-
February 2024 by Darla Hennessy
Roberto is so amazing. He guided me on my tire purchase and really listened to my concerns about saving money on the purchase. He was very knowledgeable and super friendly. The only thing missing at the store is coffee for the waiting customers. Otherwise my appt was exceptional.
-
February 2024 by Shirley Banks
Their service is great.?
-
February 2024 by robert dunlap
Avoid Firestone for Auto Repairs.
-
January 2024 by Francisco Gutierrez
The truth is that when you buy everything is very good, but we are never careful to read the guarantees we buy, and they are very clever in waiting for these to expire to offer you new products (tires) when beforehand they should make recommendations, in particular buy warranty for 60,000 miles, I only used 30,000, I moved my car a little in 5 years and now they tell me that the tires are bad and they have to be replaced with new ones and that the warranty has expired, how unprofessional
-
January 2024 by Alicia Mijes
The truth is that when you buy everything is very good, but we are never careful to read the guarantees we buy, and they are very clever in waiting for these to expire to offer you new products (tires) when beforehand they should make recommendations, in particular buy warranty for 60,000 miles, I only used 30,000, I moved my car very little in 5 years and now they tell me that the tires are bad and they have to be replaced with new ones and that the warranty has expired, what a lack of professionalism
-
January 2024 by Mark Flores
Very professional got everything done in one visit. Thank you.
-
January 2024 by Eleanor Carrasco
I always get great service every time I take my vehicles in for service, and if they see any issues they advise me right away.
-
December 2023 by Zac Kulwitzky
Today 12.17.23 Met the worst service writer in the industry. Talk about lazy and not wanting to make Firestone any money... Keep sitting on your phone buddy.
-
December 2023 by Ellena K.
These ppl are careless. My son took my car for an alignment and when they returned the car to him it had a huge dent on the bumper. My son tried resolving it there w them but they wouldn't do it so I called them and all the manager tried to do was try to explain how it could have been them but he kept stuttering because obviously he was lying. And of course to get out of it their go to is call customer service and I said no so he said he'd file a damn claim which we know how this is going to turn out these companies don't care. So take a damn pic or video of your car before you take it in. My son was able to get footage of a place he stopped before taking it there and there was nothing on it. Time stamped . They're careless.
-
December 2023 by MARICLE Mcarthur
They wrote me up a few years ago for a slew of thing. Other mechanics said my car is fineNow a few weeks ago I went in for an oil change..my auto NEVER HAD A LEAK NOW IT DOES. THATS A FACT . READY TO SUE THEM..I skipped other horrible experiences with them and what other people have told me.
-
December 2023 by Stephanie T.
Got here at 1:07pm. It's 3:15pm & my car is still in the parking lot. I think I may ask for my keys & split. Yah, I got my keys & split. Front cashier blames tech for just grabbing any work orders & not the work orders of waiting customers. When I asked for my keys, she said, "You're car is next if you want to wait." Nah & wait another 2 hrs &. Be out by 5:30pm? Hold my car hostage, make me so tired of waiting to try to upsale me on a service I don't need just because you know I want to leave so damn bad now in your uncomfortable plastic chairs. Nah, you had your chance. My time is valuable too. Your customer waiting lounge is sub-par. No snacks, no charging station, no coffee. Boooooooo Firestone-just Booooooooooooo
-
November 2023 by Dan Ramirez
Waited over 3.5 hours for two tires to be installed. When complete I noticed they installed the wrong tires of cheaper quality.I do not reccomend. Go somewhere else. Company does not print your receipt.
-
November 2023 by Robert S.
Took the car in for a nail in the tire since they were open early morning. The nail was about two inches from the sidewall. They went for the instant upsell to a new tire rather than letting me know right away they didn't want to work on it. We had sat there for an hour while they looked at everything else on my car then came in and referred me to a small independent shop. No comments from them on the inspection. It was rather disappointing they didn't check the issue and have me on my way sooner. I would have been more willing to go back if they hadn't seemingly wasted my time.
-
September 2023 by Constance Penka
I waited until I had multiple experiences with Firestone before reviewing. Took one of my cars in to them in July for a full inspection, some chassis/suspension work, alignment, tire balance, rotation and oil change. Their customer service was on point and I felt like they actually listened when I told them what I'd like them to focus on during the inspection. First visit was no where near as expensive as other auto shops would have charged for the work I asked to be done on the car. Dont get me wrong, I still paid a bit but I definitely didn't get bamboozled. Second visit was for my AC in the same car. I let them know I noticed my compressor wasn't engaging and that im expecting the worst, the technician who helped me kept a superbly positive attitude and told me it might not be that bad and that they would let me know how the ac inspection turned out. 30 min after I dropped it off they called me to tell me what the problem was which happened to not be as bad as I thought ? , thank you kind technician whos name I didn't get. Both visits were completed same day, with no problems of them trying to do more work than I asked for to try to get more money. Quality work! Quality customer service! Will be bringing my other car to them for all my car needs. Thanks Firestone for making a life long customer.Services: Steering & suspension repair
-
September 2023 by Jeanette Woods
Quick and friendly service. Went in for a complete inspection and they took the time to explain everything.
