confronted with the issues, instead of “key me go back and see if there’s anything that can be done” I was told he couldn’t do anything about it and he had received a number of complaints regarding the same issue. REALLY!!! And this doesn’t mean anything??!?!!
If it were not the fact that my group insurance mandates me to use CVS, I would pull all my prescriptions and return to WalMart Pharmacy in a heartbeat!
This site is the worst I’ve ever encountered. Rude, apathetic, uncaring and unconcerned management. Employees that have absolutely no qualms of being rude directly to the customers.
This site needs to be closed, all personnel fired, new staff hired and trained correctly with the correct amount of staff.
Just absolutely pathetic.
BTW, I’ve dealt in Customer Service from field support technician to management for 38 years. I’m not a person who does NOT know what I’m talking about.
-
December 2019 by Frank R.
I went to CVS Pharmacy today Dec. 16 2019 at about 1pm to leave a pain meds prescription. I was told it would ready at 4:30pm.I want back at 4:30pm . The wait in line was 25 people,one person on the counter . When I got there I was told to wait another 1 or 2 hrs to . So I got back my prescription and went to Walgreens on Walnut and Courts. I got it in 10 mins. CVS Pharmacy has done this to me maybe 5 time.Not good.I guest I will have to go to Walgreens for my pain meds. My other meds get the same treatment also sometimes at CVS Pharmacy.
-
December 2019 by Robert M Womack
Everyone there is super polite and helpful. My only complaint would be that the pharmacy line tends to get long.
-
November 2019 by Loren K.
I get my prescription filled here since moving into the state. Yes, the lines can be long, but the employees have been as friendly as possibly even when they are very busy. There has been confusion with my old insurance and new insurance, texts sent about my prescriptions, but I think when it comes to getting meds- people need to be patient. I was called back by someone in at the pharmacy when there was a glitch with my insurance. I appreciated the info that was given to me during this call. Thankfully I don't need more than birth control so I'm only in every few months.
-
February 2019 by Don F.
Cvs pharmacy @ Noble Ave they don't preform well. So far off the Mark!! Hard describe all I see going wrong as a Fellow Buisness Person I'm Surprised they make any money. I'm wondering ?? How does this retailer survive. First off I have been receiving tex messages for 3 days that my 2 med prescriptions are ready to pickup. I do find thatCVs tex communication to be positive. Tex messages With detail as to how long I had to timely pickup Ready.... with Deadlines. But the Downfall is when you show up Upon waiting in Line 15min @ 5:50 pm I finally got an my opportunity at the Pickup window, Well ... that did go so good. Connie couldn't find me in the system after giving my first name, last name, date of birth. I think we went through the Sequence 2x. Finally she found me after I showed her my tex messages from the company. But There seemed to an issue as to my insurance so Connie sent me to Rosa. 2 windows down, and she gave Rosa my 2 White bags that I presumed had my prescriptions. My insurance for prescriptions Changed Dec 2018. I have pickup prescriptions 2 other times since the insurance Change. It's now end of February. We are now well past 6:20 It's like non of employees invest very much into getting it right the First time. Just going thru The motions. Rosa was polite but barley spoke. I Gave her my Card answered a few questions at first and she took robot the Entry data. I couldn't help but think she needed one of those tests...... You get online when you can't remember your password ..... they show you some pictures And in able to prove your not a Robot You have identify the correct pictures. I presume she did what Necessary, lengthy process ? In fact I had time to Pick-out a hair brush while she completed my entry. After Entering my data, I expected to receive my Prescription, it was sitting there 2 bags on the counter Already Bagged up .... like the Tex messages indicated..... Ready to Go. But... Rosa asked me to wait ?? My name would be called.... take about 10 minutes. I continued to Wait but at 6:40 I went back to Rosa's window. I asked Rosa any word yet?, Rosa acted a little surprised As if I should of been called already Asked me stand in Connie's line again I gave it another 5 minutes then gave up. As I past Rosa's window headed out to the Front door I whispered to Rosa " I gave Up" But I doubt she cared, barley looked up as I past by. So now I got a decision Do I put back the Hair Brush Or take a Chance on the Front counter service. I needed the Hair Brush. But Also was a waste of time only one checker, And it looked as if the Only Checker Or perhaps a Return. Was the complication I could only guess. I gave up Again.... put the Hair Brush on the counter And quietly Walked Out. There has got to be a better way. Back in my Car 6:56. Wasted 66 minutes in quiet Frustration. no hair brush, and more importantly No Medication. What a waste of time, standing in line afterline Effort is what CVS is lacking.... plus a dose of Caring. If you own CVs Stock.... Then SELL It... because your going to get Zip !! Pitiful It's no accident .... they earned those 2 stars. Only a matter of time.....66 minutes & Zip. Donald L .... says my insurance card Visalia, Calif