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February 2024 by Jason Stoddard
Nice staff always helpful.
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February 2024 by Gustavo Gomez
Awsome
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January 2024 by Ray Serrano
I wanted to take the time to express my graditude towards Gabby in the flooring department.She went above and beyond and i can honestly say she provided the best customer service i have ever had. She explained the different flooring options,what they required, and calculated the cost WHILE also doing this in spanish for my father. I can see why she was given the supervisor tittle. I am very grateful for her patience and her support during this stressful process.Needless to say,this is why i shop at lowes instead of home depot!Thank you Gabby!
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January 2024 by Lorraine Gaspar
I went to the store and as usual nobody there to help you find something. They were even called to the aisle and no response.
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January 2024 by California Stroll
If you think customer service is bad at North Lowe’s come on down to South Lowe’s… we will show you even worse. If you want good service you will have better luck at Home Depot or ace. ??
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December 2023 by A K.
Ordered a washer and dryer sat home on Sunday waiting for it to be delivered it never was. When I called they were so rude about the manager was clueless and could care less. The guy (Jason) I ordered it from tried to act like he didn't remember even though he was on speaker phone and my family heard everything. Go anywhere else, there is a reason they have so many bad reviews.
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December 2023 by Rachel Montoya
Well, the employees were very polite n not too pushy. When i asked questions, they answered and then allowed me to finish shopping in peace.
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December 2023 by Gabe Hernandez
Attitude. Attitude. Attitude. That’s what you’ll find here at Lowe’s, their type of employee, customer service and even quality have gotten low (excuse the pun). Things are in the wrong place, wrong prices, and they expect us as customers to know sku#s, upcs. Idk about you but shopping is supposed to be about finding the things you like and purchasing them, however, at Lowe’s it turns stocking 101.
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December 2023 by Aaron W.
If I could give this location a 0 star rating I would. I actually wish that I was born with an extra set of arms, just to give this place 4 thumbs down!!!!!! So we purchased a Dryer and was supposed have it delivered and installed the following weekend. The store kept sending different delivery times, which was confusing to begin with. Turns out, one of the staff attached it as separate order which added confusion to an already clueless staff. So the delivery guys arrive, unbox the Dryer, and of course it looks like it's literally been hit by a damn train! So after rearranging our schedule to accommodate the delivery, not only has our time been wasted, but we STILL have no way to dry our clothes! After refusing the delivery we called the Visalia Mooney blvd location to get it sorted out. Of course and with all retail in today's world, not only was there absolutely no apology, but no real offer of a discount for our inconvenience! Their "we absolutely couldn't possibly care any less" attitude and staff that absolutely can never answer any question with "actual knowledge, but with blank stares and the "why are you bothering me" attitude, makes this location a place to avoid at all costs!
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November 2023 by Vicky Shoemaker
goodobe i was able to find someone to help me in the blinds dept. walked almost to garden and back before finding a young lady who called for assistance. The gal that helped get the blinds was very nice and helpful, as was the Self Check Out cashier.
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November 2023 by Jasmin Valadez
Honestly, purchase your items directly from the brand...if you don't purchase it on credit or lease and have problems, you're on your own. Deeply regret my purchase.Edit- I have called, you guys tell me you are no longer responsible.Also, purchase from Home Depot, they have an amazing return policy and a lemon policy.
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November 2023 by Nicole M.
If you need to shop at a home improvement store. I would suggest you find a different one. Eye placed a mobile order of plywood, and when I went to pick it up, the store only gave me warped boards. In addition to that, when I started cutting into them, the board started to split. I took them back and got an exchange. At first, the person who helped me to try to give me the exact same Returne Wood. He told me that he would get my wood from a new set and that it would take about ten minutes. Forty-five minutes later, I had to pay for an Uber to go to work because the employee was stopping to help every other customer instead. I left my partner at the store while I went to work. Thirty minutes later in my order still is not loaded into my truck. My partner went in to ask what was going on, and the store employees attacked her. The story employees told her that they couldn't load her truck because there were people in the way, and they weren't willing to ask them to move. Then the employees got hostile. They started to blame her, saying that she was the reason that they couldn't load my truck. They then started to drive the fork left AT her. They told her "get out of the fucking way" and drove at her. At this point another customer starts screaming, and not one darn employee tried to help or intervene. Not to mention when this was explained to the manager who finally came, as my wife was in tears, all she did was walk her out to the car. Go to Home Depot and save yourself the rude ass, unhelpful employees.
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October 2023 by Jason Cascino
I would not go to the this location if they were giving FREE washers and Dryers and offered Free delivery. The manger had no problem solving skills for my scenario. I prepaid the morning of pick up. I paid for a new Whirlpool washer/dryer metallic silver set. I drove 45 minutes one way because no other local Lowes had the set. It took them 30 minutes to figure out they could not release the washer because it showed 0 in the computer and could not be released to me. Terrible customer service.
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September 2023 by Priscilla Hronis
Horrible experience. Came to pickup an appliance and the man helping me acted as if he hated his job. Was not friendly at all. I said hello and he completely did not say anything back. Ted was his name.
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August 2023 by Dannys World
Friendly staff found everything we were looking for and more