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March 2024 by Isabel C.
Very bad costumer service, I was ignored twice by the same employee. I was so disappointed I walked out.
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February 2024 by Monica Jimenez
Was unable to get prescription filled and wasn’t made aware till after three weeks that the prescription was not able to be filled and then when it was able to be filled only receipt, partial of the prescription
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January 2024 by Jessica Velazquez
Was trying to help my mom get her new prescription. Called 7 times. Twice was hung up on, call kept getting transferred back to automated system in the end more than 2 hours wasted trying to call
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January 2024 by Jennifer V.
The wait time in the drive thru and walk up pharmacy is absolutely ridiculous. They need MORE HELP!! No one should have to wait in a drive thru for 15+ minutes when your prescription is ready for pickup. If it's longer than 5-10 min then they should have to go inside to wait. With as busy as this pharmacy is they should have one person on store window and one on drive thru window. Ridiculous!
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January 2024 by Ana D.
The only issue I had was that it's in the supplies that they have on hand, The staff is nice and friendly. They are helpful when they are able to provide information regarding healthcare products.
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January 2024 by Ernestine ZLM
Does anyone know what happened to Scott? Service is terrible since he left.
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December 2023 by Mary Lou Rialon
Drive thru not available this week due to short staffing. Went 3 times to pick up my rx and every single time the line was so long I left. Get it together W. Walnut Rite-aid.
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December 2023 by Ellie Plein
This store does not answer their phone. I spent over 40 minutes trying to call the pharmacy. When I finally got connected to the pharmacy via calling the store, I spent 15 minutes on hold then finally gave up. It’s so frustrating when you’re sick and trying to pick up your prescription.
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October 2023 by Lisa Bell Sandoval
Raphael was very patient and courteous helping me with Western Union transaction, I appriciate the effort he put into customer service .
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July 2023 by Loretta S Salinas
Love this Rite-Aide! Staff is so knowledgeable and helpful. The pharmacy staff is great and has caring staff too. And when im craving a new nail polish, they have a really nice selection.
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July 2023 by Sam Ongeri
A Convenient store with efficient staff who are always willing to help , thus making the shopping experience easy and one feels appreciated. Their ice-creams are the best especially on a hot summer day.
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July 2023 by Jj Fry
Don't use this pharmacy.My wife would call every so often to check on a prescription and they would hang up on her.The last straw was when she tried to pick up a prescription they incorrectly accused her of taking significantly more than she actually was, and, in front of several other people in line, proceeded to name her symptoms and diagnosed issues, violating HIPPA.He also wrongly assumed that she had not gone to see a gastroenterologist.Thanks to all this, her symptoms ended up getting worse, and she didn't have any medication to help.Needless to say, we won't be returning.
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July 2023 by Jukebox427 Sae
The store is clean. Manager mentioned it being busy. I went in for my usual ice cream.
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June 2023 by Maddy Jared
Great customer service, and their return policy is fantastic!
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May 2023 by Madison
Great customer service, and their return policy is fantastic!