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November 2025 by kher33
Crystal provided A+ customer service with a smile! 10 out of 10 would recommend.
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September 2025 by JC Gomez
Carlos gave great customer service. I was in and out in literally 30 seconds. I brought in 2 packages to send out and as soon as I placed them on the counter he quickly had my receipt and said he'd have them all taped for me. He was very nice. I was in a hurry so that was excellent service.
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September 2025 by Sulia Rodriguez
Wow... I never take the time to leave a review, but considering that they lady that attended me was flat out rude made me WANT to do this. I just came in asked simple questions for the help I was needing and from point A to B nothing but attitude. Idk Fedex, you might wanna vet your employees and how they greet there customers. I was nothing but nice, and that's what I get in return? Now way!
Im sorry but UPS hands down has not ever made me feel this way. I only came to fedex because the company I ordered from went through FedEx. Tisk tisk, disappointed.
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August 2025 by Lia Esquivel
Carlos saved the day with his amazing service and kind nature. If I lived in this state I would go out of my way to continue coming here just for his help. Rachel was absolutely amazing as well. I highly recommend this store :)
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July 2025 by Arturo S.
so far so good. they havent broke any of the ebay sells
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June 2025 by Amber Kiefer
Today 6/12/25 I went into the Mooney location and I asked the girl at the front counter I said “I need to send a starlink back and I’m looking for a box that it will fit in, do you know what a starlink looks like?” And the curly haired girl says “yes but we don’t have a box it will fit in” with a blank rude look on her face. Zero willingness to help. Zero
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June 2025 by Karen Stevens
When I walked in the first time, Carlos was not helpful and kind of rude. He was not willing to answer questions easily and acted like he would rather not help me at all. When I went back someone else helped me who was very professional and friendly. I will go back because of that person alone. I wish I had got his name. He was at the pack and ship counter.
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May 2025 by Fanesha Roe
While the location itself was clean and nicely laid out, my overall experience was disappointing due to the customer service. I came in carrying a return package, and rather than being greeted or offered assistance, I was met with a dismissive, “Do you have a question?”—despite it being clear I was there for a return.
When I showed the return label and instructions on my phone, I was told the package needed another box, even though the return instructions specifically stated no additional packaging or label was required. The employee continued asking questions that didn’t seem to align with the return process, making the experience feel confusing and unhelpful.
I ultimately left and went across the street to UPS, where they provided the necessary packaging materials for free and assisted me with a much better attitude. If you have a larger return from TikTok, Amazon, or another retailer, I would recommend visiting UPS instead. They offer free packaging options and a far more welcoming customer service experience.
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April 2025 by Wilson Germino
Its overnight delivery and my package was not recieve to the destination. I said express overnight. And my package is still in california.
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January 2025 by Jessi Galiher
This review is specifically for the lady with short black hair that helped me today. I don't know if she could sense I was having a bad day but she helped me no fuss went above just customer service which was really really nice because although I haven't had terrible experiences here I also normally don't really get any help either.
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January 2025 by Brian Paul
Extremely rude customer service, don’t use fedex if you can help it
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December 2024 by Shirley Eastman
The worker was very nice and respectful even though they have to answer phones full orders over the phone and deal with customers
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December 2024 by Kayron Gonzo
Horrible customer service.
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November 2024 by Charles S
Very rude staff talking with her friend and ignoring customers.
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July 2024 by Dashayla Johnson
Is Carlos the manager at this store? If so, how? I had my own uncomfortable experience with him at this store today, and I have seen other negative reviews with his name attached to them. He literally mimicked me and laughed in my face. It would be nice to know that a higher up for this store or company can address his professionalism.
