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March 2024 by Aaron W.
They close the Grooming Salon at 4pm? I guess those that work normal hours are out of luck! They REALLY need to change this policy ASAP!
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March 2024 by Chris S.
This is my 3rd visit to this store I normally go to Bakersfield. However today I decided to order and take a ride to Visalia. I had planned to buy some feeder fish and a couple of other things I could not find online. I have about a 45 min drive so when I went in I asked one of the workers if the restrooms were locked or open. He said oh I don't think they are working. This is my 3rd visit probably in the last 6 months that is a long time to have a restroom broken. (Really) Your store is dirty do you just prefer the customer go in a corner and Pee like one of the animals, I guess it would be okay right.. This is also why many people are just choosing to buy from Walmart online and Amazon, it's not necessary to go to these stores anymore. This will definitely be my last visit to this store. If you are not in hurry just order from one of the online marketplaces... I was just picking up a sales item, I would have bought from anywhere, however this place had them on sale. Good luck shopping here, I probably would not walk my animal into this dirty store. If you really need something fast try Fresno or Bakersfield.
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February 2024 by Laura Brazhnik
I made an appointment for bathing and brushing back for my dog 3 days ago. In the Pet Smart store in Visalia,CA. Yesterday I filled out the questionnaire. Today I came on time for bathing and brushing. I showed them the dog’s account where all her vaccinations are. According to the plan, the vaccination will be in February on the 18th. At the reception, the girl checked everything and said that the dog was being accepted and that they would have time to bathe and brush it before 5 pm. I asked what was taking so long? She answered maybe at 4 pm it will be ready. Well...I thought...okay. She takes the dog and says the hair is matted behind its ears. I say yes...a little. She replies that they will shave! I say that she can’t do that. (Pomeranian) Under no circumstances should you shave the fur of a Pomeranian. I didn’t tell her this, I just said that leave it as it is. At home, I’ll go through the length of her fur with thin nail scissors and everything will be fine. Or give me scissors, I’ll do it here. She walked, walked around the salon, talked to the haircutters and came to me and said let’s move the appointment to Saturday. I can’t on Saturday... I’m leaving for Los Angeles. Yes, I only need half an hour to subtract her and that’s it. But I I fell ill with the flu and I can’t breathe with this wool and it’s hard to bend over. So I decided to turn to professionals for the first time. Funny!!! They helped!!!! Moreover, they looked at me as if I had never brushed the dog. But in fact, it’s been raining for a week now, I’ve been sick for two weeks now, and yet the dog is shedding. Spring... spring shedding .I usually comb it out, cut it well, and then after a day or two I give it a bath and comb it out again and straighten the haircut. Because it’s cold now... it’s not like in the summer... in the summer it’s enough to give it a bath, comb it and cut it. Thank you, professionals, you convinced me!!! I won’t set foot in your salon again. It’s disgusting to even remember!!! Wasted time, and even with the aftertaste of such terrible service.
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February 2024 by Anthony
Very friendly staff, greeted me as I came in, and was extra pleasant during checkout.
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February 2024 by Jose Magadan
Well I accompany my sister for her dog training graduation,and some issues I had from employees not doing their job by cleaning after there pets.
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February 2024 by Jason Duty
Clean store.
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January 2024 by Domonique Eldridge
Helpful staff, great selection of goods for ALL animals. I love that they allow youbto bring in your pets without question. They offer pet training as well. I just wish they would carry the kind of dog food I get. #BullyMax
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January 2024 by Vanessa R
Rude girl in grooming department..won't be going back
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January 2024 by Keith Gibble
This place is depressing petco is way better
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January 2024 by Juana Barragan
Came in to buy crickets , worms, and gold fish. I got crickets first. Lady that helped us was very friendly. Answered all my questions about how to feed and keep crickets alive.I bought what she recommended to get water for the crickets. I also bought a container for crickets. When I asked for fish, I was told someone would be there to help me soon. Waited for a while. When someone came I was told they couldn’t sell me fish since I didn’t have a set up for them. I told them I had my fish tank at home. She looked at me and called Mandy on head gear. She told her I have fish tank at home. My questions is, do I need to bring fish tank to store to prove I have fish tank??? This is a pet store. We come in to buy what we need for our home. I also bought earth worms . All this things we’ll be pets for my preschool kids. I gave it a one star because I thought it was rude of them to tell me they could sell me fish because I didn’t have a set up. How would they know if I do or I don’t. I have a brand new tank with everything I need for the fish. Since I do have other fish tanks besides the new one.
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January 2024 by Carole Chapman
Your staff is so helpful and profesional. Your selection and pricing is great too. ?
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December 2023 by Bree Bree
I always find what I'm looking for here, plus the staff is so helpful and knowledgeable.
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December 2023 by Donald Heffington
They love dogs! ;)
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December 2023 by R Gilbert
Overpriced. Indian meal moths flying all over the store......uuugghhhh!!!!!!!!
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December 2023 by Crystal Gifford
Had our 1st obedience class today. Andrew is great with the dogs.
