“I was treated great by everyone there. The pickup location was easy to find and there was plenty of room to hookup the trailer. They were super quick to help with hookup of the trailer and checking all the lights, tires and connection points.”
“Ben and his team are amazing. The trucks are low miles. Once I got a truck that only had 240 miles on it. Competitive pricing while giving us drivers an awesome product . Thank you Enterprise Truck Rental in Visalia. Always appreciate you keeping us safe.”
“I can say for budget as a company but this particular location made our day! So generous and understanding and easy to work with. The lady behind the desk was a doll and I wish I had a reason to go back!”
“I would like to begin by saying that I have rented from U-Haul on multiple occasions, and most of the time my visits last between 20–40 minutes. I believe the delays I experience are primarily due to understaffing at my local location, and I want to acknowledge that the employees do the best they can with the resources they have.
In the past, I had a very positive relationship with the previous staff, and the rental process was always smooth. Since there has been a change in personnel, however, it has become more difficult to rent. I have noticed that I am now being charged cleaning or additional fees that I was told in person would not apply. I do not object to being charged when appropriate; I simply wish the information provided at the counter matched the final charges. As a regular customer, this has been disappointing.
I understand that this is a business, and I do plan to continue renting. However, these recurring fees have made me consider purchasing my own trailer, as the accumulated costs are becoming difficult to sustain for my small business.
That said, I sincerely appreciate the service your company provides. I am grateful that I have never experienced an accident while using your equipment, and I truly hope the staff are supported so they are not overworked or overstressed, as they clearly put in a great deal of effort.”