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March 2024 by Karen Xavier
My husband and I rented a unit with this facility for over 2 years. We were ALWAYS on time with our bill, and in fact, enrolled in auto pay. When we initially rented this unit we were ASSURED that if we closed our unit prior to the end of the month,(from the 7th to the 7th if each month th was our schedule), that our payment would ne pro-rated. My husband cleared out the unit on February 9th, just 2 days into our monthly rental. When my husband asked for the pro-rated money back, the clerk told him, "oh, we have a new system. We can't do that anymore. " They FAILED TO TELL US THIS! Had we been advised of their new policy change, we would have closed it on the 7th! This is a VERY shady billing practice! So they got our money for the entire month, (when we only used 2 days) so they can now rent it out again, thereby double dipping.I honestly feel that this billing practice is criminal. We were billed for a service which we did not FULLY RECIEVE.Word to the wise use a mom and pop storage rental. DO NOT BE SCAMMED BY DERRELS. If you must rent from them, DO NOT ENROLL IN AUTOPAY!I'm so glad to be out of that storage facility AND CA! Dirty business ???
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March 2024 by Brian Xavier
My monthly bill started on the 7th. On the 9th I cleaned out the storage that I paid on for fourteen months. No refund was given to me for the rest of the month. Person at the desk said under the new system they dont pro rate monthly bills. No bother about the money I spent with Derrels. Typical California business.....always out to hammer the consumer. Glad I got out of that state...
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October 2023 by vincenza arreola
Like this place but, it closes to early and bathrooms weren’t very clean - I think they are kinda pricey - but at least it’s a safe place to keep my stuff and they are great at patrolling and keeping the area clean - nice people run it
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June 2023 by Kim Cardoza
Mick the manager is awesome! Great communication and convenience!! Couldn't be better!
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June 2023 by dennis spence
Very clean and secure.
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May 2023 by Haylee Davis
Called them up. They had unit I wanted. All taken care of in 15 minutes. Fast and friendly service. Thanks Mitch!!!!
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May 2023 by James Keener
The manager was very nice and helpful. Facility is the best I’ve seen in Visalia. It’s a first class operation.
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May 2023 by Diana Lopez
Very friendly staff, the facility is very well secured and clean. I’m very happy with choosing this place to secure my belongings
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April 2023 by Pat 0407
Clean and friendly. Storage access easy.Excellent pricing. Insured for free first month. Thereafter very low rates. Recommend without reservation.Excellent friendly staff. This is my second time with Derrel
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March 2023 by Mama E
If I could give them a 0 star I would. The couple that work here are both very rude \\u0026 very lazy! They don't answer the phones, literally close the office \\u0026 refuse to do any paperwork or anything after 6:30pm (even after they finally found time to call me back I was told over the phone they would) but they close \\u0026 lock the gates at 6:44pm instead of 7pm like it states. Took my business elsewhere \\u0026 even got a better deal \\u0026 discount for taking my business somewhere else.
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March 2023 by Sara Ramirez
I was there a few days ago and Lena Morris gave me a tour.I was looking for prices and different sizes of units. She was very friendly and polite. She was very knowledgeable on giving me the info I needed.
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March 2023 by Rick Walter
Fast efficient service getting the unit selected and written up. So far so good.
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February 2023 by Lucero Galindo
Clean and safe location. Very friendly staff.
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February 2023 by J
They are a bit pricey but everything Is extremely clean, well ordered, and completely secure. Its huge and always swept out really well, they also store rvs and such
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February 2023 by Joe Martins
It's was wonderful he was just nices person that would want to meet everything great nice person nice place iam very happy thank you for everything from joe very hoppey
