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February 2024 by Property Solutions, LLC
Reserved an iPhone 14 Pro Max that was the last model in the entire area with my name on it. Was told I can come back anytime before 6pm to pick it up. When I came back two hours later, they sold my phone to somebody else. I wouldn’t have taken a lunch or put money down to secure it, but they decided to unethically sell it, and also lie that I can’t ’reserve it’ although they offered it to me. Reported these crooks to cooperate to pay them a visit and check their dishonesty and ethical standards. Never coming back. Deserves 0 stars.
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January 2024 by Anjelica Lomeli
We went in there and we had a customer representative by the name of Alex and everything was fine. We were all laughing and joking because My friend needed a phone so we upgraded her phone and he did not tell us the correct amount of the phone. He did not tell us how many gigabytes it was or anything, and then he did not put on the screen protector and then when we told a manager about it, they said that he said that we are being very rude when we were all getting along laughing and joking together and that he was just trying to get us out of the store so that’s why he didn’t do his job correctly. We were there right when they open and everybody seem to not want to be there like they did not want to do their job, and they all had an attitude
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December 2023 by Mykayla R.
Unfortunately I didn't read the associates name tag, and I'm not usually one to write reviews... but disappointment is an extreme understatement. I walk in and I state that I'm here to purchase two iPhone 13's... and a trade in of an iPhone 13 mini for a regular size. I had just previously browsed online and it stated that my iPhone trade in would almost completely eliminate the cost of the new one (duh because they're basically the same phone - with no cracks, water damage, etc.). When I mentioned this to the lady, she argued that my phone is of no value... then another associate chimed in with the fact that she was incorrect. She then goes on to ask me multiple questions that I was unsure of... so I politely asked for her to explain. I had also already handed her my ID, which she could've obviously taken note of the fact that I'm barely 18 and made the assumption that this is likely my first time doing this. After stating multiple times that I needed help understanding some of the questions she was asking me, she said to me; "If you're just trying to buy some phones, this isn't the place for you. Maybe you should try Best Buy or something." T-Mobile, you should really check your employees. I'm embarrassed, offended, and really disappointed in your customer service... or lack thereof. Wont be coming here again, and definitely wont be buying from, or continuing any subscriptions with T-Mobile.
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November 2023 by parshant kumar
Great new associate. Helped me out fast and very efficiently
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September 2023 by Lori Heeszel
I had problems with a business internet router that wasn't connecting that was sent to me. After calling their main customer service number it seemed like there was no solution as it was most likely due to a tower issue in our area. I decided to go in to a local store to see if they offered internet only there and if they would be able to help. I am so glad I did! The manager working on 9/11/23 (I think his name was Alejandro) did an amazing job and had tried out 2 other routers before finding one that actually connected for me. I feel the manager went above and beyond, and if he weren't there to offer assistance, I would have just returned the product through the mail and would have chosen another carrier. I can't say enough on how helpful he was!
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April 2023 by Joselin Maldonado
my fiancé and I got helped from Johnny he was very nice and friendly he was very knowledgeable and made the process for a new phone super easy and fast.Highly recommend more people like himself. Thank you Johnny! ?
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March 2023 by David Meyer
Went to two separate T-Mobile stores to check into a deal on the Samsung Galaxy s23 ultra. I got different information from the two places. In both cases I had to wait approximately 5:00 to 10 minutes to get service.
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March 2023 by Deanna Walters
They had a good selection of phones and accessories. The best I have seen yet. They were able to give me solid answers and were able to show me the other colors on the phone that I was interested in.
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February 2023 by Daniel Aguero
Some of the staff is great I enjoy when a company actually has people that recognize you when you come in .
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January 2023 by R Dog
Very , very helpful ! And knowledgeable! But always so busy! I can never just walk in and get out ! but I guess that's the trade off for good help
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December 2022 by les
Been to a lot of phone stores, but this place is 100% fantastic. There rep's are ready to help, answered all our questions and helped us switch to T Mobile and kept our phones. We're on the 55+ plan $64 for 2 lines (unlimited). Great phones and texting.
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December 2022 by Lunasusu U
The store is nice and clean. The manager and employees are courteous, helpful and friendly. I did not wait very long to be helped and the process was quick.
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November 2022 by M Guzman
Brian was very helpful and patient, especially when it came to transferring my photos / messages from one phone to another.
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November 2022 by Sheri Olson
I find it very odd that selling phones is no big deal. They have little in stocks. Have no problem sending you to Walmart or somewhere else to buy a phone.
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November 2022 by breana bea
Alex was very helpful gave a lot of options was friendly and made sure I got the perfect plan that fit my needs and life style he was very knowledgeable it was a pleasant fast experience ask for Alex he will take care of you ! I will definitely recommend him to my friends and family
