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December 2023 by Andrew Wright
Why is it I have to call the visalia office just to be transferred to the bakersfield office to transfer me back to visalia?Why do your technicians halfass their work?
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November 2023 by John Horn
The windshield on my Ram 1500 got cracked 2 weeks before lease is up. I needed repair quickly and at a reasonable cost. I settled on Safelite and am very pleased that I did. From the management to the technicians, everyone was friendly and professional. Their shop was clean and comfortable, I got a fair price and was out of there in just over an hour. These guys were awesome!
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October 2023 by Linda Tucker
After our windshield was replaced, we tried to use the wipers. They did not work on the drivers side. When we returned from our weekend trip Safelite sent Isaiah out to check the issue. Isaiah is an excellent technician, professional and knew exactly what the problem was. Thank you Isaiah for fixing our wipers and your courteous and professional service. Visalia Safelite, congratulations on hiring this young man!
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October 2023 by Folarin
This was my first time having to repair my windshield. It was a great experience. Everyone was nice and polite. I received txt messages updating me of my progress. It was fast and easy.
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October 2023 by George Ruano Rivera
I was recommended from my insurance poor service I waited for 4 hours No Call No show my self don’t recommend this company to my family or no body
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September 2023 by Julie Colbath
Workers were friendly and efficient. Not a lot around, but they offered some suggestions of places to go while we waited. Very small waiting area.
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August 2023 by Michelle Sanchez
Fast and friendly service Joseph did a excellent job
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July 2023 by Gabriel B.
why have a number if ur not going to answer. u have the Stu!p answering machine for nothing just waist of time....
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June 2023 by Dakota S.
Scheduling was iffy between my insurance co and this location. Got scheduled at 4 when they can't even complete my type windshield repair with the remaining hour of work (close at 5pm). Was asked to reschedule by the store the day of... Main boss man did not care ab my feelings or time so this rating is not for him. This rating is for the employees who work here. The front desk, and a couple of workers really took intentional care and time with me which went a long way. Michael was on my windshield replacement team, all of which did an incredible job on my vehicle. The placement is spot on
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June 2023 by Ulisses Lopez
Can't get a person on the phone. Trying to call this business and it is all automated. They text you a link for any questions. Give up your email and phone number so they can spam you
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May 2023 by armando perez
Had my windshield replaced by them. Tech put my rear view mirror back on wrong. And also scratched my car. They said they would fix the scratches. Ever since then they been giving me the runaround. Every time I call, the manager is never there. They said he’ll give me a call back and never do. When I would call on different days and hours, he was “gone” and not sure when he would be back. That they’ll call me when he gets in. And never have the called back.
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May 2023 by Noe A.
So I took my car to get my windshield replaced about a month and a half ago. Today I checked my oil and I notice a pile of broken clips just sitting in a corner. 2 other clips were in its place but came right off, were broken too. In total there was 6 broken clips, an entire panel had no clips and 2 other were just held on by 1 clip, I'm happy with the windshield but to not replace the clips or let me know is unprofessional.
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April 2023 by Jeanette Woods
Great service and friendly staff. I scheduled my appointment online. It was quick and easy. I took my car in at 8:30 and left it for a windshield replacement. I was sent texts and emails when they started working on it and by noon I received a call that it was ready. I couldn't be happier with the work they did. I definitely would recommend them to anyone needing repairs or replacement of their auto glass.
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April 2023 by Mary R.
First time we needed a windshield replaced and Safelite did it right. They attempted a repair on a small crack but this only enlarged the damage so a replacement was required. Within two days our appointment was scheduled and all our questions were answered. Our truck is a 2022 Nissan Frontier ProX and the technician assured us of their experience. We are very satisfied with the efficient customer service.
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April 2023 by Mr Great R.
It took forever and they broke everything they touched and they couldn't care less.It took over a month to get my windshield replacement to be fully completed, and 4 trips to the shop. Only 5-7 days can be blamed on the supply chain or insurance, the rest are all because they canceled one appointment, and would let 3-5 days pass before calling on each and every step, and there were a lot of extra steps..... They had to remove 3 pieces of plastic to do the job. They completely broke one and had to replace it. I noticed one trim part was loose before I left and had them look at the parts again- they fiddled with it and it seemed better- gave me a big thumbs up. I left - when I hit 60mph I had a hum from loose parts. On the second inspection with only a light pull from my fingers both the trim parts came loose. I took it back on a different day and a different person told me all the clips were broken and had to be replaced on the other 2 parts they had removed. The clips are designed to break instead of the trim and it's a new model, so I can sort of handle that, but what is unacceptable is that they slapped them back on my car and were fine with me driving out with them fully loose- knowing it was a bad job.The calibration of the sensors they reset seems off too- so I have to take it to the dealer.The work was horrible and their attitudes were comically bad
