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March 2024 by Zackery Shadduck
Easy to understand, cheap prices but quality rentals. Definitely going to continue going back to them for future equipment rental.
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November 2023 by Marshalla V.
absolutely terrible customer service. the managers will walk up to assist and walk away to let an associate accuse you of damaging an item that you received damaged from them. Then when u ask for a corporate number they tell you to look online and refuse to Give it to you. They would rather be rude and treat you like they're better. What happened to customer service? this place is an absolute joke don't even bother. they would rather not accept a return and own their damaged products due to "saving their damage dollars" per Sonia who wasn't even a manager. I didn't spend $400+ on a fridge to be accused of damaging it myself thanks for nothing
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September 2023 by Luke T.
Terrible customer service. Never has anything in stock. They will allow you to place an online order, take your money, and then cancel your order! Then you have to wait 5 days for the refund, just to purchase the same product at Lowe's! Because they will actually have it!
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June 2023 by Vincent T.
Why is it that every time I come to this place I can never find anyone to speak to for assistance, but I always see them when they close one of the lanes. Also, why don't they take Apple pay??
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May 2023 by Paul M.
Home Depot trashed my credit and will do nothing. But give me the run around to get it off my record. Home Depot opens an account in my name. They did not verify any of the information. "It was Fraud". The thief got away with over $2K in merchandise. This is the second time that this has happened at Home Depot. The last time was the same runaround. It took me months to get it removed from my record. Because they did not do their research. Now there stating that they have 90 days to review my case. They screwed it up and per their procedures, they get to screw my credit up even longer. They reported false information to the credit bureaus. It was never me at first. I was in the middle of purchasing a home. This dropped my credit score by over 100 points. And Home Depot is not going to do anything until THEY get around to it. Horrible way to screw customers.
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February 2023 by Lisa S.
Horrible customer service, waited over 20 minutes outside for someone to come help with bbq grill information. Nobody ever came so we left and spent our money elsewhere.
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December 2022 by JJ R.
A gentleman by the Name of Steve Vallejo was very helpful and kind with me. Had a lot of patience and very professional. What a very sweet gentleman overall. I will be going to that home depot more often due to his awesome customer service!!!!!
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September 2022 by pamela l.
The chip registers frequently default to decline. It's not your card it's them. Citi bank is aware their chip registers malfunction. Home Depot are aware of it. They want you to get a new card... It would be great if they serviced chip readers and stop declining cards.
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August 2022 by Kimberly H.
Alex from Home Depot just delivered my new refrigerator his customer service was impeccable and he was very professional. Thank you Alex..
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June 2022 by Trixie V.
They have a pretty extensive selection of hardware and home-improvement items, but their customer service felt a bit lacking.. We went in asking the difference between two of their big bug-zappers and the employee literally told us "how am I supposed to know, I've never used them" Then for some reason he went on this strange rant about how they don't teach this stuff in college and how it's useless to ask other peoples' opinions -- what? Anyways, that was definitely an.. experience It's understandable if you don't know which is better, but why act so abrasive? I wouldn't really recommend this place unless you know exactly what you need going in
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August 2021 by Mark W.
Selling our house and needed carpet in four rooms. Store advised they had the carpet in stock and we paid for rapid installation, within 10 business days. First called by the installer and advised 3 weeks minimum for installation. We advised we paid extra for rapid installation which they advised wasn't listed. Finally got them to do it on the 10th business day, the last day that would qualify as rapid installation. They were suppose to be at the house with a window of 8am to 11am. Moved all the furniture out, rooms they were to work in were completely gutted. We were called at 0730 this morning, their Window started in 30 minutes, saying someone had called in sick and they would get to us the next week, ie, back to their 3 week installation they originally stated. Looked closely at the receipt, thought the price was a little expensive, but we needed the carpet and I didn't question it originally. They have a almost 1,700 dollar charge for lead paint concerns and construction. My house was built in 1991, lead paint had not been used or manufactured for residential properties for a decade prior to that. Why are they charging me that amount when there is no construction or contact with any paint, it's removal of old carpet and new in. That's it, nothing else, no furniture moving, nothing. Even the section where the carpet meets another floor had already been removed and I am replacing those, they just need to put the carpet in. Needless to say, if we don't get a call back soon from someone advising the carpet is on the way, we will be cancelling the service and getting our money back. If this is the level if service that you can expect from contractors working for Home Depot to perform, I wouldn't have them install a light bulb for me.
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May 2021 by Sara G.
Staff is knowledgeable and they all seem nice . It's clean and everyone is wearing Mask . Will definitely come back .
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March 2021 by Black Inc.
They need more help there working hard but understaffed
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March 2021 by Lindsay Y.
We're going through HD for countertops and while the initial assessment from HD went good - where we chose what we wanted, etc. We ended up being overcharged by them. We caught the overcharge once we received the template from their contractors. When you go through the process with HD, they ask if you want plumbing and that is an additional cost. For us, we're going to a single hole sink vs having the double sided sink with a garbage disposal hole and then a regular hole. The contractors for our counters are going to be doing that at the time of installation, not through HD 3rd party vendor for plumbing. So, HD is now refunding us for what we paid them, and the countertop company is sending out a new final order statement. So my advice is - do not pay for the extra cost UNTIL your template is done. Wait for the template and final order from that company to pay for any additional plumbing.
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January 2021 by Raymond S.
Worst customer service ever..... waited in the lumber department for 10 minutes... finally got the attention of a employee two isles over and she said she would send some one over to assistant me.... 25 minutes later I left and went elsewhere...... went to the local lumber store and was in and out in 15 minutes...... and the price was only $1.50 more....