Sundance Spas Visalia is highly praised for its exceptional customer service and knowledgeable staff, especially Terry. Customers appreciate Terry's friendly, helpful, and honest approach from start to finish. He offers personalized assistance, including visiting customers' homes to ensure proper spa placement and fit before purchase. Once the hot tub arrives, Terry and his team deliver and install it carefully, providing clear instructions that customers value. Their service extends beyond the sale, with Terry partnering with clients and contractors to ensure proper electrical setup and placement, often meeting or exceeding timelines. Customers highlight that Terry is attentive, remembers details, and goes the extra mile, such as helping with minor repairs or offering DIY advice. The team at Sundance Spas Visalia is described as super friendly and dedicated, making the entire process smooth and trustworthy. Many customers express loyalty, noting that they would only go to this location for their spa needs, thanks to the excellent service and support they receive. Overall, Sundance Spas Visalia is recognized for its expert guidance, personalized care, and outstanding customer experience, making it a top choice for hot tubs in the area.
Terry is very knowledgeable, detail oriented, patient and kind. I highly recommend this business for all of your spa(s) needs!!
March 2025
This review is long over due. Terry was amazing from start to finish. Great customer service, available no matter what time of day or night if we had an questions. Very knowledgeable and no pushy selling.
September 2024
Terry was very informative helpful and friendly. He arrived, on time at our home to evaluate the area for delivery and placement of our spa. We were very pleased with his service.
